Dynamic Sales Administration & Customer Service Specialist – Remote, Full‑Time, Philippines – Drive Growth & Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that is redefining the way people experience service in the transportation and logistics sector. With a mission to deliver seamless, reliable, and personalized solutions, we empower our clients to move forward—literally and figuratively—without the stress and uncertainty that often accompany relocation and logistics challenges. Our culture is built on collaboration, innovation, and a relentless focus on customer satisfaction. We are proud to be a leader in the industry, and we are looking for talented individuals who share our passion for excellence and want to grow with us.

Role Overview

As a Sales Administration & Customer Service Specialist at brighthush, you will be the first point of contact for prospective and existing customers. You will play a pivotal role in converting inquiries into booked jobs, ensuring a smooth onboarding experience, and maintaining strong relationships that drive repeat business. This remote, full‑time position is ideal for someone who thrives in a fast‑paced environment, is highly organized, and has a natural knack for communication.

Key Responsibilities

• Customer Interaction: Answer inbound calls and emails promptly, providing accurate information about our services, pricing, and availability.
• Lead Management: Capture, qualify, and follow up on leads using our CRM system, ensuring no opportunity is missed.
• Job Scheduling: Coordinate with our operations team to schedule jobs, confirm details with customers, and update the ServiceTitan platform.
• Data Accuracy: Maintain clean, up‑to‑date records in ServiceTitan and Dialpad, ensuring all customer interactions are logged and actionable.
• Problem Resolution: Address and resolve customer inquiries or concerns, escalating issues to the appropriate department when necessary.
• Process Improvement: Provide feedback on workflow efficiencies and suggest enhancements to improve customer experience and internal productivity.

Essential Qualifications

• Strong verbal and written communication skills in English.
• Previous experience in sales, customer service, or a related field is highly desirable.
• Proficiency with ServiceTitan and Dialpad is preferred; however, we value a quick learner who can adapt to new tools.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proactive mindset with a strong sense of ownership and accountability.
• Comfortable working in a remote setting with a reliable internet connection and a quiet workspace.

Preferred Qualifications

• Experience in the transportation, logistics, or moving industry.
• Knowledge of CRM best practices and data hygiene standards.
• Basic understanding of sales funnels and lead nurturing techniques.
• Previous exposure to call center or virtual assistant roles.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication with customers and internal teams.
• Technical Proficiency: Comfortable navigating multiple software platforms, including ServiceTitan, Dialpad, and Microsoft Office Suite.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high productivity in a remote environment.
• Problem‑Solving: Quick thinking and resourcefulness in addressing customer concerns and operational challenges.
• Team Collaboration: Willingness to collaborate across departments, share insights, and contribute to a positive team culture.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Sales Administration & Customer Service Specialist, you will have the opportunity to:

• Progress into senior sales support or account management roles.
• Take on leadership responsibilities within the customer service team.
• Participate in ongoing training programs covering advanced CRM techniques, sales strategies, and industry best practices.
• Attend virtual workshops and webinars hosted by industry experts.
• Earn certifications in ServiceTitan, Dialpad, and other relevant tools.

Work Environment & Company Culture

Working remotely from the Philippines, you will be part of a vibrant, diverse, and inclusive team that values flexibility, creativity, and mutual respect. Our culture is defined by:

• Open Communication: Regular virtual town halls, team meetings, and one‑on‑one check‑ins.
• Employee Well‑Being: Access to mental health resources, flexible work hours, and a supportive manager who cares about your growth.
• Innovation: A culture that encourages experimentation, continuous improvement, and the sharing of ideas.
• Recognition: Celebrating achievements through shout‑outs, awards, and performance bonuses.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote sales support roles in the Philippines.
• Performance‑based incentives tied to lead conversion and customer satisfaction metrics.
• Health and wellness benefits, including medical coverage and wellness stipends.
• Paid time off, holidays, and a flexible vacation policy.
• Professional development budget for courses, certifications, and conferences.
• Access to a comprehensive digital benefits portal with discounts on travel, technology, and more.

How to Apply

If you are ready to join a dynamic team that values your contributions and offers a platform for growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We look forward to exploring how your skills and passion can help brighthush continue to deliver exceptional service to our customers.