Dynamic Retail Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, brighthush combines a passion for fashion, home décor, and lifestyle products with a commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, fast‑moving environment where every day presents new opportunities for personal and professional development. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find a supportive community that values your ideas, rewards your hard work, and encourages you to reach new heights.

Key Responsibilities

• Lead the Front‑Line Team: Oversee a group of Associates at the front of the store, ensuring prompt, courteous customer service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to a positive experience and setting a high standard for the team.
• Maintain Store Excellence: Keep the store clean, organized, and visually appealing, ensuring that merchandise is displayed according to planograms and brand guidelines.
• Training & Development: Design and deliver training sessions on front‑end principles, customer personalization, and loyalty program benefits; mentor Associates to build confidence and skill.
• Operational Management: Assign registers, coordinate POS coverage, schedule breaks, and manage staffing levels to meet daily sales targets.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into opportunities for loyalty and repeat business.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols; promote a culture of honesty, integrity, and confidentiality.
• Performance & Feedback: Communicate progress, provide constructive feedback, and recognize achievements; collaborate with management on performance metrics and improvement plans.
• Shrink & Loss Prevention: Participate in shrink reduction initiatives and support loss prevention strategies to protect inventory and profitability.
• Other Duties: Perform additional responsibilities as assigned, contributing to the overall success of the store.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a knack for building rapport with both customers and team members.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Team‑player mindset, capable of collaborating effectively with peers and supervisors.
• Experience in training or coaching Associates is highly desirable.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and cash handling procedures.
• Background in loss prevention or shrink reduction initiatives.
• Prior experience in a high‑volume retail environment.
• Demonstrated ability to analyze sales data and adjust staffing or merchandising strategies accordingly.

Key Skills & Competencies

• Leadership & Team Development
• Customer Relationship Management
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Conflict Resolution
• Data‑Driven Insight & Reporting
• Adaptability & Resilience
• Technology Proficiency (POS, Microsoft Office, Retail Management Systems)

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Retail Customer Experience Coordinator, you’ll have the chance to progress into roles such as Store Manager, District Manager, or even corporate positions in merchandising, operations, or human resources. We invest heavily in continuous learning through:

• Structured onboarding and mentorship programs.
• Regular training workshops on leadership, customer service, and industry trends.
• Access to an internal learning portal featuring courses on retail analytics, inventory management, and digital tools.
• Opportunities to attend industry conferences and networking events.
• Clear performance metrics that align with promotion criteria.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and empowerment. Our employees enjoy:

• A collaborative team environment where ideas are welcomed and celebrated.
• Open communication channels with leadership and a transparent decision‑making process.
• Regular team‑building activities, community service projects, and employee recognition events.
• A focus on work‑life balance, with flexible scheduling options and supportive policies.
• A commitment to sustainability and responsible retail practices.

Compensation & Benefits

We offer a competitive starting pay range of $15.00 to $15.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that may include:

• 401(k) retirement plan with company match.
• Health, dental, and vision insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life insurance and disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phone plans, and pet care.
• Employee assistance programs (EAP) and wellness resources.
• Scholarship and tuition reimbursement programs.
• Auto and home insurance discounts.
• Adoption assistance and other family‑friendly benefits.

All benefits are subject to eligibility criteria and may vary by location. For more detailed information, please contact your brighthush representative.

Location & Schedule

Position: Retail Customer Experience Coordinator Location: brighthush Store 1441 Kentwood, MI Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your retail career and join a team that values innovation, service, and growth? Click the link below to submit your application and become part of the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.