Seasoned Remote Customer Support Specialist – West Sussex Region – Flexible Hours, Uncapped Commission, Accelerated Career Growth & Leadership Opportunities at brighthush

Welcome to brighthush – Where Every Achievement Shines

brighthush has been a beacon of excellence in the sports, leisure, and lifestyle arena for over 45 years. From a modest family‑owned shop to a national powerhouse, we specialise in premium trophies, medals, and awards that honour triumphs across the United Kingdom. Our mission is simple yet powerful: blend cutting‑edge technology, a robust online presence, and deep industry knowledge to deliver a customer experience that feels like a local shop but is backed by nationwide reach. If you love sport, community, and the thrill of celebrating success, brighthush is the place to bring your passion to life.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, we believe that the people behind the products are the true drivers of success. We’re looking for motivated, customer‑centric professionals who thrive in a flexible, remote environment and are eager to earn substantial income through a commission‑only structure. Whether you’re a seasoned sales veteran or just starting out, you’ll find a supportive culture that values initiative, creativity, and a genuine love for sport and community. Join a team that celebrates every win—big or small—and where your contributions directly shape the growth of a national brand.

Key Responsibilities – What You’ll Do Every Day

• Lead Generation & Prospecting: Identify and engage potential customers across West Sussex and surrounding regions using online tools, social media, and local networks.
• Territory Management: Own a defined geographic area, building relationships with clubs, schools, and corporate partners to drive repeat business.
• Customer Journey Support: Guide prospects from initial inquiry through to order placement, ensuring a seamless, personalised experience.
• Brand Ambassadorship: Represent brighthush’s values and ethos in every interaction, acting as the company’s eyes and ears on the ground.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Data & Reporting: Maintain accurate records in our cloud‑based CRM, providing regular updates on activity, pipeline, and revenue.
• Collaboration & Feedback: Work closely with marketing, logistics, and senior management to refine outreach strategies and improve customer satisfaction.

Daily Interaction Highlights

Your day will be a blend of proactive outreach, relationship building, and strategic follow‑ups. You’ll use a mix of email, phone, and social media to connect with prospects, answer questions, and guide them through the ordering process. You’ll also collaborate with our logistics team to ensure timely delivery and with marketing to share success stories that inspire new leads. Every interaction is an opportunity to showcase the quality of our products and the dedication of our team.

Essential Qualifications – What We Expect

• Strong, personable communication style with confidence in virtual and in‑person interactions.
• Proficiency with internet tools, email, and basic data technology.
• Organised, disciplined, and self‑motivated with the ability to manage time effectively in a remote setting.
• Interest in sports, community events, or leisure activities – a natural fit for our industry.
• Reliable home office setup: computer, broadband, telephone, and a quiet workspace.

Preferred Qualifications – What Gives You an Edge

• Previous sales or customer support experience, especially in a commission‑based role.
• Knowledge of the UK sports and leisure market, including local clubs and leagues.
• Experience using CRM systems or sales automation tools.
• Fluency in multiple languages is a plus, enabling outreach to diverse communities.
• Experience in B2B sales or account management within the sporting goods sector.

Skills & Competencies – The Traits That Make You Stand Out

• Communication: Clear, persuasive, and empathetic in both written and verbal exchanges.
• Tech Savvy: Comfortable navigating web platforms, email marketing, and cloud software.
• Problem‑Solving: Ability to address customer concerns swiftly and creatively.
• Adaptability: Thrive in a fast‑moving environment with evolving product lines and market trends.
• Team Collaboration: Work closely with marketing, logistics, and senior management to align goals.
• Self‑Starter: Demonstrated initiative in setting goals, tracking progress, and driving results independently.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we invest heavily in your professional development. From comprehensive onboarding to ongoing training modules, you’ll receive the tools you need to excel. As you grow, you’ll have the chance to move into senior sales roles, territory management, or even leadership positions within our expanding national network. We celebrate achievements with bonus schemes, recognition programs, and the potential for performance‑based promotions. Additionally, you’ll gain exposure to cross‑functional projects—marketing campaigns, product launches, and community outreach—that broaden your skill set and enhance your résumé.

Learning Resources at Your Fingertips

• Monthly industry webinars covering the latest trends in sports awards and customer engagement.
• Access to an internal knowledge base with product specifications, case studies, and best‑practice guides.
• Mentorship from senior sales leaders who have navigated the same path you’re on.
• Paid attendance to national conferences and certification programs relevant to sales and customer service.

Work Environment & Company Culture – Remote, Yet Connected

Our remote‑first culture means you can work from the comfort of your home, choosing hours that fit your lifestyle. We provide a cloud‑based platform that lets you access customer data, sales tools, and training resources anytime, anywhere. The brighthush team is collaborative, supportive, and driven by a shared passion for celebrating success. We host virtual team events, quarterly town halls, and community outreach initiatives that keep our culture vibrant and connected. Every team member is encouraged to share ideas, propose improvements, and contribute to the company’s evolving story.

What Makes Our Culture Unique

• Transparent communication: weekly newsletters, open Q&A sessions with leadership.
• Inclusive environment: we celebrate diversity in all its forms and foster a sense of belonging.
• Recognition culture: monthly spotlights, top performer awards, and a culture that celebrates wins.
• Community focus: partnerships with local clubs and schools, giving back while building your network.

Compensation, Perks & Benefits – Earn More, Live Better

• Commission‑Only Structure: Earn uncapped commissions on every sale, with bonuses after six months of consistent performance.
• Flexible Schedule: Work when you want, as long as you meet your targets.
• Full Training & Support: From product knowledge to sales techniques, we equip you with everything you need to succeed.
• Technology Package: Access to our state‑of‑the‑art CRM, communication tools, and a stipend for home office upgrades.
• Community Involvement: Opportunities to partner with local clubs and schools, giving back while building your network.
• Recognition & Rewards: Monthly spotlights, top performer awards, and a culture that celebrates wins.
• Professional Development: Paid access to industry conferences, certifications, and continuous learning resources.
• Health & Wellness: Remote wellness programs, mental health support, and flexible time‑off policies.

How to Apply – Take the First Step Toward a Rewarding Career

Ready to take your career to the next level and earn a substantial income from the comfort of your home? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer service and sports can drive success for both you and our clients.