Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Drive Store Success at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how shoppers discover value and style. With a footprint of over 2,500 stores across the United States, Canada, and the United Kingdom, we bring high‑quality merchandise to millions of customers at unbeatable prices. Our shelves are stocked with iconic brands, ensuring every aisle is a treasure trove of fashion, home décor, and lifestyle essentials. As a Fortune 100 company, brighthush thrives on a culture of innovation, integrity, and an unwavering commitment to customer delight.

We empower every team member to grow, learn, and make a tangible impact in a fast‑moving retail landscape. Diversity, collaboration, and continuous professional development are the cornerstones of our success. If you’re ready to join a team that values your ideas, celebrates your achievements, and invests in your future, brighthush is the place for you.

Role Overview

We’re searching for a passionate, results‑driven Retail Customer Experience Coordinator who will become the heartbeat of our front‑end operations. In this pivotal role, you will be the face of brighthush, ensuring that every customer interaction is seamless, personalized, and memorable. You will coach and mentor a team of associates, manage daily store operations, and champion our loyalty programs to drive repeat business and customer satisfaction.

As a Retail Customer Experience Coordinator, you will:

• Lead by example, embodying brighthush’s brand values in every interaction.
• Elevate the front‑end experience through strategic leadership and hands‑on coaching.
• Drive loyalty program adoption, turning first‑time shoppers into lifelong advocates.
• Collaborate with cross‑functional teams to continuously improve store performance.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, organized, and engaging environment for shoppers, ensuring that every visit reflects brighthush’s brand values.
• Team Management: Assign registers, coordinate breaks, and provide real‑time support to associates, ensuring optimal staffing and coverage.
• Training & Development: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program promotion; mentor associates to elevate their performance.
• Issue Resolution: Address customer concerns promptly and professionally, turning potential complaints into opportunities for loyalty and satisfaction.
• Operational Excellence: Maintain store cleanliness, visual merchandising standards, and inventory accuracy; collaborate with management to meet daily operational goals.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols; promote a safe, secure environment for both customers and staff.
• Performance Reporting: Communicate progress, challenges, and opportunities to store leadership; provide actionable insights to improve store performance.
• Program Promotion: Actively promote credit and loyalty programs, ensuring associates are equipped to upsell and cross‑sell effectively.
• Loss Prevention: Participate in shrink reduction initiatives, monitoring for theft, and ensuring compliance with loss prevention policies.
• Continuous Improvement: Collaborate with management to refine processes, enhance customer experience, and drive operational efficiencies.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display principles.
• Exceptional communication and interpersonal skills, with the ability to engage customers and motivate associates.
• Proficiency in POS systems, cash handling, and basic accounting principles.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities in a fast‑paced environment.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s standards of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Knowledge of labor regulations and compliance requirements.
• Proven track record of coaching associates to achieve performance targets.
• Analytical mindset with the ability to interpret sales data and translate insights into action.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Organizational Acumen: Strong attention to detail and ability to manage multiple tasks simultaneously.
• Tech Savvy: Comfortable using POS systems, inventory management tools, and basic Microsoft Office applications.
• Adaptability: Thrive in a dynamic environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth begins with learning. As a Retail Customer Experience Coordinator, you will have access to a wealth of development resources, including:

• Structured onboarding programs that immerse you in brighthush’s culture and operational excellence.
• Leadership development workshops focused on coaching, conflict resolution, and strategic thinking.
• Cross‑functional training that exposes you to merchandising, inventory management, and marketing initiatives.
• Mentorship from senior leaders who are committed to your professional journey.
• Clear career pathways that can lead to Store Manager, District Manager, or regional leadership roles.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and high‑energy workplace. Our values of integrity, teamwork, and customer focus are woven into every interaction. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated collectively. We champion work‑life balance, offering flexible scheduling and a range of wellness initiatives.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base pay that reflects your expertise and contributions. In addition to your base salary, you will enjoy a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Employee referral bonuses and recognition programs.
• Additional perks such as childcare discounts, pet insurance, and legal assistance.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Closing Statement

At brighthush, we’re more than a retailer; we’re a community of passionate individuals dedicated to delivering exceptional value and unforgettable experiences. If you’re a customer‑obsessed leader who thrives in a fast‑paced environment and is eager to mentor a team of high‑performing associates, we want to hear from you. Join us and help shape the future of off‑price retail while advancing your career in a supportive, growth‑oriented setting.