Dynamic Retail Customer Experience Coordinator – Store Operations & Loyalty Program Champion – Elevating Shopper Journeys at brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, redefining how consumers discover, experience, and purchase premium merchandise at unbeatable prices. With a footprint that spans more than 30 countries, brighthush has cultivated a reputation for delivering curated selections of designer, brand‑name, and high‑quality products while maintaining a relentless focus on customer delight. Our stores are more than retail spaces; they are vibrant communities where shoppers feel valued, informed, and inspired. At brighthush, we believe that every team member has the power to shape the future of retail, and we invest heavily in professional growth, diversity, and inclusion.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a dynamic, fast‑paced environment that rewards creativity and initiative. We offer:

• Opportunities for Advancement: From entry‑level roles to leadership positions across the organization, your career trajectory is limited only by your ambition.
• Comprehensive Training Programs: Learn everything from customer service excellence to advanced POS operations, loss prevention, and data analytics.
• A Culture of Recognition: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Competitive Compensation: Your salary reflects your experience, contributions, and the value you bring to the team.
• Robust Benefits Package: Health, dental, vision, retirement plans, paid time off, and wellness initiatives support your well‑being and future.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the linchpin between our front‑line associates and our customers. Your primary mission is to elevate every shopper’s experience by ensuring that the store operates smoothly, associates are empowered, and loyalty programs are promoted effectively. You will lead by example, fostering a culture of honesty, integrity, and customer‑centricity while maintaining a clean, organized, and safe retail environment.

Key Responsibilities

• Customer Experience Leadership: Drive a culture of exceptional service by engaging with customers, addressing concerns promptly, and ensuring that every interaction reflects brighthush’s brand values.
• Associate Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training modules on front‑end principles, product knowledge, and loyalty program promotion. Mentor associates to build confidence and skill.
• Operational Excellence: Ensure that all tasks align with the store plan, prioritize activities, and maintain a clean, organized, and safe store environment.
• Performance Communication: Provide clear, constructive feedback to associates and management, and keep all stakeholders informed about progress and priorities.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols. Promote a safe environment for both customers and staff.
• Shrink & Loss Prevention: Participate in shrink reduction initiatives and collaborate with the loss prevention team to safeguard merchandise.
• Loyalty Program Promotion: Actively promote credit and loyalty programs, ensuring associates understand the benefits and can effectively communicate them to customers.
• Continuous Improvement: Identify opportunities for process enhancements, and work with senior leadership to implement best practices.
• Other Duties: Perform additional tasks as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and how they impact customer perception.
• Demonstrated ability to multi‑task in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a proven track record of building rapport with diverse teams.
• Adaptability to respond to changes in direction or unexpected situations with composure.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and coaching associates, with a passion for developing talent.

Preferred Qualifications

• Experience with POS systems and a strong grasp of sales analytics.
• Background in customer loyalty program management or similar initiatives.
• Knowledge of labor law compliance and safety regulations in a retail setting.
• Proficiency in Microsoft Office Suite and retail management software.
• Previous exposure to store shrink reduction programs.

Core Skills & Competencies

• Leadership & Influence: Ability to inspire and guide associates toward shared goals.
• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Problem‑Solving: Quick to identify issues and implement effective solutions.
• Data‑Driven Decision Making: Comfortable analyzing sales data to inform strategy.
• Time Management: Prioritize tasks and manage multiple responsibilities efficiently.
• Integrity & Ethics: Uphold honesty, confidentiality, and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Retail Customer Experience Coordinator, you will have the chance to:

• Progress to Store Manager or Assistant Store Manager positions within the same location or across the network.
• Transition into Corporate Operations roles, such as Store Operations Analyst or Retail Strategy Consultant.
• Participate in Leadership Development Programs that provide mentorship, cross‑functional exposure, and advanced training.
• Attend Industry Conferences and workshops to stay ahead of retail trends.
• Earn certifications in Retail Management, Customer Experience, or Loss Prevention.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they are vibrant communities where customers and employees alike feel valued. You’ll find:

• Inclusive teamwork: Celebrating diverse perspectives and fostering collaboration.
• Open communication: Channels that encourage feedback and continuous improvement.
• Employee recognition programs: Highlighting achievements and milestones.
• Flexible scheduling: Options to accommodate life outside of work.
• Health & Wellness initiatives: On‑site fitness classes, mental health resources, and wellness challenges.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive base salary, you will enjoy:

• Employee Discount: On all brighthush merchandise.
• Health, Dental, and Vision Insurance: Options to suit your needs.
• 401(k) Retirement Plan: Company match after eligibility criteria are met.
• Paid Time Off: Vacation, sick leave, and holidays.
• Paid Parental Leave: Family‑friendly policies.
• Professional Development Budget: Courses, certifications, and conferences.
• Employee Assistance Program (EAP): Mental health support.
• Wellness Incentives: Gym memberships and wellness challenges.
• Referral Bonuses: For bringing talented friends and family into the brighthush family.
• Additional Perks: Childcare discounts, pet insurance, and legal assistance.

Location & Schedule

Address: 4863 Fort Campbell Blvd, Hopkinsville, KY Store: brighthush Store 1496 Schedule: Flexible, including nights and weekends to support store operations.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the button below to submit your application and join a team that values innovation, integrity, and impact.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Join brighthush Today

As a Retail Customer Experience Coordinator, you will be at the forefront of shaping unforgettable shopping moments for our customers. Your leadership will directly influence store performance, associate satisfaction, and brand loyalty. If you are passionate about retail, thrive in a collaborative environment, and are ready to take the next step in your career, we invite you to apply and become part of the brighthush story.