Entry‑Level Customer Service Advocate – Remote, Full‑Time, Healthcare Support Specialist – Join brighthush

About brighthush

brighthush is a leading healthcare solutions provider that empowers individuals and communities across the United States with innovative, accessible, and affordable health insurance and wellness programs. With a legacy of excellence that spans decades, brighthush has earned a reputation for putting people first—delivering personalized care, cutting‑edge technology, and a culture that values empathy, integrity, and continuous improvement. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter and your growth is supported every step of the way.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a healthy, thriving community. As a Customer Service Advocate, you’ll be the frontline voice that connects our members to the resources they need, ensuring they feel heard, respected, and supported. This role is more than a job—it’s an opportunity to make a tangible difference in people’s lives while building a rewarding career in the healthcare industry.

• Impactful Work: Every interaction you handle helps members navigate complex health plans, access benefits, and achieve better health outcomes.
• Remote Flexibility: Work from anywhere in the United States—no commute, no office walls, just a reliable internet connection and a supportive team.
• Professional Growth: Structured onboarding, mentorship programs, and continuous learning resources to help you advance from entry‑level to senior roles.
• Inclusive Culture: A diverse, collaborative environment that celebrates individuality and encourages open dialogue.
• Competitive Compensation: A salary range of USD 36,920 – 43,409 per year, commensurate with experience and performance.

Key Responsibilities

As a Customer Service Advocate I, you will be responsible for delivering exceptional service to our members through a variety of channels. Your day‑to‑day tasks will include:

• Responding promptly and professionally to member inquiries via phone, email, and chat.
• Diagnosing and resolving issues related to coverage, claims, benefits, and billing.
• Documenting all interactions accurately in our CRM system to maintain a comprehensive member history.
• Escalating complex cases to specialized teams while ensuring a smooth handoff.
• Maintaining up‑to‑date knowledge of policies, procedures, and regulatory requirements.
• Collaborating with cross‑functional teams—such as Claims, Billing, and Technical Support—to provide holistic solutions.
• Participating in continuous improvement initiatives to enhance service quality and operational efficiency.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, communication prowess, and a genuine passion for helping others. The following qualifications are essential:

• High school diploma or equivalent; a college degree is a plus.
• Excellent verbal and written communication skills in English.
• Proficiency in using multiple computer systems, including CRM platforms, Microsoft Office Suite, and web browsers.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Demonstrated empathy and a customer‑first mindset.
• Ability to work independently in a remote setting while staying connected with the team.
• U.S. residency requirement: Must have lived in the United States for at least 3 of the last 5 years.

Preferred Qualifications

While we welcome applicants with no prior experience, the following attributes will give you a competitive edge:

• Previous customer service or call center experience, especially in healthcare or insurance.
• Experience with ticketing or help‑desk software (e.g., Zendesk, Freshdesk).
• Knowledge of healthcare terminology, insurance concepts, or CMS regulations.
• Multilingual abilities—any additional language is a valuable asset.
• Experience working remotely and managing your own schedule.

Skills & Competencies

Success in this role hinges on a combination of soft and hard skills. We’re looking for individuals who can:

• Communicate complex information clearly and concisely.
• Manage time effectively, prioritizing tasks in a fast‑paced environment.
• Adapt quickly to new technologies and processes.
• Show resilience and maintain composure during high‑volume periods.
• Collaborate seamlessly with teammates across different departments.
• Maintain confidentiality and adhere to data privacy regulations.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Advocate I, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with experienced advocates.
• Regular training sessions on product knowledge, compliance, and soft‑skill development.
• Opportunities to cross‑train in related areas such as Claims Processing, Technical Support, or Member Engagement.
• Clear career pathways—from Advocate I to Advocate II, Senior Advocate, and beyond into leadership roles.
• Annual tuition reimbursement for accredited courses and certifications that align with your career goals.
• Access to an internal learning portal featuring webinars, e‑learning modules, and industry resources.

Work Environment & Company Culture

brighthush fosters a culture that values transparency, collaboration, and well‑being. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication fluid.
• Annual virtual retreats and quarterly town‑hall sessions.
• A culture of recognition—peer shout‑outs, performance bonuses, and spot awards.
• Flexible work hours that respect work‑life balance while meeting member needs.
• Inclusive policies that celebrate diversity and promote equity.

Compensation & Benefits

We believe in rewarding hard work and dedication. Your compensation package will include:

• Competitive base salary ranging from USD 36,920 to 43,409 per year, based on experience and performance.
• Annual performance bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company matching to help you build a secure future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to manage out‑of‑pocket costs.
• Tuition reimbursement program to support your ongoing education.
• Wellness initiatives such as virtual fitness classes, mental health resources, and employee assistance programs.

How to Apply

Ready to take the next step in your career and make a real difference in people’s lives? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your unique talents and passion for service can help us continue to deliver exceptional care to our members.