Seasoned Customer Experience Representative – Night Shift, Remote (Metro Manila) – brighthush – Elevate Global Brand Interactions with Exceptional Service

About brighthush

brighthush is a pioneering force in the customer experience arena, empowering brands worldwide to connect with their audiences through seamless, data‑driven, and highly personalized interactions. With a footprint that spans over 20 countries and a portfolio that includes Fortune 500 leaders, brighthush has earned a reputation for excellence in customer service, technical support, and omnichannel engagement. Our mission is simple yet powerful: transform every customer touchpoint into a memorable experience that fuels loyalty, advocacy, and sustainable revenue growth.

Why Join brighthush?

At brighthush, we believe that the heart of any great brand is its people. Our culture is built on collaboration, continuous learning, and an unwavering commitment to diversity and inclusion. Whether you are a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can thrive, grow, and make a real impact.

What We Offer

• Competitive Compensation & Benefits: Above‑market pay, comprehensive health coverage from day one, paid time off, group life insurance, and performance‑based bonuses.
• Work‑Life Harmony: Flexible scheduling, remote work options, and a supportive team that values your personal and professional well‑being.
• Career Growth: Structured learning paths, mentorship programs, and opportunities to advance into senior, managerial, or specialized roles.
• Inclusive Culture: A workplace that celebrates diversity, fosters belonging, and encourages every voice to be heard.
• Technology & Tools: State‑of‑the‑art CRM, AI‑powered analytics, and a modern, cloud‑based platform that empowers you to deliver top‑tier service.

Job Summary

We are seeking a dedicated and experienced Customer Experience Representative to join our remote night‑shift team in Metro Manila. In this role, you will be the primary point of contact for our corporate clients and their store associates, ensuring that every interaction is handled with professionalism, empathy, and efficiency. You will collaborate closely with cross‑functional teams—including vendors, logistics, and internal stakeholders—to resolve issues, provide product information, and maintain a high level of customer satisfaction.

Key Responsibilities

• Serve as the first line of support for corporate store associates, handling inbound calls, emails, and chat inquiries with a focus on delivering exceptional service.
• Verify product availability, manage back‑orders, and coordinate with vendors to secure suitable alternatives or substitutions.
• Participate in cross‑departmental projects, contributing insights and best practices to improve processes and customer outcomes.
• Maintain accurate and up‑to‑date records in the CRM system, documenting all customer interactions, resolutions, and follow‑up actions.
• Collaborate with shipment carriers, retail vendors, and internal distribution centers to track orders, resolve delivery issues, and ensure timely fulfillment.
• Escalate complex or high‑priority issues to the appropriate manager or specialist, following established escalation protocols.
• Adhere to quality standards, including call handling guidelines, response time targets, and customer satisfaction metrics.
• Participate in ongoing training and development sessions to stay current on product knowledge, industry trends, and new technologies.
• Support the continuous improvement of customer experience processes by providing feedback and suggesting enhancements.

Essential Qualifications

• High school diploma or equivalent; college or university degree preferred.
• Minimum of 2 years of customer service experience, preferably in a call center or retail support environment.
• Proven ability to type at least 50 words per minute with high accuracy.
• Strong verbal and written communication skills, with a clear, courteous, and professional tone.
• Excellent active listening, empathy, and problem‑solving skills.
• Proficiency with computer systems, Microsoft Office Suite, and CRM platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced, high‑pressure environment.
• Comfortable working extended business hours, including nights and rotating weekends.
• Basic knowledge of optics or related technical concepts is a plus.

Preferred Qualifications

• Experience in a B2B customer service role, supporting corporate clients and store associates.
• Familiarity with supply chain and logistics processes, including order tracking and vendor coordination.
• Experience with data analysis tools or reporting dashboards.
• Knowledge of customer experience best practices and industry standards.
• Multilingual capabilities, especially in English and Filipino.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a dynamic environment, quickly adjusting to new processes and priorities.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Attention to Detail: Maintain high accuracy in data entry, documentation, and quality assurance.
• Resilience: Stay composed under pressure, manage stress, and maintain a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service excellence, and industry trends.
• Mentorship from senior team members and leaders who share their expertise and guide your career path.
• Internal mobility programs that allow you to transition into specialized roles such as Technical Support Specialist, Customer Success Manager, or Process Improvement Analyst.
• Leadership development workshops and certifications that prepare you for future managerial responsibilities.
• Regular performance reviews and feedback sessions to help you set goals and track progress.

Work Environment & Culture

brighthush’s remote work model empowers you to balance your professional and personal life while staying connected to a vibrant, collaborative community. Our culture is defined by:

• Transparency: Open communication channels, regular town halls, and a culture of feedback.
• Innovation: Encouragement to experiment, propose new ideas, and implement creative solutions.
• Recognition: Celebrating achievements through awards, shout‑outs, and milestone celebrations.
• Wellness: Access to mental health resources, virtual fitness classes, and wellness challenges.
• Diversity & Inclusion: A commitment to creating an environment where every employee feels valued and empowered.

Compensation & Benefits

While specific figures may vary based on experience and role, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance coverage starting on day one.
• Paid time off, including vacation, sick leave, and personal days.
• Group life insurance and disability coverage.
• Retirement savings plan with company match.
• Employee assistance program and mental health support.
• Regular team‑building events, virtual happy hours, and community service opportunities.

How to Apply

Ready to take the next step in your career and join a forward‑thinking organization that values your unique contributions? Click the link below to submit your application and become part of the brighthush family.

Apply to brighthush Today

brighthush – Where Your 100% Shines

At brighthush, we celebrate individuality, foster growth, and empower our employees to bring their authentic selves to work. Join us and experience a workplace where your talents are recognized, your career is nurtured, and your impact is felt across the globe.