Dynamic Sales Development Representative – Customer Success & Lead Qualification – brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers businesses worldwide to streamline their IT operations, elevate employee productivity, and reduce operational costs. With a unified platform that consolidates endpoint management, autonomous patching, backup, and remote access into a single, intuitive console, brighthush is redefining how organizations experience technology. Our mission is simple yet profound: to deliver a friction‑free, secure, and scalable IT experience that lets teams focus on what they do best.

Over the past decade, brighthush has grown to serve nearly 40,000 customers across more than 140 countries. Our relentless focus on customer success has earned us a 98% satisfaction score for five consecutive years—a testament to the dedication and expertise of our people. We are a collaborative, kind, and curious community that values innovation, continuous learning, and a healthy work‑life balance.

Position Overview

We are seeking an energetic, self‑motivated Sales Development Representative (SDR) to join our Customer Success team in Austin, Texas, and Tampa, Florida. In this role, you will be the first point of contact for our most valuable customers, building strong relationships, educating them on new features, and qualifying opportunities that drive revenue growth. You will work closely with a pre‑defined group of high‑impact accounts, collaborating with support agents, CISOs, and other stakeholders to ensure a seamless customer journey.

Key Responsibilities

• Customer Engagement: Initiate and maintain regular communication with key decision‑makers and influencers within our largest accounts, using consultative phone and email techniques.
• Lead Qualification: Assess customer needs, pain points, and readiness to adopt new solutions, and determine the likelihood of successful upsell or cross‑sell opportunities.
• Relationship Building: Foster trust and credibility by delivering value‑driven conversations, sharing industry insights, and positioning brighthush as a strategic partner.
• Opportunity Management: Log all interactions, insights, and next‑steps in Salesforce, ensuring accurate forecasting and timely hand‑off to the Account Executive team.
• Collaboration: Work closely with Customer Success Managers, Technical Support, and Product teams to align on customer priorities and deliver a unified experience.
• Performance Metrics: Meet or exceed outbound call targets, call‑time goals, and qualification metrics set by the Sales Leadership team.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to the evolution of our sales playbooks.
• Additional Duties: Perform any other tasks as assigned to support the overall success of the Customer Success organization.

Essential Qualifications

• Proven track record of meeting or exceeding outbound call targets in a B2B sales environment.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and concisely.
• Strong consultative selling mindset—capable of listening actively, asking probing questions, and tailoring solutions to customer needs.
• Experience using Salesforce or a similar CRM to manage sales activities, forecast accurately, and maintain clean data.
• Self‑starter attitude with a high level of energy, resilience, and a passion for building relationships.
• Organized, detail‑oriented, and proficient at multi‑tasking across multiple tools and priorities.
• Tech‑savvy and comfortable navigating cloud‑based platforms, SaaS products, and IT operations concepts.
• Ability to work independently while collaborating effectively with cross‑functional teams.

Preferred Qualifications

• Experience in the IT operations, endpoint management, or cybersecurity space.
• Prior exposure to large enterprise accounts and complex buying cycles.
• Knowledge of Salesforce Lightning and advanced reporting features.
• Background in a high‑growth SaaS company or startup environment.
• Fluency in multiple languages or experience working in a global, multicultural setting.

Skills & Competencies

• Communication: Clear, persuasive, and empathetic communication across all channels.
• Consultative Selling: Ability to uncover hidden needs and propose tailored solutions.
• CRM Proficiency: Advanced knowledge of Salesforce, including data hygiene and pipeline management.
• Time Management: Prioritizing tasks, managing call cadences, and meeting daily quotas.
• Adaptability: Thriving in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Working seamlessly with Customer Success, Support, and Product teams.
• Analytical Thinking: Interpreting data to inform strategy and improve performance.

Why brighthush?

At brighthush, we believe that great people drive great results. Here’s what you’ll experience when you join our team:

Career Growth & Learning

• Structured onboarding program with mentorship from seasoned sales leaders.
• Access to ongoing training—both internal and external—to sharpen your sales, technical, and leadership skills.
• Clear career ladder: SDR → Account Executive → Senior Account Executive → Sales Manager.
• Opportunities to cross‑train in Customer Success, Product, and Technical Support roles.

Work Environment & Culture

• Hybrid model: Full‑time work with flexible remote options and in‑office days (Monday, Tuesday, Thursday, Friday).
• Inclusive, diverse, and collaborative culture that values curiosity, kindness, and continuous improvement.
• Regular team events, hackathons, and community service initiatives.
• Transparent communication from leadership—weekly town halls, open Q&A sessions, and real‑time feedback loops.

Compensation & Perks

• Competitive base salary with uncapped commission structure.
• Comprehensive benefits package: medical, dental, vision, and mental health coverage.
• 401(k) plan with company match to help secure your financial future.
• Unlimited paid time off (PTO) to support work‑life balance.
• Generous relocation stipend for candidates moving to Austin or Tampa.
• Employee wellness program, including gym memberships and wellness stipends.
• Annual company retreats and off‑site learning experiences.

How to Apply

If you’re passionate about building relationships, driving customer success, and thriving in a fast‑paced environment, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this job at brighthush

Equal Opportunity Employer

brighthush is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. This position is not eligible for visa sponsorship.