Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that champions diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse. Whether you’re stepping into one of our flagship stores, working behind the scenes in our distribution centers, or collaborating with our global headquarters, you’ll find a workplace that values your growth, encourages curiosity, and rewards excellence.

Why brighthush?

At brighthush, we believe that every customer interaction is an opportunity to create lasting memories. Our stores are more than retail spaces; they’re community hubs where shoppers discover style, value, and a sense of belonging. As a Retail Customer Experience Coordinator, you’ll be at the heart of this mission, shaping the day‑to‑day experience that keeps shoppers coming back.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Maintain Store Standards: Keep the store clean, organized, and visually appealing, aligning with the brand’s merchandising guidelines.
• Train & Mentor: Develop Associates through coaching on front‑end principles, customer personalization, and loyalty program benefits.
• Schedule & POS Management: Assign registers, support POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Resolve Customer Issues: Address concerns swiftly, turning challenges into positive outcomes that reinforce customer loyalty.
• Operational Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities as needed.
• Communicate Effectively: Provide clear updates to management and Associates, fostering transparency and teamwork.
• Feedback & Recognition: Offer constructive feedback and celebrate successes, building a culture of continuous improvement.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols, creating a secure environment for staff and shoppers.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage.
• Loss Prevention: Participate in shrink reduction initiatives, safeguarding inventory and profitability.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong grasp of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience training and developing Associates, fostering a culture of growth.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment, preferably within an off‑price or discount model.
• Knowledge of POS systems and loyalty program technology.
• Background in loss prevention or safety compliance.
• Demonstrated success in driving customer satisfaction metrics.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire and guide a diverse team.
• Analytical Thinking: Use data to inform decisions and improve performance.
• Problem‑Solving: Resolve issues efficiently while maintaining composure.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment.
• Technology Savvy: Comfortable with POS, inventory, and customer‑relationship systems.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs that prepare you for higher management roles.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
• Mentorship from seasoned leaders who share insights and guidance.
• Internal mobility pathways that allow you to explore roles in operations, merchandising, or corporate functions.
• Continuous learning resources, including workshops, webinars, and e‑learning modules.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Respect, Innovation, and Community. We celebrate individuality, encourage creative problem‑solving, and support each other’s success. Our teams collaborate across departments, share best practices, and celebrate milestones together. Whether you’re on the sales floor or in the back office, you’ll experience a supportive, inclusive environment that values your contributions.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.00 to $14.50, with potential for overtime and performance bonuses. In addition to a robust benefits package, you’ll enjoy:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives, including smoking cessation and mental health resources.
• Pet insurance and legal insurance options.
• Childcare and cell phone discounts.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts.
• Referral bonuses for bringing talented friends into the team.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.

Apply To This Job

Location

8079a Kingston Pike, USA – brighthush Store 0249, Knoxville, TN

Join brighthush Today

At brighthush, we believe that great customer experiences start with great people. If you’re passionate about retail, eager to lead, and committed to delivering excellence, we want to hear from you. Apply now and become part of a brand that’s redefining the off‑price retail experience for millions of shoppers worldwide.