Dynamic Remote Outbound Customer Care Specialist – Temporary, Volunteer Engagement & Heart Health Advocacy

About brighthush

For nearly a century, brighthush has been at the forefront of cardiovascular and brain health innovation. From pioneering research to community‑based programs, our mission is to reduce heart disease and stroke mortality while empowering individuals to live healthier, longer lives. We believe that every call, every conversation, and every volunteer interaction can spark a ripple of positive change. As part of our commitment to a healthier future, we’re looking for a passionate, customer‑centric professional to join our team as a Temporary Outbound Customer Care Specialist.

Why Join brighthush?

At brighthush, we blend purpose with professional growth. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to make an impact, you’ll find:

• Full remote flexibility with a fully equipped home office (laptop, monitor, keyboard, mouse, headset).
• Competitive hourly pay of $17.50 plus a comprehensive benefits package.
• Access to brighthush U, our award‑winning online learning platform with over 100,000 resources.
• A culture that celebrates work‑life harmony, diversity, and inclusion.
• Opportunities to mentor, network, and advance within a global organization.

Key Responsibilities

As an Outbound Customer Care Specialist, you will be the voice of brighthush, connecting with volunteers, donors, and community members to strengthen relationships and promote our mission.

• Make routine outbound calls to thank donors, welcome volunteers, and support events such as the brighthush Walk and youth advocacy initiatives.
• Build and maintain ongoing support relationships, providing volunteers with educational resources on fundraising and engagement.
• Respond to inquiries by directing callers to published materials, secondary sources, or senior staff as needed.
• Follow up on prior conversations to ensure satisfaction and continued participation.
• Utilize multiple software platforms to track contact information, log interactions, and update CRM records.
• Collaborate with cross‑functional teams (Marketing, Events, Volunteer Services) to refine outreach strategies.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of relevant experience; at least six months of customer interaction experience preferred.
• Strong customer‑satisfaction focus and passion for helping others.
• Excellent verbal and written communication skills, including typing accuracy.
• Proficiency in multitasking across several software programs and the internet simultaneously.
• Availability to work Monday–Friday, 8:30 am–5:00 pm Central Time.

Preferred Qualifications

• Experience in a call center or customer‑service environment.
• Background in non‑profit or health‑care outreach.
• Knowledge of CRM systems (e.g., Salesforce, HubSpot).
• Demonstrated ability to meet or exceed performance metrics.
• Fluency in additional languages is a plus.

Core Competencies & Skills

• Customer‑centric mindset with a genuine desire to make a difference.
• Strong problem‑solving and critical‑thinking abilities.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑departmental communication.
• Time‑management skills to meet daily call quotas and follow‑up deadlines.
• Data‑driven approach: comfortable interpreting metrics and reporting outcomes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As an Outbound Customer Care Specialist, you’ll have access to:

• brighthush U – a vast library of courses covering customer service excellence, health communication, data analytics, and leadership.
• Mentorship programs pairing you with senior leaders in the organization.
• Employee Resource Groups (ERG) focused on health advocacy, volunteerism, and diversity.
• Annual performance reviews with clear pathways for advancement into senior support roles, project management, or program coordination.
• Tuition assistance for courses related to your current duties or future career aspirations.

Work Environment & Company Culture

Our remote, inclusive culture is built on trust, transparency, and shared purpose. You’ll experience:

• Weekly virtual coffee chats to foster community and collaboration.
• Regular town‑hall meetings where leadership shares updates and celebrates milestones.
• A flexible schedule that respects personal commitments while ensuring coverage during core business hours.
• A supportive team that values your ideas and encourages continuous improvement.

Compensation & Benefits

We believe in rewarding dedication and excellence. In addition to a competitive hourly rate, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Life insurance and an employee assistance program.
• Retirement plan with employer match.
• Paid time off (minimum 16 days per year for new hires, increasing with tenure) and 12 paid holidays.
• Telemedicine and medical consultation services.
• Employee wellness initiatives, including virtual fitness classes and mental‑health resources.
• Tuition assistance for courses that align with your role or future career goals.

How to Apply

If you’re ready to bring your customer‑service expertise to a mission‑driven organization, we’d love to hear from you. Submit your application through our careers portal and join a team that values your voice, your vision, and your impact.

Join the brighthush Life Community

Stay connected and receive updates on new opportunities, events, and community stories by joining the brighthush Life community. Follow us on LinkedIn, Instagram, Facebook, and X to see how we’re making a difference every day.

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush is an equal‑opportunity employer and welcomes applicants from all backgrounds, including veterans and individuals with disabilities.

Ready to make a difference? Apply today and help us build a healthier future for everyone.