Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a portfolio that spans flagship stores, e‑commerce platforms, and a robust distribution network, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush is committed to creating an inclusive workplace where every team member can thrive, grow, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, fast‑moving environment where every day presents new opportunities to learn, lead, and shape the future of retail. Whether you’re working in one of our bustling retail stores, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find:

• Clear career pathways with mentorship and leadership development programs.
• Access to cutting‑edge technology and data‑driven insights that transform the customer experience.
• A culture that celebrates creativity, teamwork, and a relentless focus on customer delight.
• Competitive compensation, comprehensive benefits, and a suite of employee perks designed to support your well‑being.

Role Overview

As a Retail Customer Experience Coordinator, you will be the heartbeat of the front‑end team, ensuring that every shopper leaves brighthush feeling valued, informed, and eager to return. You’ll lead by example, coaching associates, managing daily operations, and championing loyalty programs that drive repeat business.

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic group of associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage. Mentor new hires and seasoned team members on front‑end best practices, customer engagement, and brand values.
• Customer Experience Excellence: Deliver prompt, courteous service that reflects brighthush’s commitment to honesty, integrity, and confidentiality. Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and satisfaction.
• Store Operations & Merchandising: Maintain a clean, organized, and visually appealing store environment. Collaborate with merchandising teams to execute planograms, promote seasonal displays, and drive sales through effective product placement.
• Loyalty & Credit Program Promotion: Actively promote brighthush’s loyalty programs, credit offerings, and special promotions. Educate customers on benefits, ensuring they understand how to maximize value.
• Performance Management: Track associate performance, provide constructive feedback, and recognize achievements. Partner with store management to identify training needs and implement improvement plans.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Conduct regular safety briefings and ensure a secure environment for both staff and shoppers.
• Shrink & Loss Prevention: Support store shrink reduction initiatives by monitoring inventory, reporting discrepancies, and fostering a culture of accountability.
• Communication & Collaboration: Serve as the primary liaison between front‑end staff and upper management. Provide accurate, timely updates on priorities, challenges, and successes.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices that enhance operational efficiency and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display principles.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills; ability to adapt tone to diverse audiences.
• Proactive problem‑solving mindset; able to respond effectively to changes in direction or unexpected situations.
• Team‑player attitude with a collaborative approach to achieving shared goals.
• Commitment to fostering an inclusive, respectful workplace culture.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register assignments.
• Background in loyalty program management or credit sales.
• Knowledge of safety and loss prevention protocols.
• Proficiency with retail analytics tools and data‑driven decision making.
• Leadership training or certification in customer service excellence.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable experiences.
• Strong organizational and time‑management abilities.
• Leadership presence and the ability to inspire and motivate a diverse team.
• Analytical thinking and data‑driven decision making.
• Adaptability and resilience in a dynamic retail environment.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework:

• Structured leadership training programs that cover everything from people management to operational excellence.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑functional projects that expose you to merchandising, supply chain, and e‑commerce initiatives.
• Clear promotion pathways from front‑end coordinator to store manager, district manager, and beyond.
• Access to internal job boards and relocation assistance for career advancement.

Work Environment & Company Culture

brighthush thrives on a culture that values:

• Innovation: Encouraging creative solutions that enhance the customer journey.
• Collaboration: Fostering teamwork across departments to achieve shared objectives.
• Inclusivity: Celebrating diverse perspectives and ensuring every voice is heard.
• Employee Well‑Being: Providing resources for physical, mental, and financial health.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your total compensation package at brighthush includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount program – enjoy savings on brighthush merchandise.
• Health, dental, and vision insurance options (eligible after meeting service requirements).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning services.
• Short‑ and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your retail career and make a tangible impact on the customer experience? Submit your application through the link below and join the brighthush family, where your contributions are valued, and your growth is our priority.

Apply to this position now

brighthush is an Equal Opportunity Employer

brighthush welcomes applicants from all backgrounds and is committed to fostering an inclusive workplace. We consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities.

We look forward to discovering how your passion for customer service and leadership can help shape the future of retail at brighthush.