Dynamic Retail Front‑End Operations Leader & Loyalty Program Champion – Customer Experience Coordinator – Elevate Shopper Delight & Drive Store Success at brighthush

About brighthush

brighthush is the trailblazer of the off‑price retail sector, redefining how millions of shoppers experience premium merchandise at unbeatable prices. With a presence in more than 30 countries, brighthush operates a vibrant portfolio of flagship stores—brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx—each designed to deliver an unforgettable, value‑driven shopping journey. Our culture is built on relentless innovation, collaborative teamwork, and an unwavering focus on customer satisfaction. As a Fortune 100 organization, brighthush offers a dynamic, growth‑oriented environment where every team member can learn, lead, and make a tangible impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Customer Experience Coordinator, you will become the heartbeat of our retail operations, shaping the first impression that every shopper has of our stores. This role is ideal for someone who thrives in a fast‑paced environment, loves leading teams, and is passionate about creating loyalty and delight among customers. In return, we offer a competitive salary, a comprehensive benefits package, and a culture that rewards initiative, creativity, and dedication.

Key Responsibilities

As the Front‑End Operations Leader, you will be responsible for:

• Leading Front‑End Operations: Oversee a high‑performing team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Modeling Outstanding Service: Engage with customers personally, demonstrating brighthush’s commitment to quality and care.
• Maintaining Store Aesthetics: Keep the front‑end area clean, organized, and visually appealing, reflecting brighthush’s brand standards.
• Training & Mentoring: Coach Associates on front‑end principles, customer personalization, and loyalty program benefits.
• Scheduling & Staffing: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Resolving Customer Concerns: Address issues swiftly, turning potential problems into positive experiences.
• Ensuring Operational Excellence: Guide Associates to execute tasks in line with the store plan, prioritizing activities as needed.
• Communicating Effectively: Provide clear updates to management and Associates about priorities, progress, and feedback.
• Collaborating with Store Management: Identify training needs and improve overall effectiveness.
• Upholding Compliance: Ensure all labor laws, policies, and procedures are followed, maintaining a compliant and safe work environment.
• Promoting Loyalty & Credit Programs: Drive customer retention and revenue growth through targeted promotion.
• Supporting Shrink Reduction: Maintain a safe, secure store environment and support initiatives to reduce shrink.
• Performing Additional Duties: Take on extra responsibilities as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changes in direction or unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others.
• Flexible schedule availability, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Knowledge of labor laws and compliance requirements.
• Previous experience in a fast‑paced retail environment with a focus on customer experience.
• Strong problem‑solving skills and a proactive approach to customer service.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership & Coaching: Ability to inspire, guide, and develop a high‑performing team.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Time Management: Efficiently juggle multiple tasks while maintaining quality.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in a dynamic, ever‑changing retail environment.
• Integrity & Confidentiality: Uphold the highest ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and store operations.
• Mentorship from senior leaders who share their insights and experiences.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Continuous learning through workshops, webinars, and on‑the‑job training.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our teams are empowered to bring fresh ideas to the table, and we celebrate successes together. You’ll find a supportive environment where:

• Open communication is encouraged at all levels.
• Diversity is valued and reflected in our hiring and promotion practices.
• Employees are recognized for their contributions through awards, shout‑outs, and performance bonuses.
• Work‑life balance is respected, with flexible scheduling and ample paid time off.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, actual compensation is determined by your experience, skills, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Employee assistance program (EAP) for mental health support.
• Life and disability insurance options.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses.
• Additional perks such as childcare support, pet insurance, and legal assistance.

How to Apply

Ready to elevate your career and make a tangible difference in the retail world? Click the link below to submit your application and join the brighthush family.

Apply to this job now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.