Senior Account Manager – Customer Excellence & Strategic Relationship Growth (Level II) – Driving Global Freight Rail Partnerships at brighthush

About brighthush

brighthush is a global leader in freight rail transportation, renowned for designing, manufacturing, and delivering cutting‑edge rail equipment and services that power commerce across continents. With a legacy spanning more than a century, we have consistently pushed the boundaries of innovation, safety, and customer satisfaction. Our footprint extends across North America, Europe, and Asia, and our teams collaborate across time zones to engineer solutions that keep the world moving.

At brighthush, we believe that our people are the engine of our success. We nurture a culture rooted in IDEAL—Inclusion, Diversity, Engagement, Access, and Leadership—ensuring that every employee feels respected, empowered, and excited to contribute each day. Whether you’re working in our Lake Oswego, Oregon headquarters or from a remote location, you’ll find a supportive environment that values your voice and rewards your dedication.

Why Join brighthush?

When you join brighthush, you become part of a mission that transcends traditional business metrics. You help shape the future of freight rail, drive operational excellence, and create lasting value for customers worldwide. Our teams are encouraged to innovate, experiment, and continuously improve processes—making every day a learning opportunity.

We offer:

• Competitive compensation packages that reward performance and dedication.
• Comprehensive benefits, including health, dental, vision, and a 401(k) plan with company match.
• Generous paid time off, flexible work arrangements, and a focus on work‑life balance.
• Ongoing professional development, mentorship programs, and access to industry conferences.
• A culture that celebrates diversity, fosters collaboration, and recognizes achievements.

Position Overview

The Senior Account Manager – Customer Excellence & Strategic Relationship Growth (Level II) plays a pivotal role in nurturing and expanding relationships with our most valued customers. You will serve as the primary point of contact for key accounts, ensuring that their needs are met with precision, speed, and a deep understanding of their business objectives. Your analytical mindset, strategic thinking, and collaborative spirit will help drive customer satisfaction, account performance, and continuous improvement across the organization.

Key Responsibilities

• Build and sustain productive relationships with customers and internal stakeholders, fostering trust and long‑term partnership.
• Independently manage routine and moderately complex account activities, prioritizing tasks and communicating proactively with customers.
• Analyze customer data, account history, and service requirements to recommend tailored solutions and coordinate cross‑functional execution.
• Act as the first line of defense for inbound customer inquiries in Salesforce, collaborating with engineering, logistics, and finance to deliver accurate, timely resolutions.
• Maintain regular, transparent communication with customers, providing status updates, performance metrics, and proactive insights.
• Support asset programs and new car delivery initiatives, managing expectations, coordinating deliverables, and tracking milestones.
• Resolve a spectrum of customer inquiries and service issues using sound judgment, established procedures, and data‑driven insights; appropriately escalated exceptions.
• Collaborate with cross‑functional teams—sales, operations, product, and finance—to align account activities with broader business goals.
• Review customer and operational data to identify trends, surface opportunities, and recommend process enhancements that improve accuracy and efficiency.
• Safeguard customer trust by handling sensitive account information with confidentiality and integrity.
• Address moderately complex customer concerns, orchestrating communication plans with relevant internal partners.
• Document customer outcomes, success stories, and lessons learned to inform future strategy and knowledge sharing.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Supply Chain, or a related field, or an equivalent blend of education and experience.
• Minimum of three (3) years of proven experience in account management, customer relationship management, or customer service within a complex, B2B environment.
• Exceptional written and verbal communication skills, with the ability to articulate ideas clearly to both technical and non‑technical audiences.
• Strong analytical and problem‑solving abilities, with a track record of using data to drive decision‑making.
• Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite.
• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced, collaborative setting.
• High level of professionalism, integrity, and customer‑centric mindset.

Preferred Qualifications

• Experience in the freight rail, logistics, or transportation industry.
• Knowledge of supply‑chain operations, asset management, and delivery logistics.
• Project management certification (PMP, PRINCE2, or equivalent).
• Fluency in additional languages (e.g., Spanish, Mandarin, German) is a plus.
• Track record of leading cross‑functional initiatives that result in measurable performance improvements.

Skills & Competencies

• Strategic Thinking & Visionary Planning
• Customer Advocacy & Relationship Building
• Data‑Driven Decision Making
• Process Improvement & Continuous Learning
• Stakeholder Management & Influence
• Adaptability & Resilience in Dynamic Environments
• Team Collaboration & Mentorship

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust framework of learning and development. As a Senior Account Manager, you will:

• Participate in leadership development programs that sharpen strategic and operational skills.
• Engage in cross‑functional projects that expose you to new business domains and technologies.
• Receive mentorship from senior leaders who have navigated the freight rail landscape for decades.
• Earn certifications in supply‑chain management, project management, or data analytics through our partnership with industry bodies.
• Advance to senior leadership roles such as Director of Customer Success, Vice President of Global Accounts, or Chief Customer Officer.

Work Environment & Culture Highlights

brighthush is built on the principles of IDEAL, and these values permeate every facet of our organization:

• Inclusion – We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Diversity – Our teams reflect a wide range of backgrounds, experiences, and cultures.
• Engagement – We encourage open dialogue, feedback loops, and collaborative problem‑solving.
• Access – Flexible work arrangements, remote options, and inclusive policies ensure that all employees can thrive.
• Leadership – Transparent decision‑making, empowerment, and accountability are cornerstones of our leadership style.

In addition, you’ll enjoy a modern, ergonomic workspace in Lake Oswego, Oregon, or the freedom to work from anywhere with the same level of support and resources.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive plans.
• Health, dental, and vision coverage for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and conference travel support.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to elevate your career and make a tangible impact on the freight rail industry? Submit your resume and a cover letter highlighting your experience in account management, customer advocacy, and cross‑functional collaboration. We look forward to exploring how your expertise can help brighthush continue to set the standard for excellence.

Closing Statement

At brighthush, we don’t just build rail equipment—we build relationships, we build futures, and we build a world that moves forward together. If you are a strategic thinker, a customer‑first advocate, and a collaborative leader ready to take on the challenge of shaping global freight rail partnerships, we invite you to join our team. Together, we’ll drive innovation, deliver exceptional value, and create a legacy of excellence.