Dynamic Remote Customer Support Executive – Karnataka – Championing Seamless Fee Management Solutions at brighthush

About brighthush and the Future of Fee Management

brighthush is more than a SaaS platform; it’s a movement that is redefining how educational institutions, corporate training centers, and HR teams manage fee collection. By blending intuitive design with powerful automation, we empower our clients to eliminate manual paperwork, reduce administrative overhead, and gain real‑time visibility into their financial health. Our mission is simple yet ambitious: to transform fee management into a frictionless, user‑friendly experience that benefits schools, parents, students, and stakeholders alike.

As we expand our footprint across India and beyond, we are on the lookout for passionate, customer‑centric professionals who can help us nurture and grow our ever‑expanding customer base. If you thrive in a fast‑moving, tech‑driven environment and love turning complex challenges into elegant solutions, brighthush is the place for you.

Why brighthush is the Place to Grow

• Remote‑First Culture: Work from anywhere in Karnataka—or even from another country—while enjoying flexible hours that respect your personal commitments.
• Impactful Role: Your voice will shape how institutions interact with our platform, directly influencing product enhancements and customer satisfaction.
• Clear Career Path: From Customer Support Executive to Senior Specialist, Team Lead, or Product Evangelist—performance and initiative open doors.
• Continuous Learning: Structured training on our fee‑collection platform, industry best practices, and soft‑skill workshops.
• Diverse & Inclusive Environment: A collaborative, supportive team that celebrates diversity and encourages open communication.
• Competitive Compensation: Market‑aligned salary for freshers, performance bonuses, health benefits, and generous paid‑time‑off.

Your Impact as a Customer Support Executive

As the first line of communication between our clients and our product, you will play a pivotal role in ensuring a seamless customer experience. Your day‑to‑day tasks will include:

• Customer Interaction: Serve as the primary point of contact for all customer queries via phone, email, chat, and social media.
• Relationship Building: Build trust and rapport with clients, ensuring they feel heard, supported, and valued throughout their journey.
• Issue Resolution: Diagnose and resolve technical or procedural issues, coordinating with engineering, product, and billing teams to deliver swift solutions.
• Feedback Loop: Capture and document customer feedback, insights, and pain points, and relay them to the relevant internal stakeholders to drive product enhancements.
• CRM Management: Maintain meticulous records of all customer interactions, tickets, and follow‑ups in our CRM system, ensuring data integrity and accessibility.
• Proactive Support: Anticipate potential challenges for clients, offering best‑practice guidance, training resources, and proactive check‑ins to maximize their success.
• Cross‑Functional Collaboration: Work closely with sales, onboarding, and technical teams to ensure a seamless hand‑off and consistent customer experience.
• Performance Metrics: Meet or exceed key performance indicators such as first‑response time, resolution time, customer satisfaction score (CSAT), and net promoter score (NPS).

Essential Qualifications and What We Value

• Education: Bachelor’s degree in any discipline (freshers are encouraged to apply).
• Communication: Excellent verbal and written communication skills in English, with proficiency in at least one regional language (Tamil, Telugu, Kannada, or Hindi).
• Empathy & Listening: Demonstrated ability to understand customer perspectives, ask insightful questions, and respond with empathy.
• Problem‑Solving: Strong analytical mindset, capable of troubleshooting issues and proposing effective solutions.
• Tech Savvy: Comfortable using web‑based tools, CRM platforms, and basic office software (MS Office, Google Workspace).
• Multitasking: Ability to manage multiple tickets simultaneously while maintaining high quality and attention to detail.
• Team Player: Collaborative attitude, open to feedback, and eager to contribute to a supportive team culture.

Preferred Experience and Bonus Skills

• Prior experience in a customer support or help‑desk role, preferably in SaaS or fintech environments.
• Familiarity with customer success frameworks and metrics.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar.
• Basic understanding of fee‑collection processes or educational technology.
• Knowledge of data privacy and security best practices.

Core Competencies for Success

• Communication Excellence: Clear articulation of complex concepts in simple terms.
• Customer‑Centric Mindset: Passion for helping customers achieve their goals.
• Adaptability: Thrives in a fast‑moving, evolving product environment.
• Analytical Thinking: Ability to dissect problems, identify root causes, and recommend actionable fixes.
• Time Management: Prioritizes tasks effectively to meet deadlines.
• Continuous Learning: Eager to acquire new skills, tools, and industry knowledge.
• Team Collaboration: Works seamlessly with cross‑functional teams.

Career Pathways and Learning Journey

At brighthush, we believe in nurturing talent from the ground up. Your journey may include:

• Progression to Senior Customer Support Specialist, handling more complex cases and mentoring junior staff.
• Transition into Customer Success Manager, focusing on long‑term client relationships and upsell opportunities.
• Opportunity to move into Product Management or Technical Support Engineering, leveraging your deep product knowledge.
• Participation in leadership development programs, workshops, and industry conferences.
• Access to a curated learning library covering customer experience, SaaS operations, and emerging fintech trends.

Our Culture and Work Environment

brighthush fosters a culture of transparency, innovation, and mutual respect. Our core values include:

• Customer Obsession: Every decision is guided by the best interest of our clients.
• Collaboration: We break down silos and celebrate collective success.
• Continuous Improvement: We embrace feedback, iterate rapidly, and never settle for the status quo.
• Diversity & Inclusion: We value diverse perspectives and create an inclusive environment where everyone can thrive.
• Work‑Life Balance: Flexible schedules, remote work, and a supportive team ensure you can perform at your best.

Compensation, Benefits, and Perks

While specific figures may vary based on experience, we offer a competitive package that includes:

• Base salary aligned with market standards for entry‑level customer support roles.
• Performance‑based bonuses tied to key metrics such as CSAT and NPS.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Access to a company‑wide wellness program and mental health resources.

Ready to Join? How to Apply

If you are ready to make a tangible impact, grow your career, and join a forward‑thinking team, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s build the future of fee management together!

Apply Now –