Senior Customer Training Manager – Global Real Estate Risk Management Platform – Remote (Florida/Georgia)

About brighthush

brighthush is a next‑generation unified risk‑management platform designed specifically for the multifamily real‑estate sector. By weaving together real‑time risk data, on‑site workflow automation, and intelligent security monitoring, we empower property operators to transition from reactive incident response to proactive resilience. Our flagship solutions, Assess (risk and incident management) and Protect (intelligent monitoring and oversight), give owners and managers the tools they need to safeguard residents, assets, and reputations.

Founded in Orlando, Florida, brighthush has grown into a lean, high‑impact team that values ownership, speed, and customer success. We are currently hiring across Florida and Georgia, offering fully remote positions that allow you to work from anywhere in the Sunshine State or the Peach State while staying connected to a vibrant, collaborative culture.

Why Join brighthush?

• Immediate Ownership: From day one you’ll have the autonomy to shape training programs, processes, and tools that directly influence customer adoption and satisfaction.
• Impactful Work: Your training initiatives will help protect thousands of residents and billions of dollars in real‑estate assets.
• Fast‑Paced Growth: As the market for multifamily risk management accelerates, you’ll be at the forefront of industry innovation.
• Collaborative Culture: Work closely with Customer Onboarding, Success, and Product teams in a supportive, cross‑functional environment.
• Professional Development: Access to AI‑powered learning tools, industry conferences, and continuous skill‑building opportunities.
• Competitive Compensation: $65,000 – $80,000 per year, plus performance‑based bonuses, health benefits, and a generous paid‑time‑off policy.
• Flexibility: Fully remote role with occasional travel for team gatherings and industry events.

Role Overview

As the Senior Customer Training Manager at brighthush, you will own the end‑to‑end customer education experience for our Assess and Protect platforms. Your mission is to accelerate onboarding, deepen product adoption, and create a scalable learning ecosystem that supports our growing portfolio of multifamily properties.

Key Responsibilities

• Design & Deliver Training Programs: Develop comprehensive 101 and 201 courses tailored to diverse customer roles, technical proficiencies, and experience levels. Deliver live virtual sessions, group workshops, and one‑on‑one instruction that empower users to confidently navigate the platform.
• Coordinate with Onboarding & Success: Partner with Customer Onboarding to align training schedules with property launches, track readiness metrics, and ensure a seamless, timely implementation journey.
• Build Scalable Learning Assets: Create repeatable training processes, help articles, product tours, in‑app guidance, and self‑service resources using Intercom, Vimeo, Keynote, SharePoint, and Confluence.
• Leverage AI & Automation: Employ AI‑powered tools to produce narrated tutorials, interactive modules, and personalized learning paths, while identifying opportunities to automate repetitive tasks and expand self‑service options.
• Analyze & Optimize: Track participation, completion rates, readiness scores, and feedback. Use data to uncover knowledge gaps, refine content, and enhance overall training effectiveness.
• Continuous Improvement: Collaborate with Product and Customer Success to incorporate new platform features and customer insights into training materials.
• Support & Troubleshoot: Provide on‑call support for training‑related inquiries, troubleshoot issues, and gather real‑time feedback to inform future iterations.
• Industry Representation: Represent brighthush at conferences, trade shows, and industry events (e.g., NAA, NMHC), delivering product demos and engaging with prospective clients.

Essential Qualifications

• 5+ years of experience in customer training, education, or a related customer‑facing role.
• Proven track record of designing and delivering engaging, effective training programs.
• Exceptional communication skills in English; professional fluency in Spanish is highly preferred.
• Strong organizational skills with the ability to manage multiple customers, competing priorities, and shifting schedules.
• Experience creating learning resources (presentations, videos, self‑service guides) and familiarity with Intercom, Vimeo, Keynote, SharePoint, and Confluence.
• Tech‑savvy mindset: quick to learn new software, comfortable experimenting with AI and digital tools.
• Proactive, solutions‑oriented approach with a knack for identifying gaps and driving continuous improvement.
• Collaborative, self‑directed work style with a willingness to take ownership and support teammates.
• Willingness to travel occasionally for team gatherings and industry events.

Preferred Qualifications (Bonus Points)

• Experience in multifamily property management, especially in onsite operations, customer training, or property technology.
• Background in risk management or security monitoring within real‑estate contexts.
• Advanced proficiency in AI‑driven content creation tools.

What You’ll Gain

• Career Growth: As brighthush expands, you’ll have opportunities to lead larger training initiatives, mentor junior trainers, and shape the company’s learning strategy.
• Learning & Development: Access to industry conferences, AI training workshops, and internal knowledge‑sharing sessions.
• Recognition & Impact: Your work will directly influence customer satisfaction scores, product adoption rates, and the safety of thousands of residents.
• Work‑Life Balance: Fully remote role with flexible hours, ensuring you can balance professional responsibilities with personal commitments.

Compensation & Benefits

Competitive salary range of $65,000 – $80,000 per year, commensurate with experience. In addition, brighthush offers:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development stipend.
• Equity opportunities for key contributors.
• Flexible remote work policy and occasional travel support.

How to Apply

Ready to make a tangible difference in the real‑estate risk‑management space? Submit your application through our careers portal, including a link to your LinkedIn profile. Candidates without a LinkedIn profile will not be considered.

We look forward to welcoming a passionate, customer‑centric trainer to the brighthush team. If you thrive in a fast‑paced, collaborative environment and are eager to shape the future of real‑estate resilience, we encourage you to apply today.