Senior Danish Customer Support Specialist – Remote, Full‑Time, Global Customer Success & Service Excellence – brighthush

About brighthush

brighthush is not just a customer support provider; we are a global ecosystem that transforms ordinary interactions into memorable moments of delight. With a footprint that spans over 30 countries, we empower brands to deliver seamless, personalized support across every touchpoint. Our culture is built on three pillars: relentless innovation, collaborative teamwork, and a commitment to continuous learning. At brighthush, we believe that every customer conversation is an opportunity to strengthen loyalty, drive growth, and create lasting value for both our partners and their audiences.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you’re stepping into a world where your voice matters, your ideas shape processes, and your career trajectory is limitless. We champion a remote‑first, inclusive, and flexible work environment that lets you thrive from anywhere in the Baltics while staying connected to a world‑class team. Our people enjoy:

• Unlimited learning opportunities through a curated library of e‑learning courses, certifications, and industry conferences.
• A culture of transparency where every team member has access to company metrics, product roadmaps, and strategic goals.
• Regular virtual social events, hackathons, and quarterly all‑hands meetings that foster community and collaboration.
• A commitment to mental health and well‑being, with access to counseling services, wellness programs, and a generous paid time off policy.
• Recognition programs that celebrate both individual and team achievements.

Position Overview

We are seeking a motivated, customer‑centric Danish‑speaking Support Agent to join our international support squad. This full‑time, permanent role is fully remote, ideal for professionals based in Estonia, Latvia, or Lithuania, who are eager to help Danish‑speaking customers navigate our products and services with confidence and care. As a key member of the support team, you will be the first line of contact for our Danish‑speaking community, ensuring that every interaction reflects brighthush’s high standards of professionalism, empathy, and problem‑solving excellence.

Key Responsibilities

• Deliver outstanding customer service across multiple channels—live chat, email, and phone—ensuring every interaction reflects brighthush’s high standards of professionalism and empathy.
• Act as the first line of support for Danish‑speaking customers, addressing inquiries, troubleshooting issues, and providing product guidance.
• Accurately document all customer interactions in our CRM, ensuring data integrity and facilitating seamless hand‑offs to other teams.
• Collaborate closely with cross‑functional partners (Product, Engineering, Billing, and Quality Assurance) to resolve complex issues and improve service workflows.
• Maintain a positive, solution‑oriented attitude, turning challenging situations into opportunities for customer delight.
• Participate in continuous training sessions, knowledge‑sharing workshops, and performance reviews to refine skills and stay updated on product enhancements.
• Contribute to the creation and refinement of support documentation, FAQs, and knowledge base articles in Danish.
• Monitor and analyze customer feedback to identify trends, propose improvements, and help shape future product features.
• Adhere to SLA targets and quality metrics, ensuring that every ticket is resolved efficiently and accurately.
• Act as an ambassador for brighthush culture, embodying our values of inclusion, curiosity, and excellence in every customer interaction.

Essential Qualifications

• Native or fluent Danish speaker (C2 level) with excellent written and verbal communication skills.
• Proficient in English (B1 level or higher) to collaborate with international teammates and access training materials.
• Residing in the Baltics (Estonia, Latvia, or Lithuania) or willing to relocate at your own expense.
• Strong interpersonal and problem‑solving abilities, with a genuine passion for helping people.
• Basic computer literacy and comfort with remote work tools (brighthush, brighthush, brighthush).
• Previous customer support experience is a plus but not required—brighthush provides comprehensive onboarding and mentorship.

Preferred Qualifications

• Experience in a SaaS or tech‑centric support environment.
• Knowledge of customer support best practices, such as ticket prioritization and SLA adherence.
• Familiarity with CRM platforms (e.g., brighthush) and data analytics tools.
• Multilingual capabilities beyond Danish and English.
• Demonstrated ability to thrive in a fast‑paced, remote team setting.

Core Skills & Competencies

• Communication Excellence – Clear, concise, and empathetic communication across all channels.
• Technical Aptitude – Quick learner who can navigate software, troubleshoot, and document solutions efficiently.
• Customer‑First Mindset – A genuine desire to understand and solve customer pain points.
• Collaboration & Teamwork – Ability to work seamlessly with global teammates and stakeholders.
• Adaptability & Resilience – Comfortable handling high‑volume periods and evolving product updates.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Analytical Thinking – Ability to interpret data, spot trends, and recommend actionable improvements.
• Continuous Learning – Eagerness to acquire new skills and stay ahead of industry trends.

Career Growth & Development

At brighthush, your professional journey is as dynamic as the industry itself. We offer:

• Structured mentorship programs pairing you with seasoned support leaders.
• Access to a library of e‑learning courses, certifications, and industry conferences.
• Clear career pathways—from Support Specialist to Team Lead, and beyond into Product or Operations roles.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to contribute to product roadmaps and process improvements.
• Annual hackathons and innovation challenges that allow you to experiment with new ideas.
• Leadership development programs for high‑potential team members.

Work Environment & Culture

brighthush thrives on a culture of inclusion, transparency, and continuous improvement. Our remote teams enjoy:

• Flexible working hours that respect local time zones and personal commitments.
• Monthly virtual coffee chats and quarterly all‑hands meetings to foster community.
• Annual virtual retreats and optional in‑person meet‑ups for team bonding.
• Open channels for feedback, innovation, and recognition.
• A commitment to mental health and well‑being, with access to counseling services and wellness programs.
• Cross‑functional collaboration that encourages knowledge sharing and skill development.
• A supportive environment where every voice is heard and valued.

Compensation, Perks & Benefits

While the base salary starts at a competitive minimum of 2,000 €/month (gross), brighthush offers a holistic benefits package designed to support your life and career:

• Performance‑based bonuses and incentive programs.
• Health insurance coverage for you and your immediate family.
• Paid time off (vacation, sick leave, and personal days) with a generous accrual rate.
• Annual professional development stipend.
• Access to a company‑wide wellness app and gym memberships.
• Equity options for long‑term employees.
• Fully reimbursed home‑office setup and ergonomic equipment.
• Flexible remote work policy with optional on‑site hubs in the Baltics.
• Employee referral program with attractive rewards.

How to Apply

Ready to bring your passion for customer service to a global stage? Submit your CV in English and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how you can help us elevate the customer experience for our Danish‑speaking community.

Apply now and join brighthush’s mission to create brighter, more connected customer journeys worldwide.

Apply to brighthush Today

Frequently Asked Questions

• What is the expected working schedule? We operate on a flexible schedule that aligns with local time zones, ensuring coverage across all support hours.
• Do I need to be in a specific location? We welcome candidates from Estonia, Latvia, and Lithuania. If you are located elsewhere, we may consider relocation support at your own expense.
• What tools will I use? You will work with our proprietary CRM, communication platforms, and knowledge base systems—all accessible from your home office.
• How do I grow within the company? We provide clear career pathways, mentorship, and continuous learning resources to help you advance from Support Specialist to Team Lead or cross‑functional roles.