Seasoned Part‑Time Front‑End Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium fashion, home décor, and lifestyle products at prices that delight shoppers worldwide. With a global footprint that spans flagship stores, distribution centers, and a robust e‑commerce platform, brighthush is driven by a single, unifying mission: to make high‑quality goods accessible to everyone while fostering a culture of innovation, integrity, and relentless customer focus.

Every associate at brighthush is a brand ambassador. Whether you’re greeting customers at the front desk, stocking the latest arrivals, or managing inventory in a bustling hub, you’re part of a vibrant community that values diversity, collaboration, and continuous learning. We empower our team members to grow both personally and professionally, offering clear pathways from entry‑level roles to leadership positions.

Why brighthush?

• Impactful Work: Every interaction you facilitate shapes the customer journey, directly influencing loyalty and sales.
• Career Growth: Structured development programs, mentorship, and internal mobility enable you to advance from associate to store manager and beyond.
• Inclusive Culture: We champion diversity and inclusion, ensuring every voice is heard and respected.
• Competitive Compensation: Starting pay ranges from $17.90 to $18.40 per hour, with overtime and performance bonuses.
• Comprehensive Benefits: Health, dental, vision, retirement plans, paid time off, employee discounts, and more.
• Work‑Life Balance: Flexible scheduling, including nights, weekends, and holidays, to fit your lifestyle.

Position Overview

As a Part‑Time Front‑End Customer Experience Coordinator at brighthush, you will be the first point of contact for every shopper. Your role blends frontline service with leadership, coaching, and operational excellence. You’ll guide a team of associates, ensure seamless point‑of‑sale (POS) operations, and champion our loyalty programs. Your influence will be felt in customer satisfaction scores, sales performance, and the overall success of the store.

Key Responsibilities

• Customer Experience Leadership: Model exceptional service, greet customers warmly, and create a welcoming atmosphere that encourages repeat visits.
• Team Management: Assign registers, coordinate breaks, and maintain adequate POS coverage. Provide real‑time coaching, feedback, and recognition to associates.
• Training & Development: Design and deliver training sessions on product knowledge, customer engagement, and loyalty program enrollment. Mentor new hires and reinforce store standards.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences and safeguarding brand integrity.
• Operational Excellence: Monitor store plan execution, prioritize tasks, and communicate effectively with management to align on goals and priorities.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols. Promote a culture of honesty, integrity, and confidentiality.
• Performance Metrics: Track key performance indicators such as sales per register, customer satisfaction scores, and loyalty program sign‑ups. Use data to drive continuous improvement.
• Collaborative Partnerships: Work closely with store management to identify training needs, support shrink reduction initiatives, and enhance overall store performance.
• Additional Duties: Participate in special projects, seasonal promotions, and community outreach events as assigned.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Demonstrated commitment to customer service excellence and a passion for fostering loyalty.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Background in training and coaching associates, with measurable results.
• Knowledge of safety and compliance regulations in a retail setting.
• Proficiency in multiple languages to serve a diverse customer base.
• Previous experience in a high‑volume store environment.

Key Skills & Competencies

• Customer‑Centric Mindset
• Leadership & Team Building
• Problem‑Solving & Decision Making
• Data‑Driven Analysis
• Time Management & Prioritization
• Adaptability & Resilience
• Strong Interpersonal Skills

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Front‑End Coordinator, you’ll gain exposure to:

• Leadership Development Programs that prepare you for store‑level management roles.
• Cross‑functional training in merchandising, inventory management, and visual design.
• Mentorship from seasoned leaders who share their insights and experiences.
• Access to online learning platforms covering retail strategy, customer psychology, and operational excellence.
• Opportunities to participate in company‑wide initiatives such as sustainability projects and community outreach.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and energetic work environment. Our associates enjoy:

• Open communication channels with leadership.
• Recognition programs that celebrate achievements and milestones.
• Team‑building activities and social events.
• A culture that values work‑life balance and personal well‑being.
• Commitment to diversity, equity, and inclusion, ensuring every associate feels respected and empowered.

Compensation & Benefits

Starting pay ranges from $17.90 to $18.40 per hour, with potential for overtime and performance bonuses. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee discounts on merchandise.
• Wellness programs, including Employee Assistance Programs (EAP) and smoking cessation support.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and referral bonuses.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs for continuing education.

How to Apply

If you’re ready to bring your passion for customer service, leadership, and retail excellence to brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this position

Join brighthush Today

At brighthush, every day is an opportunity to learn, grow, and make a difference. We’re committed to creating an inclusive workplace where every associate can thrive. If you’re ready to lead, inspire, and deliver unforgettable customer experiences, apply now and become a part of our dynamic team.