Seasoned Part‑Time Customer Experience Coordinator – Champion Guest Delight, Drive Loyalty, Lead Store Excellence, and Foster Team Growth at brighthush

Welcome to brighthush – Where Every Visit Feels Like Home

At brighthush, we’re more than a retailer; we’re a global movement that reimagines the way people shop. With a presence in over 30 countries, we blend cutting‑edge design, unbeatable value, and a service philosophy that turns every visit into a memorable experience. Whether customers step into our flagship stores, browse our omnichannel platforms, or participate in community events, they encounter the same commitment to quality, innovation, and personalized care that defines brighthush.

Our culture is built on three pillars: innovation, collaboration, and a relentless focus on growth—both for our customers and our people. We empower teams to experiment, iterate, and deliver solutions that delight shoppers while driving business results. At brighthush, every employee is a brand ambassador, and every interaction is an opportunity to strengthen loyalty.

Why This Role is a Game‑Changer for Your Career

As a Part‑Time Customer Experience Coordinator, you will be the linchpin that connects our brand promise to everyday customer interactions. You’ll lead a dynamic team of Associates, ensuring that every guest feels welcomed, valued, and eager to return. This role blends leadership, frontline service, and operational excellence, all while offering the flexibility of a part‑time schedule that respects your personal commitments.

Why choose brighthush? Because we invest in our people, celebrate diversity, and reward innovation. You’ll work in a fast‑paced, high‑volume environment that challenges you to grow, learn, and make a tangible impact on customer satisfaction and revenue.

Key Responsibilities

• Champion Customer Delight: Lead by example, engaging with guests to understand their needs and ensuring a welcoming, efficient environment that reflects the brighthush promise.
• Team Leadership & Development: Mentor and coach front‑end Associates, fostering a culture of continuous improvement, high performance, and shared accountability.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store layout that supports smooth customer flow.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for loyalty and repeat business.
• Store Plan Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives and store KPIs.
• Communication & Feedback: Provide clear, constructive feedback and progress updates to both management and team members, fostering transparency and trust.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols, creating a secure environment for staff and shoppers alike.
• Loyalty Program Promotion: Drive enrollment in credit and loyalty programs, enhancing customer lifetime value and brand advocacy.
• Shrink Reduction: Participate in initiatives that reduce shrinkage and protect inventory integrity, contributing to profitability.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility, initiative, and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proficient in using POS systems and basic retail software.
• Flexible schedule, including nights and weekends, to support store operations.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in training and developing retail associates.
• Knowledge of customer loyalty program strategies and analytics.
• Proficiency in multiple languages to serve a diverse customer base.
• Demonstrated ability to lead cross‑functional projects.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering exceptional service and a genuine desire to help shoppers find what they need.
• Leadership Presence: Ability to inspire, motivate, and guide a team in a high‑energy environment.
• Analytical Thinking: Comfortable interpreting sales data, inventory reports, and customer feedback to drive decisions.
• Problem‑Solving: Quick to identify issues, propose solutions, and implement fixes that keep the store running smoothly.
• Technology Savvy: Comfortable with POS, inventory management, and customer relationship tools.
• Adaptability: Thrives in a fast‑changing retail landscape, juggling multiple priorities with ease.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with opportunity. As a Customer Experience Coordinator, you’ll gain exposure to:

• Leadership development programs that sharpen your coaching, conflict resolution, and strategic thinking skills.
• Cross‑functional projects that let you collaborate with merchandising, marketing, and e‑commerce teams.
• Mentorship from senior leaders who share their insights and help you chart a clear career path.
• Access to internal training resources, including workshops on customer psychology, sales techniques, and data analytics.
• Potential to transition into full‑time roles such as Store Manager, Operations Manager, or Customer Experience Lead.

Work Environment & Company Culture

brighthush is known for its vibrant, inclusive culture. We celebrate individuality, encourage creative thinking, and reward bold ideas. Our stores are more than retail spaces—they are community hubs where employees feel valued, supported, and empowered to make a difference.

Key cultural highlights include:

• Open communication channels that allow every voice to be heard.
• Regular team‑building events, from themed store days to community service projects.
• Recognition programs that celebrate achievements, milestones, and customer success stories.
• Commitment to sustainability, with initiatives that reduce waste, promote recycling, and support local suppliers.

Compensation, Perks, and Benefits

While specific numbers vary by location, brighthush offers a competitive part‑time wage that reflects your experience and contributions. In addition to base pay, you’ll enjoy:

• Flexible scheduling that accommodates your personal commitments.
• Employee discounts on all brighthush products, both in‑store and online.
• Access to the brighthush loyalty program, providing exclusive perks and early access to new collections.
• Health and wellness resources, including mental health support and fitness incentives.
• Opportunities for paid training and professional development.
• Potential for performance‑based bonuses tied to store metrics and customer satisfaction scores.

How to Apply

Ready to elevate guest satisfaction and drive loyalty at brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and customer delight.