Seasoned Part‑Time Customer Experience Coordinator – Retail Operations, Loyalty Program Champion, Front‑Desk Leadership & Guest Experience Excellence at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers experience premium fashion at unbeatable prices. With a presence in more than 20 countries and a portfolio that showcases iconic fashion labels, brighthush has built a reputation on relentless innovation, customer obsession, and a culture that prizes diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush is committed to creating an inclusive environment where every team member can thrive, grow, and make a lasting impact on the lives of our customers.

Position Overview

We are looking for a dynamic, customer‑centric professional to join our Westlake Village store as a Part‑Time Customer Experience Coordinator. In this role, you will be the face of brighthush’s commitment to exceptional service, leading a team of associates to deliver a seamless, personalized shopping experience. You will manage front‑end operations, mentor staff, promote loyalty programs, and ensure that every customer leaves the store satisfied and eager to return.

Key Responsibilities

• Team Leadership & Culture Building: Inspire and guide a team of front‑end associates, fostering a culture of courtesy, efficiency, and teamwork that aligns with brighthush’s brand values.
• Operational Excellence: Oversee daily register assignments, POS coverage, and break scheduling to maintain optimal staffing levels and minimize customer wait times.
• Training & Development: Design and deliver engaging training sessions on customer engagement techniques, product knowledge, and the promotion of brighthush loyalty programs.
• Customer Advocacy: Serve as the primary point of contact for customer inquiries, concerns, and feedback, resolving issues promptly to ensure a positive experience.
• Visual Merchandising & Store Presentation: Maintain a clean, organized, and visually appealing sales floor that reflects brighthush’s brand standards and seasonal themes.
• Collaboration with Management: Partner with store management to set priorities, communicate expectations, and provide progress updates on key initiatives.
• Inventory & Shrink Management: Support store shrink reduction initiatives by monitoring inventory accuracy, reporting discrepancies, and implementing corrective actions.
• Safety & Compliance: Promote safety awareness, enforce store policies, and ensure compliance with all labor laws and company procedures.
• Continuous Improvement: Participate in ongoing training sessions, share best practices, and contribute to continuous improvement initiatives that elevate the customer experience.
• Additional Duties: Perform other tasks as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months of supervisory or leadership experience.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven ability to train, mentor, and motivate a diverse team of associates.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; college coursework or a degree is a plus.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of loyalty program management and customer retention strategies.
• Previous experience in a fast‑moving retail environment with a focus on customer service excellence.
• Demonstrated ability to analyze performance metrics and implement improvement plans.
• Strong problem‑solving skills and a proactive approach to operational challenges.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Leadership and coaching abilities that inspire high performance and professional growth.
• Strong interpersonal skills, capable of building rapport with customers, associates, and management.
• Analytical thinking, with the ability to interpret sales data, inventory reports, and customer feedback.
• Adaptability, resilience, and a positive attitude in dynamic retail settings.
• Commitment to safety, compliance, and ethical conduct at all times.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and performance. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, team leadership, and customer engagement—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs that pair you with seasoned leaders.
• Access to internal training modules covering merchandising, sales techniques, and leadership development.
• Opportunities to transition into full‑time roles, such as Store Manager, District Manager, or Corporate Retail Analyst.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Culture at brighthush

Our Westlake Village store embodies the vibrant, inclusive spirit that defines brighthush. You will work alongside a team of passionate associates who value collaboration, creativity, and mutual respect. The store’s open‑door policy encourages open communication, and our leadership team is dedicated to fostering a supportive environment where ideas are welcomed and innovation is celebrated.

We celebrate diversity and are committed to creating a workplace where everyone feels valued. Our culture is built on trust, integrity, and a shared mission to deliver outstanding value to our customers.

Compensation & Benefits

As a part‑time employee, you will earn a competitive hourly rate of $17.90 to $18.40 per hour, with actual pay determined by your experience, skills, and performance. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Access to an Employee Assistance Program (EAP) for personal and professional support.
• Health and wellness resources, including smoking cessation programs.
• Bereavement support and flexible leave options.
• 401(k) plan with company contributions and matching for eligible employees.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends into the brighthush family.
• Additional benefits such as medical, dental, vision, HSA, FSA, life insurance, disability coverage, paid parental leave, paid holidays, vacation, and sick leave for eligible employees.
• Auto and home insurance discounts, scholarship programs, and adoption assistance.

All benefits are subject to the terms of the applicable plan or program and may change from time to time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply

Ready to elevate your retail career and join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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