Seasoned Polish‑Speaking Freelance Email & Chat Customer Support Specialist – Remote, Flexible Hours, Competitive Pay – brighthush

About brighthush

brighthush is a trailblazing, customer‑centric organization that redefines the way support is delivered worldwide. With a mission to empower every interaction, we fuse cutting‑edge technology, data‑driven insights, and a culture of continuous learning to create world‑class support experiences. Our remote‑first model means you can work from anywhere, while our collaborative teams ensure you never feel isolated. If you’re passionate about language, service excellence, and flexible work, brighthush offers the perfect platform to grow your career.

Why This Role Is a Game‑Changer for Polish‑Speaking Professionals

At brighthush, we believe that great support starts with great people. That’s why we’re looking for dedicated Polish‑speaking freelancers who can bring empathy, precision, and professionalism to every email and chat conversation. Here’s what makes this role stand out:

• Fully Remote & Flexible: Work from any location, on your own schedule, and choose the number of hours you want to commit.
• No Phone Calls: Focus solely on written communication—email and chat—without the pressure of voice calls.
• Competitive Compensation: Earn a fixed hourly rate of €10‑€15, with paid training at €10 per hour.
• Long‑Term Collaboration: We value stability; expect ongoing projects and a partnership that grows with you.
• Paid Training & Resources: No hidden costs—training is fully covered, ensuring you’re equipped to succeed.

Role Overview

As a freelance support specialist, you’ll be the first line of communication for our international clients. Your daily tasks will include:

• Responding to customer inquiries via email and live chat with a high degree of accuracy and professionalism.
• Providing clear, concise, and friendly responses that reflect brighthush’s brand voice.
• Escalating complex issues to the appropriate internal teams while maintaining a seamless customer experience.
• Documenting interactions in our CRM system, ensuring data integrity and traceability.
• Adhering to established response time metrics and quality standards.
• Participating in regular feedback sessions and continuous improvement initiatives.
• Collaborating with cross‑functional teams (product, QA, and marketing) to relay customer insights.

Essential Qualifications

• Language Proficiency: C1 level Polish and at least B1 level English for written communication.
• Proven experience in customer support, preferably in a remote or freelance capacity.
• Strong written communication skills with meticulous attention to detail.
• Reliable internet connection and a quiet workspace conducive to focused work.
• Self‑motivated, proactive, and able to manage time effectively without direct supervision.
• Familiarity with CRM tools (e.g., brighthush, brighthush) and chat platforms is a plus.
• Legal ability to work as a freelancer in your jurisdiction.

Preferred Qualifications & Skills

• Experience handling multilingual support or working with international customers.
• Knowledge of customer service best practices and quality assurance metrics.
• Basic understanding of e‑commerce or SaaS products.
• Capacity to learn new software quickly and adapt to evolving processes.
• Strong problem‑solving skills and the ability to think on your feet.
• Empathy and patience, especially when dealing with frustrated or complex customers.
• Proficiency in using productivity tools such as brighthush or brighthush.

What You’ll Gain

Working with brighthush isn’t just about the paycheck—it’s an investment in your professional growth:

• Skill Development: Access to ongoing training modules covering advanced communication techniques, product knowledge, and customer psychology.
• Career Pathways: Opportunities to transition into senior support roles, team lead positions, or even product management tracks.
• Networking: Connect with a global community of support professionals and industry experts.
• Flexibility: Design your work schedule around personal commitments, making it ideal for students, parents, or anyone seeking work‑life balance.
• Recognition: Regular performance reviews and incentive programs that reward excellence.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Even though we’re a remote‑first company, we maintain strong interpersonal connections through:

• Weekly virtual coffee chats and team huddles.
• Monthly town‑hall meetings where leadership shares company updates.
• Open‑door policy—anyone can reach out to senior leaders via brighthush or brighthush.
• Annual retreats (virtual or in‑person) to celebrate milestones and strengthen team bonds.
• Access to wellness resources, including meditation sessions and ergonomic consultations.

Compensation, Perks, and Benefits

While we’re a freelance partnership, we ensure you receive competitive and transparent compensation:

• Hourly rate: €10‑€15, depending on experience and volume.
• Paid training at €10 per hour, with no hidden costs.
• Flexible scheduling—choose the hours that fit your lifestyle.
• Access to a digital benefits portal offering discounts on software, courses, and wellness programs.
• Regular performance bonuses for exceeding quality and response time targets.
• Support for setting up a home office, including stipends for equipment and high‑speed internet.

How to Apply

Ready to bring your language skills and customer‑first mindset to brighthush? Submit your application through our online portal. We’re excited to review your profile and discuss how you can contribute to our mission of delivering exceptional support experiences worldwide.

Join brighthush Today – Where Your Voice Makes a Difference

At brighthush, every email and chat conversation is an opportunity to create lasting value for our customers. If you’re a Polish‑speaking freelancer who thrives on clear communication, problem solving, and a flexible work environment, we want to hear from you. Take the next step in your career—apply now and become part of a team that celebrates diversity, innovation, and excellence.