Senior Customer Success Manager – Enterprise Pharmacy & Health System Partnerships at brighthush
About brighthush and the Opportunity
brighthush is a trailblazing leader in healthcare technology, dedicated to transforming how pharmacies, health systems, and buying groups manage medication safety, workflow efficiency, and patient outcomes. With a portfolio of cutting‑edge solutions that streamline pharmacy operations, enhance medication reconciliation, and empower clinical teams, brighthush is at the forefront of the digital health revolution.
We are looking for a dynamic Senior Customer Success Manager to join our Customer Success team. In this role, you will be the trusted partner for our most strategic enterprise accounts, ensuring they derive maximum value from brighthush’s solutions while driving adoption, retention, and revenue growth. If you thrive on building deep relationships, solving complex problems, and translating customer insights into actionable strategies, we want to hear from you.
Why brighthush?
- Impactful Work – Your efforts directly influence the success of large pharmacy chains, health systems, and buying groups, helping them deliver safer, more efficient care.
- Collaborative Culture – Work side‑by‑side with Sales, Product, Engineering, Support, and Marketing to create seamless customer journeys.
- Growth & Development – We invest in continuous learning, leadership training, and career advancement opportunities.
- Competitive Compensation – Base salary plus variable incentives, comprehensive benefits, and a flexible remote work environment.
- Innovation‑Driven – Be part of a company that constantly pushes the boundaries of pharmacy technology.
Key Responsibilities
As a Senior Customer Success Manager, you will own the end‑to‑end customer experience for our enterprise portfolio. Your day‑to‑day activities will include:
- Strategic Relationship Management – Build and nurture trusted partnerships with stakeholders ranging from pharmacy managers to C‑suite executives.
- Retention & Growth Champion – Identify risks to renewal, proactively address churn drivers, and uncover upsell opportunities that align with customer goals.
- Customer Engagement Cadence – Design and execute a structured cadence of weekly check‑ins, monthly business reviews, and quarterly strategic sessions.
- Consultative Guidance – Serve as the go‑to advisor for customers, helping them maximize ROI through best practices, data insights, and solution optimization.
- Cross‑Functional Collaboration – Partner with Operations, Training, Marketing, Product, Support, Engineering, IT, Finance, and Sales to ensure flawless delivery and support.
- Voice of the Customer – Capture, analyze, and communicate customer feedback to product and engineering teams, driving continuous improvement.
- Issue Escalation & Resolution – Monitor customer activity, identify roadblocks, negotiate timelines, and coordinate corrective actions across departments.
- Advocacy & Thought Leadership – Facilitate customer testimonials, case studies, reference programs, and speaking opportunities at industry events.
- Performance Metrics – Meet or exceed quota attainment, account strategy development, revenue retention, and customer reference goals.
Essential Qualifications
- Associate Degree or equivalent experience.
- 3+ years in Customer Success, Relationship Management, Account Management, or a related role.
- Proven experience working with large enterprise customers in the pharmacy or health system space.
- Exceptional communication skills—both written and verbal—across all organizational levels.
- Strong organizational, analytical, and problem‑solving abilities.
- Empathy, positivity, and a genuine passion for helping customers succeed.
Preferred Qualifications
- Bachelor’s Degree.
- 5+ years managing customer or account relationships in SaaS environments.
- 2+ years as a business manager in a retail pharmacy or health system pharmacy, collaborating with vendors on communications and patient‑centric solutions.
- Experience driving revenue growth and identifying upsell opportunities.
- Basic Salesforce knowledge.
- Ability to influence diverse stakeholders and build trust.
- Strong presentation skills for management‑level audiences.
- Demonstrated ROI communication throughout the customer lifecycle.
- Excellent time‑management, multitasking, and prioritization skills.
- Self‑motivated, adaptable, and comfortable in a fast‑paced environment.
What We Offer
At brighthush, we believe in rewarding excellence and fostering a supportive environment. You can expect:
- Competitive Salary & Incentives – Base salary plus variable incentives, with a clear path to OTE.
- Comprehensive Benefits – Health, dental, vision, life insurance, and a 401(k) plan with company match.
- Remote Flexibility – Work from home with occasional travel (15‑20%) for client visits and industry events.
- Professional Development – Access to leadership training, certifications, and a learning budget.
- Inclusive Culture – A diverse, collaborative workplace that values innovation, transparency, and work‑life balance.
- Employee Recognition – Regular awards, spot bonuses, and public acknowledgment of outstanding contributions.
Career Growth Opportunities
As brighthush expands its enterprise footprint, you will have the chance to:
- Progress to a Director or VP of Customer Success role.
- Lead cross‑functional initiatives that shape product roadmaps.
- Mentor junior team members and build high‑performing squads.
- Influence industry standards through speaking engagements and whitepapers.
Join Our Team
If you are ready to take your customer success career to the next level, help transform pharmacy operations, and work with a forward‑thinking team, we encourage you to apply today. Become a pivotal part of brighthush’s mission to elevate patient care through technology.