Dynamic Remote Customer Support Agent – Flexible Part‑Time Role with Unlimited Commission Opportunities at brighthush in the Sports & Lifestyle Awards Industry

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, proudly serving clubs, leagues, and corporate teams across the United Kingdom. With a heritage that spans over four decades, we have evolved from a family‑owned trophy retailer into a digital‑first marketplace that delivers an unrivalled selection of award designs, rapid engraving, and same‑day shipping. Our mission is simple yet powerful: to provide every team, club, or organization with a “local shop” experience backed by national expertise, all through an intuitive webstore and a network of dedicated Customer Champions stationed in every region.

At brighthush, we believe that passion for sport and community should be rewarded with excellence. Whether it’s a grassroots football club, a corporate wellness program, or a national league, we partner with our clients to celebrate achievements, foster motivation, and build lasting memories. Our commitment to quality, speed, and customer satisfaction has earned us a reputation as the UK’s leading awards provider.

Why Join brighthush?

We’re looking for a motivated, tech‑savvy Customer Support Agent who thrives in a flexible, remote environment. This role offers:

• Unlimited commission potential – earn as much as your effort and enthusiasm allow.
• Work from home freedom – set your own schedule and work when you’re most productive.
• Full training and ongoing support – we invest in your success with comprehensive onboarding and continuous learning.
• Career growth – start as a support agent and progress into sales, territory management, or regional leadership roles.
• Dynamic culture – join a team that values innovation, collaboration, and a passion for sport.

Key Responsibilities

As a Remote Customer Support Agent at brighthush, you will be the frontline of our customer experience, ensuring every interaction reflects our brand values and commitment to excellence.

• Lead Generation & Qualification – Identify potential clients through online research, social media outreach, and referral programs.
• Territory Management – Own a defined geographic area, building relationships with clubs, leagues, and corporate partners.
• Customer Journey Support – Guide prospects from initial inquiry to final purchase, ensuring a seamless, personalized experience.
• Market Intelligence – Act as the eyes and ears of brighthush in your region, reporting trends, competitor activity, and customer feedback.
• Value Proposition Delivery – Communicate the unique benefits of brighthush’s award selection, rapid turnaround, and exceptional service.
• Target Achievement – Set, monitor, and exceed monthly sales and engagement targets, contributing to overall company growth.
• Data Management – Maintain accurate records in our CRM, ensuring all customer interactions are logged and actionable.
• Continuous Improvement – Participate in regular training sessions, share best practices, and help refine support processes.

Essential Qualifications

We’re looking for candidates who bring a blend of interpersonal skill, tech proficiency, and a passion for sport.

• High school diploma or equivalent; a degree in Business, Marketing, or a related field is a plus.
• Strong verbal and written communication skills in English.
• Proficiency with internet research, email, and basic data entry.
• Experience using cloud‑based CRM or customer support platforms (e.g., HubSpot, Zendesk) is desirable.
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Positive, solution‑oriented attitude with a genuine interest in helping others succeed.

Preferred Experience & Skills

While we welcome fresh talent, the following experience will give you a competitive edge:

• Previous customer service or sales role, preferably in retail, e‑commerce, or sports equipment.
• Experience in a commission‑based or incentive‑driven environment.
• Knowledge of the sports, leisure, or corporate awards market.
• Basic understanding of e‑commerce platforms and online payment systems.
• Strong analytical skills – ability to interpret data and drive actionable insights.
• Team player who thrives in a collaborative, fast‑paced culture.

Core Competencies for Success

• Customer‑Centric Mindset – Always put the client’s needs first and go the extra mile to exceed expectations.
• Adaptability – Navigate changing priorities, new tools, and evolving market trends with ease.
• Communication Excellence – Articulate ideas clearly, listen actively, and tailor your approach to diverse audiences.
• Problem‑Solving – Identify obstacles, propose solutions, and follow through to resolution.
• Time Management – Prioritize tasks, meet deadlines, and maintain productivity in a remote environment.
• Tech Savviness – Comfortable learning new software, troubleshooting basic tech issues, and leveraging digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow in your role, you may explore:

• Senior Customer Support Specialist – leading a team of agents and shaping support strategy.
• Territory Sales Manager – overseeing multiple regions, driving revenue, and mentoring new hires.
• Product Development Liaison – collaborating with design and logistics teams to enhance our award offerings.
• Regional Operations Lead – managing cross‑functional teams and ensuring seamless service delivery.

We also invest in continuous learning through:

• Monthly skill‑building webinars on sales techniques, customer psychology, and industry trends.
• Access to an internal knowledge base and best‑practice library.
• Annual performance reviews with personalized development plans.

Work Environment & Culture at brighthush

Our culture is built on the following pillars:

• Flexibility – Work from anywhere, at any time that suits your lifestyle.
• Collaboration – Regular virtual team huddles, brainstorming sessions, and cross‑departmental projects.
• Recognition – Celebrate wins with monthly shout‑outs, performance bonuses, and team celebrations.
• Innovation – Encourage creative ideas that improve customer experience and operational efficiency.
• Community – Participate in local sports events, charity fundraisers, and team‑building activities.

Compensation, Perks, and Benefits

While the base salary is commission‑only, the earning potential is uncapped, allowing you to earn as much as your effort and dedication permit.

• Uncapped Commission – Earn a percentage of every sale you close.
• Retention Bonuses – Additional incentives for maintaining long‑term client relationships.
• Performance‑Based Bonuses – Extra rewards after six months of consistent high performance.
• Remote Work Setup – We provide a stipend for home office equipment and high‑speed internet.
• Health & Wellness Resources – Access to virtual fitness classes, mental health support, and wellness webinars.
• Professional Development – Paid certifications, industry conferences, and skill‑enhancement courses.
• Flexible Schedule – Design your work hours around your personal commitments.

How to Apply

If you’re ready to join a forward‑thinking, customer‑centric team that rewards hard work and innovation, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.