Customer Success Manager – Academic Solutions & Strategic Growth Specialist at brighthush

About brighthush

brighthush is a trailblazing leader in scientific information solutions, empowering researchers, educators, and industry innovators to unlock the full potential of knowledge. With a legacy spanning over a century, brighthush manages the world’s most comprehensive curated repository of scientific data, providing cutting‑edge tools that transform raw information into actionable insights. Our mission is simple: to make scientific discovery accessible, actionable, and impactful for every stakeholder in the research ecosystem.

At brighthush, we celebrate curiosity, diversity, and collaboration. Our global team is united by a shared passion for science and a commitment to delivering exceptional value to our customers. Whether you’re a seasoned researcher, a university administrator, or a corporate R&D leader, you’ll find a culture that rewards innovation, encourages continuous learning, and rewards results.

Why Join brighthush?

• Impactful Work: You’ll help academic institutions and research organizations harness the power of data to accelerate breakthroughs that shape the future.
• Remote Flexibility: This role is fully remote, allowing you to work from anywhere in the United States while staying connected to a vibrant, distributed team.
• Career Growth: brighthush offers clear pathways to senior leadership roles, cross‑functional projects, and international assignments.
• Learning & Development: Access to industry conferences, internal knowledge hubs, and a generous budget for certifications and training.
• Competitive Compensation: Base salary, performance bonuses, equity options, and a comprehensive benefits package that includes health, dental, vision, 401(k) matching, and generous paid time off.
• Inclusive Culture: We champion diversity, equity, and inclusion, fostering an environment where every voice is heard and valued.

Position Summary

As a Customer Success Manager (CSM) on brighthush’s Sales team, you will be the strategic partner for our academic customers. You will drive revenue growth, deepen customer relationships, and ensure that every user realizes the full value of our product portfolio. This role blends consultative selling, account management, and customer advocacy to create a seamless experience that keeps academic institutions engaged, satisfied, and expanding their partnership with brighthush.

Key Responsibilities

• Onboarding & Enablement: Guide new academic clients through a structured onboarding journey, ensuring they understand how to leverage brighthush’s solutions to meet research and institutional goals.
• Account Expansion: Identify upsell and cross‑sell opportunities within existing accounts, using data‑driven insights to recommend the most relevant products and services.
• Relationship Management: Build and nurture relationships with senior decision‑makers, procurement officers, and day‑to‑day users, positioning yourself as a trusted advisor.
• Consultative Selling: Conduct needs assessments, deliver tailored presentations, and collaborate with technical specialists to design solutions that solve complex research challenges.
• CRM & Process Excellence: Maintain accurate, real‑time records in Salesforce, ensuring all interactions, opportunities, and risks are documented and actionable.
• Customer Health Monitoring: Analyze usage dashboards, identify potential churn risks, and proactively engage customers to maximize adoption and satisfaction.
• Strategic Insight & Reporting: Use AI‑driven analytics to surface market trends, contract data, and risk indicators, informing both internal strategy and customer recommendations.
• Event Representation: Represent brighthush at academic conferences, trade shows, and industry events, delivering compelling presentations and gathering market intelligence.
• Continuous Improvement: Contribute to the development of best practices, playbooks, and training materials that elevate the overall customer success function.

Essential Qualifications

• Bachelor’s degree (or higher) in a science‑related field, business, communications, or a related discipline.
• Minimum of 3 years of experience in sales, business development, or customer success, preferably within the academic or scientific information sector.
• Proven track record of exceeding sales targets and driving account growth.
• Strong experience with CRM systems, ideally Salesforce.com, and proficiency in opportunity management.
• Strategic thinker with analytical rigor and problem‑solving skills tailored to science‑based solutions.
• Excellent communication skills, capable of articulating complex value propositions to diverse audiences.
• Comfortable with virtual selling tools such as Zoom, WebEx, and other collaboration platforms.
• Willingness to travel for client meetings, conferences, and internal events as needed.
• Advanced consultative selling skills, with the ability to diagnose customer needs and recommend tailored solutions.

Preferred Qualifications

• Experience selling into academic institutions, research organizations, or related markets.
• Background in scientific research or a deep understanding of the academic research lifecycle.
• Familiarity with AI‑powered analytics tools for customer health and opportunity scoring.
• Previous experience in a high‑growth SaaS environment.

Core Competencies & Skills

• Customer‑centric mindset with a passion for delivering measurable value.
• Strong negotiation and closing skills, with a focus on long‑term partnership.
• Data‑driven decision making, leveraging dashboards and metrics to guide actions.
• Adaptability and resilience in a fast‑paced, evolving market.
• Team collaboration across sales, marketing, product, and technical support.
• Proficiency in Microsoft Office Suite, Salesforce, and other CRM tools.
• Fluency in English; additional languages are a plus.

Career Growth & Development Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a CSM, you will have the opportunity to:

• Progress to Senior Customer Success Manager or Account Executive roles.
• Lead cross‑functional initiatives, such as product roadmap input or customer advocacy programs.
• Take on regional or global account responsibilities, expanding your influence across markets.
• Participate in leadership development programs, mentorship, and executive shadowing.
• Earn equity options and performance bonuses that reward your impact on the company’s growth.

Work Environment & Culture at brighthush

Our culture is built on three pillars: curiosity, collaboration, and impact. We empower our employees to:

• Experiment with new ideas and challenge the status quo.
• Share knowledge across teams through regular virtual town halls, hackathons, and peer‑learning sessions.
• Balance professional excellence with personal well‑being, supported by flexible work hours and a generous paid time off policy.
• Engage in community outreach, such as STEM education initiatives and open‑source projects.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to individual and company goals.
• Equity options to share in the company’s long‑term success.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for conferences, courses, and certifications.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a driven, customer‑focused professional ready to make a tangible impact in the academic research community, we invite you to apply for the Customer Success Manager role at brighthush. Bring your passion for science, your sales expertise, and your commitment to excellence, and join a team that is shaping the future of scientific discovery.

To submit your application, click the link below and follow the prompts. We look forward to learning how you can contribute to brighthush’s mission of unlocking knowledge for the world.