Dynamic Remote Customer Support Agent – Flexible Part‑Time Role with Unlimited Commission Opportunities in the Sports & Lifestyle Awards Industry

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, boasting a legacy of over 45 years of delivering exceptional recognition solutions across the United Kingdom. With a vast catalogue of more than 15,000 award designs, we combine cutting‑edge technology with a deep understanding of the sporting community to provide a truly local, yet nationally‑scalable, experience. Our interactive webstore, coupled with dedicated Customer Champions in every region, ensures that every league, club, team, or corporation receives personalised service and unparalleled value.

Why brighthush?

At brighthush, we believe that passion and performance go hand in hand. Our culture is built on innovation, integrity, and a relentless focus on customer delight. Whether you’re a seasoned sales professional or a newcomer eager to learn, you’ll find a supportive environment that rewards initiative, nurtures growth, and offers the flexibility to balance work with life. As a remote, part‑time role, you’ll enjoy the freedom to work from home while earning an uncapped commission that reflects your effort and results.

Role Overview

We are seeking a motivated Remote Customer Support Agent to join our dynamic team in Swansea, Glamorgan. In this role, you will act as the frontline ambassador for brighthush, engaging with potential and existing customers, generating leads, and driving sales of our award products. Your success will be measured by the quality of your customer interactions, the volume of qualified leads you generate, and the revenue you help secure. This is a commission‑only position, offering unlimited earning potential for the right individual.

Key Responsibilities

• Lead Generation & Qualification: Identify and engage prospective customers across the UK using a variety of digital channels, including email, social media, and targeted outreach.
• Territory Management: Own a defined geographic area, developing a deep understanding of local clubs, leagues, and corporate partners to tailor solutions and build lasting relationships.
• Customer Journey Support: Guide prospects from initial contact through to order placement, ensuring a seamless, personalized experience that reflects brighthush’s brand values.
• Market Intelligence: Serve as the eyes and ears on the ground, reporting trends, competitor activity, and customer feedback to the central team for continuous improvement.
• Value Proposition Delivery: Communicate the unique benefits of brighthush’s award solutions—speedy delivery, extensive design options, and exceptional customer service—to secure new business.
• Target Achievement: Consistently meet or exceed monthly and quarterly sales targets, leveraging data-driven insights to refine strategies.
• Collaboration & Reporting: Work closely with the marketing, logistics, and product teams, providing regular updates on lead status and sales performance.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong verbal and written communication skills in English.
• Proficiency with internet tools, CRM systems, and basic data entry.
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Positive, personable demeanor with a genuine interest in sports, leisure, or community activities.
• Experience in customer service, sales, or a related field is desirable but not mandatory.

Preferred Qualifications

• Previous experience in a commission‑based sales role.
• Knowledge of the UK sports and leisure market.
• Familiarity with e‑commerce platforms and online order processing.
• Ability to speak additional languages (e.g., Welsh, Spanish).

Skills & Competencies

• Communication: Articulate ideas clearly, listen actively, and adapt messaging to diverse audiences.
• Problem‑Solving: Identify customer pain points and propose effective solutions quickly.
• Tech Savvy: Comfortable navigating web-based tools, CRM software, and virtual collaboration platforms.
• Time Management: Prioritize tasks, meet deadlines, and maintain a structured work schedule.
• Resilience: Handle rejection gracefully and maintain motivation to achieve targets.
• Team Player: Collaborate with colleagues across departments, sharing insights and best practices.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will receive comprehensive onboarding training covering product knowledge, sales techniques, and customer relationship management. As you grow, you’ll have access to advanced courses in digital marketing, data analytics, and leadership, enabling you to progress into senior sales, account management, or even managerial roles within the organization. Our performance‑based culture rewards high achievers with bonus schemes, recognition programs, and the possibility of transitioning to a full‑time position if desired.

Work Environment & Culture

Working remotely from the comfort of your home, you’ll benefit from a flexible schedule that lets you balance work with personal commitments. Our cloud‑based software ensures you can access the tools you need from any device, at any time. The brighthush team is known for its collaborative spirit, open communication, and a supportive network that celebrates wins and learns from challenges together. We host virtual team events, quarterly town halls, and informal coffee chats to keep the camaraderie alive across distances.

Compensation, Perks, & Benefits

• Uncapped Commission: Earn unlimited income based on the revenue you generate.
• Commission on Retained Business: Receive ongoing commissions from repeat orders and referrals.
• Full Training & Support: Access to a dedicated onboarding program, continuous learning resources, and a mentor to guide you.
• Flexible Working Hours: Work when it suits you, as long as you meet your targets.
• Bonus Schemes: Additional incentives after six months of consistent performance.
• Health & Wellness Resources: Company‑sponsored wellness programs and mental health support.
• Technology Allowance: Reimbursement for essential equipment and high‑speed internet.

How to Apply

If you’re ready to join a forward‑thinking company that values passion, performance, and personal growth, we’d love to hear from you. Submit your application through our online portal, and include a brief cover letter outlining why you’re the perfect fit for brighthush. Our recruitment team will review your submission and reach out to schedule a conversation at your earliest convenience.

Join brighthush Today

Become part of a legacy that celebrates achievement, fosters community, and rewards hard work. As a Remote Customer Support Agent, you’ll play a pivotal role in connecting clubs, teams, and corporations with the awards that honor their success. Embrace the freedom of a commission‑only, part‑time position and unlock your earning potential while contributing to a vibrant, customer‑centric culture. Apply now and start your journey with brighthush—where every award tells a story, and every story begins with you.