Dynamic Remote Customer Success & Sales Specialist – Fiber‑Optic Internet & Telecom Solutions Expert – Propel Your Career at brighthush

About brighthush: Empowering Communities Through Connectivity

brighthush is more than a telecommunications provider; we are a catalyst for digital empowerment across the Mid‑Atlantic and beyond. With a heritage that spans over a century, we have evolved from a modest local carrier into a leading force delivering high‑speed fiber‑optic connectivity, resilient broadband infrastructure, and comprehensive business solutions to rural communities, small cities, and fast‑growing enterprises. Our mission is clear: to keep communities connected, empowered, and thriving through reliable, affordable, and innovative technology.

What sets brighthush apart is our deep‑rooted presence in the neighborhoods we serve. Our teams live, work, and play in the same towns and cities, giving us an authentic understanding of the unique challenges and opportunities that shape our customers’ lives. This local focus fuels our commitment to exceptional customer service, community investment, and sustainable growth.

Why brighthush? – The brighthush Advantage

• Over 100 years of industry leadership and continuous innovation.
• Deep roots in rural and suburban markets, ensuring tailored solutions.
• A culture of collaboration, transparency, and personal accountability.
• Commitment to diversity, equity, and inclusion in every facet of our operations.
• Strong community partnerships that drive local economic development.
• Investment in green technologies and sustainable practices.
• Competitive total rewards package that rewards performance and fosters growth.
• Remote‑first mindset that empowers employees to work from anywhere while staying connected to the brighthush family.

Position Overview – Your Role as a Customer Success & Sales Specialist

We are seeking a Dynamic Remote Customer Success & Sales Specialist to join our high‑performing team. In this hybrid role, you will be the first line of support for our customers, resolving technical issues, answering inquiries, and identifying opportunities to upsell products that enhance their digital experience. Your performance will directly influence both customer satisfaction and your earning potential.

Key Responsibilities – What You’ll Do Every Day

• Serve as the primary point of contact for inbound and outbound customer interactions via phone, chat, and email.
• Diagnose and resolve technical issues related to high‑speed internet, fiber‑optic services, and business connectivity solutions.
• Educate customers on product features, benefits, and best practices to maximize value.
• Identify and pursue sales opportunities, including upgrades, add‑ons, and business packages.
• Maintain accurate and up‑to‑date customer records in our CRM system.
• Collaborate with technical support, billing, and field teams to ensure seamless service delivery.
• Adhere to company policies, quality standards, and regulatory requirements.
• Participate in ongoing training and professional development initiatives.
• Track and report on key performance metrics, including call volume, resolution time, and sales conversion rates.
• Contribute to continuous improvement projects aimed at enhancing customer experience and operational efficiency.

Essential Qualifications – What We Expect

• Minimum of 1 year of customer service or call center experience.
• Strong verbal and written communication skills, with a customer‑centric mindset.
• Proficiency in navigating multiple software systems and handling high call volumes.
• Demonstrated ability to identify sales opportunities while maintaining customer focus.
• Self‑motivated, organized, and capable of working independently in a remote environment.
• Basic technical troubleshooting skills for internet and networking equipment.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Valid driver’s license and reliable transportation (for occasional on‑site visits).

Preferred Qualifications – Bonus Skills That Set You Apart

• Experience in the telecommunications or technology sector.
• Knowledge of fiber‑optic infrastructure and broadband technologies.
• Prior sales experience with a proven track record of meeting or exceeding targets.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Strong analytical and problem‑solving abilities.
• Experience with remote work tools (Zoom, Teams, Slack, etc.).
• Certifications in networking (CCNA, CompTIA Network+) or customer service (CSM).

Skills & Competencies – What You’ll Bring to the Table

• Customer‑first attitude with a passion for problem resolution.
• Excellent time‑management and multitasking capabilities.
• Adaptability to evolving technologies and processes.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a commitment to continuous improvement.
• Strong analytical thinking and data‑driven decision making.
• Proactive learning mindset and curiosity about emerging telecom trends.

Compensation & Benefits – Earn, Grow, and Thrive

brighthush offers a competitive total rewards package designed to attract, motivate, and retain top talent. We believe in rewarding performance, fostering growth, and supporting work‑life balance.

• Base Pay: $15+ per hour, commensurate with experience.
• Commission Structure: Tiered multipliers that reward high performance and customer satisfaction.
• Estimated Annual Earnings: $42,000–$60,000+ (average).
• Top Performers: $80,000–$100,000+ annually.
• Benefits: 401(k) with company match, comprehensive medical, dental, vision, and life insurance, paid time off, holidays, and a generous PTO policy.
• Additional Perks: Discounted brighthush services for eligible customers, paid training, and ongoing professional development.
• Remote Work Support: Company‑provided equipment (desktop, headset, monitor), high‑speed wired internet stipend, and ergonomic workspace setup assistance.

Work Schedule & Remote Work Expectations – Flexibility Meets Structure

We value work‑life balance and provide a structured yet flexible schedule that accommodates personal commitments while ensuring coverage for our customers.

• Monday–Friday: 10:30 AM – 7:00 PM (core hours 12:00 PM – 5:00 PM).
• Every 4th Saturday: 8:30 AM – 5:00 PM (with a day off during the same week).
• Monthly overtime opportunities with the potential for additional hours.
• Schedules are communicated in advance to support personal planning.

Remote work requirements:

• Dedicated, private workspace with a reliable wired internet connection (no Wi‑Fi‑only or satellite).
• Company‑provided equipment (desktop, headset, monitor, etc.).
• Paid training with full attendance required to ensure proficiency.
• Compliance with cybersecurity best practices and data protection policies.

Career Growth & Development – Your Path to Success

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Clear advancement pathways from Customer Success Representative to Senior Support Specialist, Sales Manager, or Technical Solutions Lead.
• Mentorship programs and peer‑learning groups.
• Access to industry certifications and specialized training.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to lead cross‑functional projects and initiatives.
• Leadership development programs for high‑potential employees.

Company Culture & Values – Where Innovation Meets Impact

brighthush thrives on a culture that celebrates innovation, community impact, and personal growth. Our core values include:

• Customer Obsession: Every interaction is an opportunity to exceed expectations.
• Integrity: Transparent communication and ethical decision‑making.
• Collaboration: Cross‑functional teamwork to solve complex challenges.
• Continuous Learning: Encouraging curiosity and skill development.
• Community Commitment: Investing in local initiatives and sustainable practices.
• Innovation: Embracing new ideas and technologies to stay ahead.

How to Apply – Take the First Step Toward a Rewarding Career

Ready to join a forward‑thinking team that values your expertise and offers limitless growth? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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Equal Opportunity Employer – Diversity & Inclusion at brighthush

brighthush is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected veteran status.

Accessibility & Support – We’re Here for You

If you require accommodations or assistance during the application process due to a medical condition or impairment, please contact our HR Representative at 540‑984‑5241 or email [email protected]. Specify the type of accommodation you need, and we will respond promptly.

Technical Support – Smooth Hiring Experience

For website or application technical issues, reach out to [email protected]. We are committed to ensuring a smooth and inclusive hiring experience for all candidates.