Dynamic Remote Inbound Customer Care Specialist – Sales‑Focused Tech Enthusiast, Full‑Time, $17.31/hr – Elevate Customer Success at brighthush

About brighthush: Innovation, Impact, and a Customer‑First Culture

brighthush is a trailblazer at the intersection of cutting‑edge hardware and intuitive software. We design products that simplify everyday life, from smart lighting solutions to high‑performance audio gear. Our mission is to create experiences that resonate worldwide, and we do that by putting the customer at the heart of everything we build. With a global community of over 3,000 professionals, we thrive on curiosity, collaboration, and continuous learning. If you’re passionate about technology, love helping people, and want to shape the future of customer experience, brighthush is the place to grow and make an impact.

Why Remote Work at brighthush?

Our remote‑first philosophy means you can work from anywhere with a reliable internet connection while staying connected to a vibrant, diverse team. We provide 100 % paid training, mentorship programs, and a transparent career ladder that rewards performance and initiative. Flexibility, autonomy, and a supportive culture are the cornerstones of our daily work. Join us and experience a workplace where your voice matters and your growth is a priority.

Position Overview

We’re looking for a Dynamic Remote Inbound Customer Care Specialist – Sales‑Focused Tech Enthusiast to be the first point of contact for our online shoppers and retail support callers. In this role, you’ll blend exceptional customer service with a consultative sales approach, guiding customers through their buying journey, answering product questions, resolving concerns, and upselling solutions that enhance their experience. Your enthusiasm, empathy, and technical curiosity will help turn every call into a memorable brand interaction.

Key Responsibilities

• Handle 30–40 inbound calls per day with professionalism, enthusiasm, and a genuine desire to help.
• Provide personalized product recommendations and complete transactions using our secure, cloud‑based order system.
• Resolve customer inquiries efficiently while maintaining a high standard of service quality.
• Translate technical product information into clear, customer‑friendly language.
• Actively listen to identify customer needs and tailor solutions accordingly.
• Adapt quickly to a fast‑paced sales environment and evolving product offerings.
• Maintain high energy, empathy, and a positive attitude in every interaction.
• Collaborate with cross‑functional teams (Product, Marketing, Fulfillment) to resolve complex issues.
• Document all interactions accurately in our CRM and follow up on pending actions.
• Participate in ongoing training sessions to stay current on product updates and sales techniques.
• Contribute to continuous improvement initiatives by sharing insights and best practices.

Essential Qualifications

• Minimum of 2 years in a customer‑facing sales or service role, preferably in a tech or e‑commerce environment.
• Strong verbal and written communication skills, with the ability to convey complex information simply.
• Proficiency in using digital devices (Mac, iOS, Windows) and common productivity software (Office 365, Google Workspace).
• Basic troubleshooting experience for common tech issues (software installation, connectivity, device setup).
• Typing speed of at least 42 WPM with 95 %+ accuracy.
• Excellent interpersonal skills and emotional intelligence, enabling you to build rapport quickly.
• Self‑motivated, able to work independently, and comfortable making confident decisions.
• Flexible availability, including evenings, weekends, and holidays, with shifts between 7:00 AM – 11:00 PM Central Time.
• Reliable, high‑speed internet connection (minimum 20 Mbps download, 10 Mbps upload) and a hard‑wired Ethernet connection.
• Private, quiet workspace free from distractions.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent work experience).
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and call‑center software.
• Digital media experience (music, photography, video) that enhances your storytelling ability.
• Knowledge of our product line or a passion for consumer electronics.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Experience in a high‑volume, fast‑paced environment with a proven track record of meeting or exceeding KPIs.

Key Skills & Competencies

• Customer‑centric mindset: always put the customer’s needs first.
• Sales acumen: ability to identify upsell opportunities and close deals.
• Problem‑solving: quick diagnosis and resolution of technical or service issues.
• Adaptability: thrive in a dynamic environment with evolving product lines.
• Time management: handle high call volume while maintaining quality.
• Team collaboration: work effectively with cross‑functional teams.
• Data literacy: comfortable working with metrics, dashboards, and reporting tools.
• Emotional intelligence: manage stress, empathize, and build lasting relationships.

Career Growth & Learning Opportunities

• Structured career ladder: progress from Customer Care Specialist to Senior Specialist, Team Lead, and beyond.
• Paid training programs covering product knowledge, sales techniques, and leadership skills.
• Mentorship from senior leaders who guide your professional development.
• Access to internal conferences, webinars, and industry events.
• Opportunities to transition into product support, sales engineering, or account management roles.
• Regular performance reviews with clear, actionable feedback and growth plans.

Work Environment & Culture at brighthush

• Remote‑first culture: work from anywhere with a reliable internet connection.
• Inclusive, diverse, and collaborative team that values every voice.
• Transparent communication: regular town halls, Q&A sessions, and open feedback loops.
• Employee wellness initiatives: virtual fitness classes, mental health resources, and flexible scheduling.
• Recognition programs: spot bonuses, peer‑to‑peer shout‑outs, and annual awards.
• Community impact: volunteer opportunities and partnerships with local charities.

Compensation, Perks, and Benefits

• Competitive hourly rate of $17.31 per hour.
• Full‑time, 40‑hour work week with predictable scheduling.
• 100 % paid training and onboarding.
• Health benefits: medical, dental, vision, and life insurance options (subject to eligibility).
• Referral bonus: earn $20 on every paycheck for each active referral—no cap!
• Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines).
• Professional development stipend for courses, certifications, or conferences.
• Paid time off: vacation, sick leave, and holidays.
• Work‑from‑home stipend to cover home office equipment.
• Employee assistance program (EAP) for mental health support.
• Annual wellness stipend for gym memberships, meditation apps, or other self‑care activities.

Remote Work Essentials

• Private Workspace: Quiet, dedicated area free from distractions.
• Ergonomics: Comfortable desk setup with chair, monitor, and peripherals.
• Internet: Reliable connection with minimum 20 Mbps download and 10 Mbps upload.
• Ethernet Connection: Must be hardwired; Wi‑Fi is not acceptable.
• Compliance with brighthush’s data security and privacy policies.
• Backup power solution (UPS) recommended for critical periods.

How to Apply

Ready to bring your tech passion and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that values innovation, growth, and genuine customer impact.

Apply to this Job

Join brighthush – Where Every Call is an Opportunity to Shine

At brighthush, we’re building more than products; we’re building relationships. If you thrive in a fast‑paced, customer‑centric environment and want to grow your career while making a real difference, we want to hear from you. Apply today and become part of a team that’s redefining the future of tech support and sales.