Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence, Store Operations & Leadership – Drive Front‑of‑Store Success at brighthush

Welcome to brighthush – Where Every Shopping Moment Matters

At brighthush, we’re redefining the off‑price retail experience by blending unbeatable value with a vibrant, customer‑first culture. With more than 1,200 stores across the United States and Canada, we’ve built a reputation for high‑quality merchandise, sustainable practices, and an inclusive environment that celebrates creativity, teamwork, and growth. If you thrive in a fast‑paced setting, love engaging with people, and want to shape the future of retail, we invite you to join our dynamic team as a Part‑Time Customer Experience Coordinator.

Why brighthush?

Innovation drives everything we do—from cutting‑edge merchandising strategies to data‑driven customer insights. Our integrity ensures we operate transparently, treating every associate, customer, and partner with respect. And our culture of inclusivity means every voice is heard, every idea is valued, and every career path is clear. As part of the brighthush family, you’ll experience a collaborative environment where your contributions shape store success and your professional development is a top priority.

About the Retail Landscape

The retail industry is evolving at a breakneck pace. Consumers now expect seamless, personalized experiences that blend the convenience of online shopping with the tactile joy of in‑store discovery. At brighthush, we’re at the forefront of this shift, offering a curated selection of designer and brand‑name apparel, accessories, and home goods at a fraction of the cost. Our mission is simple: deliver exceptional value while fostering a community of shoppers who feel seen, heard, and appreciated.

Your Role: Front‑of‑Store Champion

As the heartbeat of our front‑of‑store operations, you’ll lead a team of Associates to deliver exceptional service, drive sales, and uphold our brand standards. Your day‑to‑day responsibilities will include:

• Team Leadership: Oversee front‑of‑store Associates, ensuring prompt, courteous service and active promotion of loyalty programs.
• Store Ambiance: Set a positive tone by engaging with customers, maintaining a clean, organized environment, and modeling outstanding customer service.
• Coaching & Mentoring: Guide Associates on front‑end principles, personalize the customer experience, and effectively promote loyalty initiatives.
• Staff Scheduling: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Customer Issue Resolution: Address concerns swiftly, turning challenges into opportunities for delight.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing as needed to meet daily goals.
• Communication: Relay priorities, progress, and feedback clearly to management and Associates.
• Training & Development: Partner with management to identify training needs and enhance team effectiveness.
• Compliance & Safety: Uphold all labor laws, company policies, and procedures, including safety and shrink reduction initiatives.
• Loyalty Promotion: Promote credit and loyalty programs to increase customer retention and sales.
• Safety Leadership: Participate in store safety programs and maintain a safe environment for customers and staff.
• Inventory Oversight: Monitor stock levels, assist with replenishment, and report discrepancies to the inventory team.
• Visual Merchandising Support: Collaborate with the merchandising team to ensure displays reflect current promotions and brand guidelines.
• Data Capture: Log daily sales, foot traffic, and customer feedback to inform future strategies.
• Additional Duties: Assist with other tasks as assigned to support store operations and team success.

Essential Qualifications – What You Bring to the Table

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and developing Associates, fostering a culture of continuous improvement.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Basic proficiency with POS systems and data entry.
• Strong problem‑solving skills and a proactive approach to challenges.
• Commitment to upholding brighthush’s values of integrity, inclusivity, and customer‑centricity.

Preferred Qualifications – The Edge That Sets You Apart

• Prior experience with loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and basic data entry skills.
• Experience in a high‑volume retail environment with a focus on customer satisfaction.
• Demonstrated ability to lead by example and inspire Associates to achieve store goals.
• Understanding of safety protocols and shrink reduction practices.
• Experience with inventory management software and visual merchandising tools.
• Strong analytical mindset to interpret sales data and customer feedback.
• Previous exposure to cross‑functional collaboration with marketing, merchandising, and operations teams.

Skills & Competencies – The DNA of Success at brighthush

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable experiences.
• Leadership & Coaching: Ability to motivate, mentor, and develop a high‑performing team.
• Communication: Clear, concise, and persuasive communication with customers, Associates, and management.
• Problem‑Solving: Quick thinking and decisive action to resolve customer issues and operational challenges.
• Time Management: Prioritizing tasks in a fast‑moving environment while maintaining quality standards.
• Adaptability: Flexibility to handle shifting schedules, store demands, and evolving company initiatives.
• Technology Proficiency: Comfortable using POS systems, inventory tools, and basic Microsoft Office applications.
• Data‑Driven Decision Making: Ability to analyze sales metrics and customer feedback to inform strategy.
• Collaboration: Working effectively across departments to achieve shared goals.
• Integrity & Accountability: Demonstrating honesty, transparency, and responsibility in all actions.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to a wealth of development resources designed to accelerate your career:

• Structured leadership development programs that prepare you for higher roles such as Store Manager or District Manager.
• On‑the‑job training modules covering merchandising, inventory management, and advanced customer engagement techniques.
• Mentorship from seasoned leaders who share insights and best practices.
• Opportunities to cross‑train in other departments, broadening your skill set and career options.
• Annual performance reviews with clear pathways for advancement and salary progression.
• Access to e‑learning courses, workshops, and conferences focused on retail innovation and leadership.
• Recognition programs that celebrate milestones, achievements, and innovative ideas.
• Support for pursuing industry certifications or further education through tuition reimbursement.

Work Environment & Culture – Where You’ll Thrive

brighthush offers a vibrant, inclusive workplace where every employee is valued. Our culture is built on:

• Collaboration: Teamwork is at the core of our success; we celebrate shared victories.
• Integrity: We operate with honesty, transparency, and respect for all stakeholders.
• Continuous Learning: Workshops, e‑learning courses, and hands‑on experiences keep you growing.
• Recognition: Programs that reward outstanding performance and innovation.
• Supportive Environment: Open communication and feedback are encouraged at all levels.
• Community Engagement: Participation in local charity events, sustainability initiatives, and employee volunteer programs.
• Work‑Life Balance: Flexible scheduling options and supportive policies to help you thrive both professionally and personally.

Compensation & Benefits – We Value Your Contribution

The starting hourly rate for this part‑time position ranges from $13.50 to $14.00, with actual pay influenced by experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision plans (for full‑time and eligible part‑time staff).
• 401(k) retirement savings plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment coverage.
• Employee assistance program (EAP) for personal and professional support.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet insurance and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing in qualified talent.
• Scholarship program and adoption assistance for eligible employees.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

Ready to Make an Impact?

If you’re passionate about creating memorable shopping moments, thrive in a fast‑paced environment, and are ready to lead a team to success, we want to hear from you. Join brighthush and become part of a company that values innovation, integrity, and inclusivity. Your journey to a rewarding retail career starts here.

How to Apply

Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can contribute to our continued success.