Dynamic Remote Customer Service & Sales Reservation Specialist – Elevate Guest Experiences Across America’s Iconic National Parks

About brighthush and the Adventure Travel Industry

brighthush is a trailblazer in the hospitality, travel, and leisure sector, operating in more than 30 countries worldwide. With a portfolio that spans 20+ hotels, 45 retail outlets, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships, brighthush delivers unforgettable experiences to millions of guests each year. Our core mission is rooted in environmental stewardship, sustainability, and compliance—principles that guide every reservation, every interaction, and every service we provide. Whether you’re exploring the Grand Canyon, Yellowstone, Glacier, or the serene landscapes of Custer State Park, brighthush is the trusted partner that turns travel dreams into reality.

Why Join the Central Reservations Team?

Imagine working from the comfort of your own home while connecting with travelers from around the globe. As a Remote Customer Service & Sales Reservation Specialist, you’ll be the first point of contact for guests planning unforgettable adventures. You’ll not only take reservations—you’ll craft personalized itineraries, recommend exclusive experiences, and help guests create memories that last a lifetime.

Our Central Reservations team is a vibrant, inclusive community that values curiosity, growth, and a passion for service. We celebrate diversity, support work‑life balance, and empower every team member to thrive—whether you’re a seasoned professional, a student, a caregiver, or someone re‑entering the workforce.

Key Responsibilities

• Guest Engagement: Handle inbound calls, live chats, and email inquiries with professionalism and enthusiasm.
• Reservation Management: Accurately process bookings across our multi‑property portfolio, ensuring compliance with all policies.
• Consultative Selling: Identify and recommend tailored experiences—such as guided tours, dining packages, and special events—that enhance each guest’s stay.
• Problem Resolution: Resolve guest concerns promptly, escalating issues when necessary and ensuring a seamless experience.
• Data Accuracy: Maintain meticulous records in our reservation systems, ensuring data integrity and confidentiality.
• Team Collaboration: Share insights, best practices, and guest feedback with colleagues to continuously improve service quality.
• Continuous Learning: Participate in ongoing training to deepen product knowledge and stay current with industry trends.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service or sales experience, preferably in hospitality or travel.
• Strong verbal and written communication skills in English.
• Proficiency with computers, CRM systems, and Microsoft Office Suite.
• Reliable high‑speed internet connection (minimum 40 Mbps download).
• Ability to work independently in a remote environment, staying organized and focused.
• Flexible schedule, including availability to work until 7:15 p.m. MST and on weekends.
• Willingness to complete pre‑employment drug screening and background checks.

Preferred Qualifications

• Experience with reservation or booking software (e.g., Amadeus, Sabre).
• Knowledge of U.S. national parks and popular travel destinations.
• Multilingual abilities (Spanish, French, or other languages).
• Previous remote work experience in a customer‑facing role.
• Sales experience with a proven track record of meeting or exceeding targets.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help guests achieve their travel goals.
• Sales Acumen: Ability to identify upsell opportunities and close deals confidently.
• Problem‑Solving: Quick thinking and resourcefulness in resolving guest issues.
• Adaptability: Comfortable navigating multiple systems and learning new tools rapidly.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Time Management: Prioritize tasks effectively in a fast‑paced, remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you master the art of reservation and sales, you’ll have the chance to:

• Advance to senior reservation specialist or team lead roles.
• Transition into product development, marketing, or operations within the travel division.
• Participate in leadership training programs and mentorship initiatives.
• Earn certifications in hospitality, customer experience, or sales excellence.

Work Environment & Culture

Our 100% remote model empowers you to work from anywhere while staying connected to a supportive virtual community. You’ll receive:

• Company‑provided laptop, headset, and ergonomic accessories.
• Paid 3‑week onboarding and training program.
• Monthly uncapped incentive program tied to sales performance.
• Employee discounts on travel, dining, and retail experiences.
• Recognition for perfect attendance and employee referrals.
• Regular virtual team‑building events and wellness initiatives.

Compensation & Benefits

While specific salary ranges vary by role and location, we offer a competitive base pay complemented by:

• Uncapped monthly incentive bonuses for sales achievements.
• Health, dental, and vision insurance plans.
• Flexible spending accounts (HSA/FSA) and a 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Life and disability coverage, accident, hospital, and critical illness plans.
• Pet insurance options.
• Employee Assistance Program (EAP) for mental health support.
• Education assistance and tuition reimbursement.
• Travel perks, including discounted rates on brighthush properties and partner experiences.

How to Apply

Ready to turn conversations into unforgettable travel adventures? Join the brighthush Central Reservations team and help guests experience the wonder of America’s national parks and beyond. Click the link below to submit your application and start your next adventure with brighthush.

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brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.