Dynamic Sales & Customer Success Consultant – Remote, Full‑Time, Structured Shift System, No Cold Calls, High Growth Opportunity

About brighthush

brighthush is a forward‑thinking, digitally native company that is redefining the way businesses connect with their customers. With a focus on innovative sales strategies, data‑driven insights, and customer‑centric solutions, we empower brands to grow sustainably while delivering exceptional value to their clients. Our team is a vibrant mix of seasoned professionals and fresh talent, all united by a shared passion for excellence, collaboration, and continuous learning.

As we expand our footprint across Germany and beyond, we are looking for a motivated Sales & Customer Success Consultant who thrives in a remote environment, enjoys building lasting relationships, and is eager to contribute to a high‑growth, tech‑savvy organization. If you are a self‑starter with a knack for communication, a structured approach to work, and a willingness to work within a flexible shift system, brighthush is the place for you.

Key Responsibilities

In this role, you will be the primary point of contact for our existing customer base, ensuring their needs are met and their experience with brighthush is consistently positive. Your day‑to‑day tasks will include:

• Customer Relationship Management: Maintain and deepen relationships with current clients, acting as their trusted advisor and ensuring their satisfaction with our solutions.
• Inquiry Handling: Promptly respond to inbound inquiries, providing clear, accurate information and guiding prospects through the sales funnel.
• Contract Negotiation & Closing: Lead the negotiation process, finalize agreements, and secure new business while adhering to company policies and pricing guidelines.
• Upselling & Cross‑Selling: Identify opportunities to expand existing accounts by recommending complementary services or advanced features that add value.
• Data Management: Keep our CRM up to date with all customer interactions, sales activities, and follow‑up tasks to ensure a seamless handover to the relevant teams.
• Performance Reporting: Track key metrics such as conversion rates, average deal size, and customer retention, and report findings to the sales leadership.
• Continuous Improvement: Participate in regular training sessions, share best practices with peers, and contribute ideas to refine our sales processes.

Essential Qualifications

• German Language Proficiency: Native fluency in German is required for clear communication with clients and internal stakeholders.
• Structured Work Style: Demonstrated ability to organize tasks, prioritize effectively, and manage time in a remote setting.
• Self‑Motivation & Accountability: A proactive mindset, with a strong drive to meet and exceed targets without constant supervision.
• Shift System Flexibility: Willingness to work within the 08:00–20:00 window, ensuring coverage across peak business hours.
• Sales Experience (Preferred): Prior exposure to B2B sales, customer success, or account management is advantageous but not mandatory.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, HubSpot, or Pipedrive.
• Background in SaaS or digital services sales.
• Knowledge of customer success frameworks and metrics.
• Strong analytical skills to interpret sales data and forecast trends.
• Previous remote work experience, demonstrating discipline and self‑management.

Key Skills & Competencies

• Communication: Exceptional verbal and written communication skills in German, with the ability to articulate complex concepts simply.
• Negotiation: Skilled at navigating discussions to reach mutually beneficial outcomes.
• Problem‑Solving: Quick to identify issues and devise practical solutions that satisfy both the client and the company.
• Team Collaboration: Comfortable working cross‑functionally with marketing, product, and support teams.
• Adaptability: Thrives in a fast‑changing environment, embracing new tools, processes, and market dynamics.
• Customer‑Centric Mindset: Passionate about delivering outstanding service and building long‑term loyalty.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured Onboarding: A comprehensive 4‑week program that immerses you in our culture, tools, and sales methodology.
• Mentorship: Pairing with a senior sales leader who will guide you through your first 90 days and beyond.
• Continuous Training: Access to a library of courses covering sales techniques, product knowledge, and industry trends.
• Career Pathways: Clear progression routes from Sales Consultant to Senior Account Manager, Sales Lead, or Customer Success Director.
• Cross‑Functional Projects: Opportunities to collaborate with product development, marketing, and data analytics teams, broadening your skill set.

Company Culture & Work Environment

brighthush prides itself on a culture that values transparency, innovation, and work‑life balance. Even though we operate fully remotely, we maintain a strong sense of community through:

• Weekly virtual team stand‑ups and monthly all‑hands meetings.
• Quarterly virtual retreats and team‑building activities.
• Open channels for feedback and idea sharing via Slack and our internal portal.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Flexible work hours within the defined shift window, allowing you to balance personal commitments.

Compensation & Benefits

We believe in rewarding performance while providing stability. Your compensation package includes:

• Base Salary: €2,500 per month (fixed).
• Performance‑Based Commission: Competitive commission structure that can boost your total earnings to an estimated €3,000–€3,800 per month.
• Annual Bonus Potential: Additional incentives tied to company and individual performance.
• Paid Time Off: 25 vacation days per year, plus public holidays.
• Health & Wellness: Company‑sponsored health insurance options and wellness stipend.
• Professional Development: Reimbursement for relevant certifications, conferences, and courses.
• Technology Allowance: Home office stipend to equip you with the best tools for success.
• Remote Work Flexibility: 100% home office with a reliable internet connection.
• No Cold Calls: Focus on inbound and qualified leads, reducing high‑pressure tactics.
• Structured Shift System: Clear working hours (08:00–20:00) to ensure coverage and maintain work‑life balance.

Why Join brighthush?

Choosing brighthush means stepping into a role where your voice matters, your growth is supported, and your contributions directly impact the company’s success. You will:

• Work with a forward‑thinking team that values innovation and data‑driven decision‑making.
• Enjoy a supportive remote environment that respects your personal life.
• Benefit from a transparent performance framework that rewards hard work and results.
• Be part of a rapidly expanding company that offers limitless opportunities for advancement.
• Help shape the future of customer success and sales in a digital‑first world.

How to Apply

Ready to take the next step in your career? Submit your application through our Join portal or send your résumé and cover letter directly to [email protected]. We review applications promptly and will reach out to qualified candidates for an initial conversation.

We look forward to discovering how your skills and passion align with brighthush’s mission to deliver exceptional customer experiences and drive sustainable growth.