Full Time Customer Experience Coordinator – Front‑of‑Store Leadership & Customer Engagement Specialist at brighthush
Welcome to brighthush – Where Every Customer Interaction Matters
At brighthush, we’re not just a retailer; we’re a community of passionate individuals who believe that every customer deserves a memorable experience. As the world’s leading off‑price retailer, brighthush operates a diverse portfolio of brands, including brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx. Whether you’re stepping into one of our flagship stores, working behind the scenes in a distribution center, or supporting our online platform, you’ll find a culture that values curiosity, collaboration, and continuous growth.
Why brighthush?
- Innovation & Impact: Join a Fortune 100 company that’s redefining the retail experience through data‑driven merchandising and customer‑centric strategies.
- Career Growth: From entry‑level roles to senior leadership, brighthush offers a clear path for advancement, backed by robust training programs and mentorship.
- Inclusive Culture: We celebrate diversity, foster belonging, and empower every team member to bring their authentic self to work.
- Competitive Compensation & Benefits: Enjoy a comprehensive package that rewards your hard work and supports your well‑being.
Position Overview
As a Full Time Customer Experience Coordinator at brighthush’s Garden City, Kansas store, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of associates, ensuring that every customer interaction is prompt, courteous, and infused with the brighthush spirit. Your role blends leadership, customer service excellence, and operational oversight to create a seamless shopping experience that keeps customers coming back.
Key Responsibilities
- Lead and inspire a team of front‑end associates, fostering a culture of high performance, accountability, and continuous improvement.
- Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
- Promote and manage loyalty programs, ensuring associates are equipped to upsell and cross‑sell effectively.
- Assign registers, coordinate POS coverage, and schedule breaks to maintain optimal staffing levels.
- Address customer concerns and resolve issues promptly, turning potential complaints into positive outcomes.
- Coach associates on personalized customer engagement techniques, reinforcing brand values and service excellence.
- Collaborate with store management to identify training needs, develop coaching plans, and track associate performance.
- Ensure compliance with all labor laws, company policies, and safety regulations.
- Support shrink reduction initiatives by monitoring inventory, reporting discrepancies, and implementing loss‑prevention strategies.
- Champion safety awareness, conduct regular safety briefings, and maintain a safe environment for customers and staff.
- Participate in store meetings, share insights, and contribute to continuous improvement projects.
- Perform additional duties as assigned to support store objectives and operational excellence.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display standards.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to multitask and adapt quickly to changing priorities and unexpected situations.
- Proven team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional teams.
- Demonstrated ability to train, mentor, and develop associates to reach their full potential.
- Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
Preferred Qualifications
- Experience in a fast‑paced retail environment with a focus on customer experience.
- Knowledge of POS systems and retail analytics tools.
- Leadership training or certification in retail management.
- Background in loss prevention or safety compliance.
- Fluency in multiple languages to serve a diverse customer base.
Skills & Competencies
- Customer‑centric mindset with a passion for delivering exceptional service.
- Strong problem‑solving skills and a proactive approach to challenges.
- Effective coaching and feedback delivery to foster associate growth.
- Data‑driven decision making, using sales metrics and customer feedback to guide actions.
- Resilience under pressure, maintaining composure during peak periods.
- Commitment to brighthush’s core values: honesty, integrity, and confidentiality.
Career Growth & Learning Opportunities
At brighthush, we believe that learning never stops. As a Customer Experience Coordinator, you’ll have access to a wealth of development resources, including:
- Leadership Development Programs that prepare you for store manager and district manager roles.
- Mentorship from seasoned retail leaders who share insights and best practices.
- Cross‑functional training in merchandising, inventory management, and digital commerce.
- Access to online learning platforms and tuition reimbursement for relevant courses.
- Opportunities to lead special projects, such as store redesigns or community outreach initiatives.
Work Environment & Company Culture
brighthush’s culture is built on the pillars of collaboration, innovation, and respect. We celebrate individuality and encourage every team member to bring their unique perspective to the table. Our open‑door policy ensures that ideas flow freely, and your voice will be heard at every level of the organization. Whether you’re working in the bustling front‑end or supporting the back‑office, you’ll find a supportive network that values teamwork and personal growth.
Compensation, Perks, and Benefits
We offer a competitive base pay range of $13.75 to $14.25 per hour, with actual starting pay determined by your skills, qualifications, and experience. In addition to your hourly wage, you’ll enjoy a comprehensive benefits package that includes:
- Health & Wellness: Medical, dental, and vision coverage; health savings account (HSA); flexible spending account (FSA); and employee assistance program (EAP).
- Financial Security: 401(k) plan with company contributions and matching for eligible employees.
- Paid Time Off: Paid holidays, vacation, and sick leave, along with paid parental leave.
- Insurance & Protection: Life insurance, short‑term and long‑term disability coverage, and auto/home insurance discounts.
- Employee Discounts: Exclusive discounts on brighthush merchandise, cell phone plans, and childcare services.
- Professional Development: Tuition reimbursement, leadership training, and access to industry conferences.
- Community & Recognition: Referral bonuses, scholarship programs, and adoption assistance.
Equal Opportunity & Inclusion
brighthush is committed to fostering an inclusive workplace that reflects the diversity of our customers and communities. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered on a case‑by‑case basis.
Location & Schedule
This full‑time position is based at brighthush’s Garden City, Kansas store (Store #1395). The role requires a flexible schedule, including nights, weekends, and holidays, to support the store’s operational needs and customer traffic patterns.
Ready to Make an Impact?
If you’re passionate about delivering outstanding customer experiences, thrive in a fast‑paced environment, and are eager to grow your career with a Fortune 100 leader, we want to hear from you. Join brighthush and help us create memorable moments for every shopper who walks through our doors.