Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush
About brighthush
Welcome to brighthush, a global leader in the off‑price retail sector, celebrated for our commitment to delivering exceptional value and an unforgettable shopping experience. With a presence in more than 20 countries and a portfolio that includes iconic brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush is synonymous with quality, affordability, and innovation. We pride ourselves on fostering a culture of inclusivity, continuous learning, and customer‑centricity, where every team member is empowered to make a difference.
Why Join brighthush?
At brighthush, your career is not just a job—it's a journey of growth, creativity, and impact. We offer:
- Competitive hourly wages ($15.00–$15.50) that reflect your experience and dedication.
- A comprehensive benefits package that includes health, dental, vision, 401(k) with company match, paid parental leave, and more.
- Employee discounts on merchandise, childcare, cell phone plans, and pet insurance.
- Opportunities for professional development through on‑the‑job training, mentorship, and leadership programs.
- A vibrant, inclusive workplace that celebrates diversity and encourages collaboration.
Position Overview
As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer interaction is seamless, friendly, and memorable. Your role will blend people management, operational excellence, and strategic promotion of loyalty programs to drive both customer satisfaction and sales growth.
Key Responsibilities
- Lead, coach, and inspire a team of front‑end Associates, fostering a culture of high performance and customer focus.
- Oversee daily store operations, including register assignments, POS coverage, and break scheduling, ensuring optimal staffing levels.
- Deliver exceptional customer service by modeling best practices, resolving issues promptly, and maintaining a clean, organized store environment.
- Promote and educate customers on brighthush loyalty programs, credit options, and promotional offers to enhance repeat business.
- Collaborate with store management to set priorities, communicate expectations, and provide progress updates.
- Identify training needs, develop coaching plans, and conduct regular performance reviews to elevate Associate skills.
- Ensure compliance with all labor laws, company policies, and safety protocols, maintaining a secure environment for staff and shoppers.
- Support shrink reduction initiatives by monitoring inventory accuracy and reporting discrepancies.
- Participate in continuous improvement projects, sharing insights and best practices to elevate store performance.
- Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual display standards.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to multitask in a fast‑paced environment, adapting quickly to changing priorities.
- Proven track record of coaching and developing team members.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
Preferred Qualifications
- Experience with POS systems and cash handling procedures.
- Knowledge of safety and security protocols in a retail setting.
- Prior exposure to loyalty program management and promotion.
- Demonstrated ability to analyze sales data and implement actionable improvements.
- Leadership experience in a high‑volume retail environment.
Skills & Competencies
- Customer‑centric mindset with a passion for creating memorable shopping experiences.
- Strong interpersonal skills, capable of building rapport with diverse customers and team members.
- Problem‑solving aptitude, able to address customer concerns and operational challenges swiftly.
- Data‑driven decision making, using sales metrics to guide coaching and store strategies.
- Adaptability, thriving in dynamic, fast‑moving retail environments.
- Team‑player attitude, collaborating effectively with peers and management.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will:
- Gain hands‑on experience in store operations, leadership, and customer engagement.
- Access internal training modules covering merchandising, inventory management, and leadership fundamentals.
- Participate in mentorship programs that pair you with senior leaders across the organization.
- Be considered for advancement to roles such as Store Manager, District Manager, or Corporate Program Manager.
- Benefit from a clear career ladder, with transparent performance metrics and promotion criteria.
Work Environment & Company Culture
brighthush’s culture is built on three pillars: Integrity, Innovation, and Inclusion. We celebrate diversity, encourage open dialogue, and reward creativity. Our employees enjoy:
- Collaborative teams that value each voice.
- Regular team‑building events and community service initiatives.
- A supportive management structure that listens and responds to employee feedback.
- Flexible work arrangements and a focus on work‑life balance.
Compensation & Benefits
Starting hourly rate: $15.00–$15.50, based on experience and qualifications.
Benefits include:
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid parental leave, holidays, vacation, and sick days.
- Employee discounts on merchandise, childcare, cell phone plans, and pet insurance.
- Employee Assistance Program (EAP) and wellness resources.
- Opportunities for tuition reimbursement and professional development.
Our Commitment to Diversity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities and welcome applicants from all backgrounds.
Ready to Make an Impact?
If you are a motivated, customer‑focused leader eager to shape the future of retail, we want to hear from you. Join brighthush and become part of a team that values innovation, integrity, and the joy of helping customers find their next favorite item.