Dynamic Remote Czech‑Speaking Customer Care Specialist – Full‑Time International Client Support & Relationship Management – Join brighthush (Greece)

About brighthush

brighthush is a global talent‑matching powerhouse that connects the brightest professionals with the world’s most innovative companies. With a presence in over 30 countries and a reputation for excellence, brighthush has become the go‑to partner for organizations looking to build high‑performing teams that drive growth and innovation. Our mission is simple: to empower people and companies to reach their full potential through meaningful, long‑term talent solutions.

As we expand our footprint in Greece, we’re looking for a passionate Czech‑speaking Customer Care Specialist to become an integral part of our dynamic, remote team. This role is designed for individuals who thrive in fast‑paced, client‑centric environments and who are eager to make a tangible impact on the success of our international clients.

Why Join brighthush?

At brighthush, you’ll experience:

• Global Exposure – Work with clients across multiple industries and geographies, gaining insights into diverse business cultures.
• Professional Growth – Access to continuous learning programs, mentorship, and career‑pathing tools that help you advance quickly.
• Flexible Work Culture – A fully remote, results‑oriented environment that respects work‑life balance while delivering high impact.
• Inclusive Community – A collaborative, multicultural team that values diversity, creativity, and open communication.

Key Responsibilities

As a Czech‑speaking Customer Care Specialist, you will be the first line of support for our Czech‑speaking clients and candidates. Your role will blend customer service excellence with behind‑the‑scenes administrative support to ensure a seamless experience for all stakeholders.

• Respond promptly to customer inquiries via phone, email, and chat, delivering clear, accurate solutions.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary.
• Maintain meticulous, up‑to‑date records in our CRM system, ensuring data integrity and compliance with GDPR.
• Coordinate interview schedules, send job offers, and manage candidate communications to keep the recruitment pipeline moving smoothly.
• Collaborate closely with the recruitment team to align on candidate status, client expectations, and process improvements.
• Stay informed about brighthush’s products, services, and policy updates, and communicate changes to clients and candidates.
• Collect and analyze customer feedback, providing actionable insights that drive continuous improvement.
• Achieve and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Fluency in Czech and English (written and spoken) – the ability to communicate with nuance and professionalism.
• Prior experience in customer service, client support, or a related role – preferably within a recruitment or staffing context.
• Strong communication and interpersonal skills, with a knack for building rapport quickly.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM platforms (e.g., Salesforce, HubSpot).
• Valid EU ID or residence card in Greece, granting full market access.

Preferred Qualifications

• Experience working remotely in a distributed team environment.
• Knowledge of recruitment processes, candidate lifecycle, and talent‑acquisition terminology.
• Familiarity with GDPR and data‑privacy best practices.
• Previous exposure to multi‑language support or international client engagement.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions.
• Attention to Detail – Precision in data entry, documentation, and follow‑up.
• Time Management – Juggling multiple priorities while meeting deadlines.
• Adaptability – Thriving in a dynamic environment with shifting priorities.
• Team Collaboration – Working seamlessly with cross‑functional teams across time zones.
• Customer‑Centric Mindset – Prioritizing client satisfaction and building long‑term relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Regular training sessions on industry trends, new technologies, and soft‑skill development.
• Clear career pathways – from Customer Success Manager to Client Relations Lead, and beyond.
• Cross‑functional projects that allow you to broaden your skill set and gain exposure to new business areas.
• Annual performance reviews that provide actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our culture is built on transparency, respect, and continuous improvement. You’ll experience:

• A fully remote setup with flexible hours that accommodate your personal commitments.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• A culture of recognition – celebrating wins, milestones, and innovative ideas.
• Access to a digital knowledge hub, where you can find resources, best practices, and community forums.
• Regular virtual social events, such as game nights, wellness challenges, and cultural exchange sessions.

Compensation & Benefits

While specific figures may vary based on experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer care roles in Greece.
• Performance‑based bonuses tied to customer satisfaction and process efficiency.
• Health and wellness benefits, including medical coverage and mental‑health support.
• Professional development stipend for courses, certifications, and conferences.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Equity or profit‑sharing options for long‑term employees.

How to Apply

If you’re a customer‑focused professional who speaks Czech fluently and is ready to join a forward‑thinking, global team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Let’s build the future of talent together at brighthush.

Ready to take the next step?