Dynamic Remote Customer Success Specialist – Part‑Time, Commission‑Based, Derbyshire – Drive Sales, Build Relationships, and Deliver Exceptional Service for brighthush

About brighthush

brighthush has been a trailblazer in the sports, leisure, and lifestyle awards arena for over four decades. With a catalog that boasts more than 15,000 unique trophy, medal, and recognition designs, we empower clubs, leagues, and corporate partners across the United Kingdom to celebrate achievement in style. Our mission is simple yet powerful: combine the convenience of a fully‑online storefront with the personal touch of local customer champions, ensuring every client feels like they’re shopping at a trusted local shop, no matter where they are.

Our culture is built on innovation, integrity, and an unwavering commitment to customer satisfaction. We thrive on collaboration, continuous learning, and the belief that every team member can make a meaningful impact. Whether you’re a seasoned sales professional or a fresh talent eager to grow, brighthush offers an environment where ambition is rewarded and creativity is celebrated.

Why Join brighthush?

As a Remote Customer Success Specialist, you’ll become an integral part of a dynamic, forward‑thinking organization that values flexibility, autonomy, and performance. This role is perfect for individuals who enjoy engaging with people, thrive in a fast‑paced environment, and are motivated by the prospect of earning uncapped commission. Working from home, you’ll have the freedom to design your own schedule while contributing to the growth of a respected brand.

In addition to the financial upside, you’ll join a team that prioritizes professional development, recognizes achievements, and fosters a culture of inclusion and respect. At brighthush, your voice matters, and your ideas can shape the future of how we connect clubs, schools, and businesses with the trophies that celebrate their success.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across Derbyshire and surrounding regions, leveraging online tools, social media, and industry events to build a robust pipeline.
• Territory Management: Own a defined geographic area, ensuring consistent coverage, follow‑up, and relationship building with local clubs, schools, and corporate partners.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on award selection, customization, and delivery timelines.
• Market Intelligence: Act as the eyes and ears on the ground, reporting trends, competitor activity, and customer feedback to the central team.
• Value‑Based Selling: Communicate brighthush’s unique value proposition—fast delivery, high‑quality engraving, and exceptional customer service—to secure new business.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, with performance tracked through our cloud‑based CRM system.
• Collaboration: Work closely with the marketing, logistics, and product teams to ensure a seamless customer experience from order to delivery.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements that improve efficiency and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is a plus.
• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency with internet tools, data technology, and CRM platforms.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively in a remote setting.
• Basic understanding of sports, leisure, or lifestyle industries is advantageous but not mandatory.
• Reliable home office setup: high‑speed broadband, a dedicated computer, and a professional phone line.

Preferred Qualifications

• Previous experience in sales, customer service, or a related field.
• Knowledge of the awards and trophies market, including engraving and shipping logistics.
• Experience using cloud‑based software and remote collaboration tools.
• Fluency in multiple languages, especially if you can serve diverse communities.

Key Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to address customer concerns swiftly and effectively.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Player: Willingness to collaborate with cross‑functional teams.
• Results‑Oriented: Focused on achieving and surpassing sales goals.
• Tech Savvy: Comfortable with CRM, email marketing tools, and data analytics dashboards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Customer Success Specialist, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, sales techniques, and customer relationship management.
• Mentorship from senior sales leaders who share their insights and strategies.
• Clear career pathways into senior sales roles, account management, or regional leadership positions.
• Regular performance reviews with constructive feedback and goal setting.
• Opportunities to attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Access to a library of e‑learning courses on negotiation, digital marketing, and leadership.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and supportive work culture. As a remote employee, you’ll enjoy:

• Full autonomy over your work schedule, allowing you to balance professional and personal commitments.
• A cloud‑based platform that lets you access tools, data, and support from anywhere.
• Regular virtual team meetings, brainstorming sessions, and social events to foster camaraderie.
• A culture that celebrates achievements, encourages innovation, and values every voice.
• Annual virtual town‑hall meetings where leadership shares company vision and milestones.
• Peer‑to‑peer recognition programs that reward outstanding contributions.

Compensation, Perks & Benefits

While this role is commission‑only, the earning potential is substantial and uncapped. You’ll receive:

• Competitive commission structure on all retained business.
• Performance‑based bonus schemes after six months of successful sales activity.
• Full training and ongoing support from the brighthush team.
• Access to a state‑of‑the‑art CRM and sales tools.
• Flexible work hours and the ability to work from any location with a reliable internet connection.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual company retreats and team‑building events.
• Discounts on brighthush products for you and your family.
• Professional development stipend for courses and certifications.

How to Apply

If you’re ready to take your career to the next level, join a company that values your ambition and rewards your hard work. Click the button below to submit your application and start your journey with brighthush today.