Seasoned Part‑Time Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion, Elevating Retail Excellence and Customer Delight at brighthush

About brighthush – A Retail Revolution

brighthush isn’t just a name on a storefront; it’s a global movement that redefines the way people shop. With more than 1,000 stores across continents, we bring high‑quality, trend‑setting merchandise to everyday shoppers at prices that feel like a win. Our success is built on three pillars: innovation, integrity, and an unwavering focus on the customer. At brighthush, every team member is a storyteller, crafting unforgettable moments that keep shoppers coming back.

Why This Role is a Game‑Changer

As a Part‑Time Customer Experience Coordinator, you become the heartbeat of the front‑end. You’ll orchestrate seamless interactions, mentor associates, and elevate the customer journey from the first step into the store to the final checkout. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance. In short, you’ll be the catalyst that turns a routine visit into a memorable experience.

Role Overview

In this hybrid leadership position, you will manage the front‑end team, drive loyalty initiatives, and ensure operational excellence—all while maintaining a flexible schedule that fits your lifestyle. You’ll collaborate closely with store management, loss prevention, and merchandising teams to create a cohesive, customer‑centric environment.

Key Responsibilities – Your Daily Impact

• Customer Experience Leadership: Set the tone for every shopper’s visit by creating a welcoming, efficient, and engaging environment. Model exemplary service standards and inspire associates to deliver the same level of excellence.
• Front‑End Team Management: Oversee a dynamic team of front‑end associates. Assign registers, schedule breaks, and ensure optimal POS coverage during all shifts, including nights and weekends.
• Training & Mentorship: Design and deliver engaging training modules covering front‑end principles, product knowledge, and loyalty program promotion. Provide ongoing coaching to elevate associate performance and confidence.
• Issue Resolution & Customer Delight: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for delight and brand advocacy.
• Operational Excellence: Align all tasks with the store plan, prioritize effectively, and maintain a clean, organized front‑end area that reflects brighthush’s brand standards.
• Clear Communication: Maintain open, timely communication with store management and associates. Offer progress updates, constructive feedback, and celebrate successes.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols. Promote a safe, secure environment for both customers and staff.
• Loyalty & Promotions Champion: Drive enrollment in brighthush loyalty programs, educate customers on benefits, and support promotional initiatives that boost engagement.
• Loss Prevention Collaboration: Participate in shrink reduction programs, monitor inventory discrepancies, and collaborate with loss prevention teams to safeguard store assets.
• Continuous Improvement: Identify process gaps, propose innovative solutions, and collaborate with senior leadership to implement best practices that elevate the customer experience.

Essential Qualifications – What We’re Looking For

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Adaptability to changing priorities, unexpected situations, and dynamic shift schedules.
• Team‑player mindset, collaborating effectively with peers, associates, and senior management.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications – Bonus Points

• Experience with POS systems and cash handling procedures.
• Background in loyalty program management or customer retention strategies.
• Knowledge of labor regulations and compliance best practices.
• Previous exposure to loss prevention initiatives and inventory control.
• Demonstrated success in driving sales through upselling and cross‑selling techniques.

Core Skills & Competencies – The DNA of Success

• Leadership & Coaching: Inspire, develop, and hold a team accountable.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and resolving issues with empathy.
• Analytical Thinking: Interpret sales data, customer feedback, and operational metrics to inform decisions.
• Problem‑Solving: Quickly identify root causes and implement effective solutions.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Time Management: Efficiently juggle multiple tasks, deadlines, and priorities.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic office tools.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, your career trajectory is limited only by your ambition. Starting as a Part‑Time Customer Experience Coordinator opens doors to:

• Full‑time store management roles (Assistant Manager, Store Manager).
• Regional or district leadership positions overseeing multiple stores.
• Specialized tracks in merchandising, loss prevention, or loyalty program strategy.
• Access to brighthush’s internal training academy, offering courses in leadership, retail analytics, and customer engagement.
• Mentorship programs pairing you with senior leaders for career guidance.

Work Environment & Culture at brighthush – More Than a Job

Our stores are community hubs where teamwork, creativity, and customer focus converge. You’ll experience:

• A collaborative, inclusive culture that celebrates diversity and encourages fresh ideas.
• Regular team huddles and feedback sessions to keep everyone aligned.
• Opportunities to contribute to store initiatives, from visual merchandising to community outreach.
• Recognition programs that celebrate both individual and team achievements.
• A supportive environment that values work‑life balance, especially for part‑time roles.

Compensation, Perks, and Benefits – We Value Your Contribution

While the starting hourly rate for this role ranges from $16.00 to $16.50, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (for eligible employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP), wellness initiatives, and mental health resources.
• Professional development allowances and tuition reimbursement.
• Flexible scheduling options, especially for part‑time positions.
• Additional perks such as pet insurance, legal assistance, and credit union access.

How to Apply – Join the brighthush Family

Ready to elevate customer experiences and grow your career at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.

Join brighthush Today – Shape the Future of Retail

As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service. Your leadership will shape the daily experience of thousands of shoppers, while your growth will be supported by a culture that rewards initiative, creativity, and dedication. If you’re passionate about retail, customer service, and leading high‑performing teams, we want to hear from you.

Apply now and become a vital part of brighthush’s success story.