Dynamic Remote Virtual Assistant & Office Administrator – Healthcare & Wellness Operations Support at brighthush

About brighthush

brighthush is a trailblazing health & wellness organization that is redefining the way patients experience physical therapy and rehabilitation. With a robust presence in Florida and a rapidly expanding footprint across the United States, brighthush offers both in‑clinic and in‑home services that empower individuals to recover, thrive, and maintain optimal health. Our mission is simple yet powerful: to deliver personalized, evidence‑based care that transforms lives while fostering a culture of compassion, innovation, and continuous improvement.

As a forward‑thinking company, brighthush blends cutting‑edge technology with a patient‑first philosophy. We partner with top therapists, medical professionals, and wellness specialists to create integrated care pathways that address everything from sports injuries to senior mobility challenges. Our commitment to excellence has earned us recognition as a trusted provider in the physical therapy and wellness space, and we are now looking to expand our team with a proactive, detail‑oriented Virtual Assistant who can help us scale our operations while maintaining the high standards our patients expect.

Role Overview

We are seeking a Virtual Assistant & Office Administrator who thrives in a fast‑paced, remote environment and is passionate about supporting healthcare operations. In this role, you will be the linchpin that keeps our daily workflows running smoothly, ensuring that patients receive timely, courteous, and accurate service from the moment they book an appointment to the moment they complete their care journey.

As a key member of the brighthush team, you will:

• Serve as the primary point of contact for patient scheduling, confirmations, and follow‑ups.
• Manage electronic communications, including emails, texts, and phone inquiries, with professionalism and empathy.
• Maintain meticulous patient records and coordinate insurance verification and intake processes.
• Collaborate closely with therapists, front‑desk staff, and administrative leaders to streamline daily operations.
• Support the continuous improvement of our patient experience through proactive feedback and process optimization.

Key Responsibilities

• Patient Scheduling & Calendar Management: Coordinate appointments, reschedule as needed, and ensure all parties are informed of changes.
• Communication & Customer Support: Respond to emails, texts, and calls with a friendly, solution‑oriented tone; provide information on services, policies, and upcoming appointments.
• Data Entry & Documentation: Accurately input patient information into our electronic health record (EHR) system; update records and maintain confidentiality.
• Insurance & Intake Assistance: Verify insurance coverage, gather required documentation, and facilitate the intake process for new patients.
• Record Management & Compliance: Ensure all patient records are complete, up‑to‑date, and compliant with HIPAA and other regulatory standards.
• Workflow Coordination: Work with therapists and office staff to identify bottlenecks, propose solutions, and implement best practices.
• Follow‑Up & Reminders: Send appointment reminders, post‑visit follow‑ups, and gather patient feedback to improve service quality.
• Office Organization: Maintain digital filing systems, manage supplies, and support general administrative tasks as needed.

Essential Qualifications

• Prior experience in a healthcare, medical, wellness, or physical therapy setting.
• Strong written and verbal communication skills in English.
• Proven customer service or client‑facing experience, preferably in a remote environment.
• Exceptional organizational and multitasking abilities; able to juggle multiple priorities without compromising quality.
• Proficiency with scheduling tools, CRMs, Google Workspace, and standard office software.
• High attention to detail and a commitment to maintaining patient confidentiality.
• Self‑motivated, independent worker with a reliable internet connection and a professional home office setup.

Preferred Qualifications

• Experience supporting healthcare administration or patient coordination roles.
• Familiarity with electronic health record (EHR) systems and insurance verification processes.
• Knowledge of HIPAA regulations and data privacy best practices.
• Background in a fast‑growing health & wellness organization.
• Previous remote work experience with a distributed team.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating digital tools, troubleshooting minor issues, and learning new software quickly.
• Time Management: Ability to prioritize tasks, meet deadlines, and adapt to changing demands.
• Problem Solving: Identify issues, propose solutions, and implement improvements in a proactive manner.
• Team Collaboration: Work effectively with therapists, front‑desk staff, and leadership to achieve shared goals.
• Customer‑Centric Mindset: Focus on delivering exceptional patient experiences and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Virtual Assistant & Office Administrator, you will have the opportunity to:

• Progress into senior administrative or operations support roles, such as Office Manager or Operations Coordinator.
• Take on additional responsibilities in patient care coordination, quality improvement, or project management.
• Participate in ongoing training programs, including healthcare compliance, customer service excellence, and leadership development.
• Engage with cross‑functional teams to shape the future of our patient experience and operational efficiency.

Work Environment & Culture at brighthush

Our remote work culture is built on trust, transparency, and collaboration. You will be part of a diverse, inclusive team that values:

• Flexibility: Work from anywhere while maintaining a healthy work‑life balance.
• Innovation: Contribute ideas that drive process improvements and enhance patient care.
• Recognition: Celebrate successes and milestones through virtual team events and shout‑outs.
• Support: Access to mentorship, peer support, and resources that help you grow professionally.
• Community: Engage in wellness initiatives, virtual coffee breaks, and team‑building activities.

Compensation & Benefits

While the exact salary will be determined based on experience and qualifications, brighthush offers a competitive compensation package that includes:

• Competitive base salary with potential for performance‑based bonuses.
• Fully remote role with flexible scheduling to accommodate personal commitments.
• Health & wellness stipend to support your own well‑being.
• Professional development budget for courses, certifications, and conferences.
• Access to a virtual health & wellness portal featuring fitness programs, mental health resources, and nutritional guidance.
• Annual team retreats and virtual social events to foster camaraderie.

How to Apply

If you are ready to join a mission‑driven organization that values your expertise and empowers you to make a tangible impact on patients’ lives, we encourage you to apply today. Submit your resume, a brief cover letter highlighting your relevant experience, and any supporting documents that showcase your administrative skills.

We look forward to welcoming a dedicated Virtual Assistant & Office Administrator to the brighthush family—where your contributions help shape the future of healthcare and wellness.