Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Full Time, Benefits Included

About brighthush

brighthush is a global leader in the off‑price retail sector, recognized for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 25 countries and a portfolio of iconic brands, we empower shoppers to find style and savings in every aisle. Our culture is built on innovation, integrity, and a relentless focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic work environment where every team member can grow, learn, and make a lasting impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. We invest in our associates through comprehensive training, mentorship, and a clear career progression path. Whether you’re just starting your retail journey or looking to elevate your leadership skills, brighthush provides the tools, resources, and support you need to thrive.

Key Benefits

• Competitive hourly wage: $16.00 – $16.50 per hour, commensurate with experience
• Full benefits package for eligible associates: medical, dental, vision, HSA, FSA, life insurance, disability coverage, and more
• 401(k) with company match and employee contributions
• Paid time off: holidays, vacation, sick leave, and paid parental leave
• Employee discounts on merchandise, cell phone plans, and auto/home insurance
• Wellness programs: Employee Assistance Program (EAP), smoking cessation, and mental health resources
• Professional development: on‑the‑job training, leadership workshops, and tuition assistance for relevant courses
• Inclusive workplace: brighthush is committed to diversity, equity, and inclusion, and provides reasonable accommodations for qualified individuals with disabilities

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the frontline ambassador for our brand. You’ll lead a team of associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your role blends operational excellence with a passion for customer service, driving loyalty programs, and fostering a safe, organized, and welcoming store environment.

Key Responsibilities

• Customer Experience Leadership: Lead by example, engaging with customers, greeting them warmly, and ensuring every interaction reflects brighthush’s commitment to quality and service.
• Team Management: Oversee a front‑end team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak times.
• Training & Mentorship: Develop and deliver training sessions on front‑end principles, customer personalization, and loyalty program promotion. Mentor new hires and provide ongoing coaching.
• Operational Excellence: Maintain a clean, organized, and visually appealing store front. Ensure associates execute tasks in line with the store plan and prioritize as needed.
• Problem Resolution: Address customer concerns promptly, turning potential issues into positive experiences. Escalate complex matters to management when necessary.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Promote a culture of honesty, integrity, and confidentiality.
• Performance Metrics: Track and report on key performance indicators such as sales, customer satisfaction scores, and loyalty program enrollment.
• Collaboration: Partner with store management to identify training needs, improve processes, and support shrink reduction initiatives.
• Additional Duties: Perform any other responsibilities assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual merchandising standards.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Demonstrated ability to multitask and adapt quickly to changing priorities.
• Proficiency in POS systems and basic computer literacy.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Team player mindset with a collaborative approach to problem solving.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Background in training and developing retail associates.
• Knowledge of safety and compliance standards in a retail environment.
• Data‑driven mindset: ability to analyze sales reports and customer feedback to drive improvements.

Core Competencies & Skills

• Leadership & Coaching
• Customer Service Excellence
• Operational Management
• Problem Solving & Decision Making
• Communication & Interpersonal Skills
• Time Management & Prioritization
• Adaptability & Resilience
• Team Collaboration

Career Growth & Development

At brighthush, your career trajectory is limited only by your ambition. Starting as a Retail Customer Experience Coordinator, you can progress to roles such as Store Manager, District Manager, or even regional leadership positions. We provide:

• Structured mentorship programs pairing you with senior leaders.
• Access to internal job boards and cross‑departmental opportunities.
• Leadership development courses and certifications.
• Performance‑based promotions and salary increases.

Work Environment & Culture

Our stores are more than just retail spaces—they are community hubs where customers feel valued and associates feel empowered. At brighthush, you’ll experience:

• A collaborative, inclusive culture that celebrates diversity.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Regular team events, town halls, and community outreach initiatives.
• A focus on work‑life balance, with flexible scheduling and supportive policies.

Compensation & Perks

In addition to a competitive hourly wage, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance (for eligible associates).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phone plans, and insurance.
• Wellness programs: EAP, mental health resources, and smoking cessation support.
• Professional development opportunities and tuition assistance.
• Additional perks such as pet insurance, legal assistance, and a scholarship program.

Location

brighthush Store 0077 – Traverse City, MI (USA)

How to Apply

Ready to elevate your retail career and make a difference in customers’ lives? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities and consider all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Ready to Join Us?

If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced retail environment, and are eager to grow your leadership skills, brighthush invites you to apply for the Retail Customer Experience Coordinator role. Bring your energy, creativity, and dedication to a company that values your contributions and rewards your success.