Dynamic Scheduler & Customer Success Coordinator – Expert in Client Engagement, Legal Services, and High‑Impact Scheduling for a Fast‑Growing Remote Tech Startup

About brighthush

brighthush is a trailblazing technology company that transforms the way legal professionals manage court reporting and litigation support. By combining cutting‑edge software with a passionate team of experts, we deliver seamless, reliable, and highly personalized services to law firms, corporate legal departments, and government agencies across North America. Our mission is simple: make legal processes faster, smarter, and more human‑centric. As a fully remote, fast‑growing startup, we empower our employees to work from anywhere, collaborate across time zones, and shape the future of legal tech.

Role Overview

We’re looking for a Scheduler & Customer Success Coordinator who thrives in a dynamic, high‑volume environment. In this role, you will be the linchpin between our clients and our internal teams, ensuring every deposition, meeting, and service request is scheduled flawlessly. Your day‑to‑day will involve proactive client communication, meticulous coordination of logistics, and continuous improvement of scheduling workflows.

Why This Role Matters

At brighthush, client satisfaction is the cornerstone of our success. Your ability to orchestrate complex schedules, anticipate client needs, and resolve issues swiftly will directly impact our reputation for reliability and excellence. By mastering the art of scheduling, you’ll help our Account Managers focus on strategic growth while you provide the operational backbone that keeps our clients coming back.

Key Responsibilities

• Schedule Management: Efficiently handle high‑priority scheduling and rescheduling requests, adapting to shifting priorities while keeping all stakeholders informed.
• Client Liaison: Serve as the primary point of contact for clients, managing preferences, answering queries, and delivering a white‑glove service experience.
• Ticket Triage: Review incoming Zendesk tickets, route them to the appropriate operations team or account manager, and follow up to ensure timely resolution.
• Issue Escalation: De‑escalate challenging client interactions, maintaining professionalism and escalating to the Scheduling Manager when necessary.
• Cross‑Functional Collaboration: Work closely with Scheduling, Account Management, Operations, and Technical Support to align on client needs and internal processes.
• Process Optimization: Identify bottlenecks in scheduling workflows, propose solutions, and implement improvements that increase efficiency and client satisfaction.
• Data Accuracy: Maintain accurate client records in our CRM and scheduling tools, ensuring all information is up‑to‑date and compliant with confidentiality standards.
• Reporting: Generate weekly and monthly reports on scheduling metrics, client feedback, and operational performance for leadership review.

Essential Qualifications

• Minimum of 2 years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company.
• Proficiency with cloud‑based applications such as Google Workspace, Slack, and scheduling tools (e.g., Calendly, Microsoft Outlook).
• Strong integrity and a proven track record of handling confidential information with discretion.
• Excellent time‑management skills and the ability to prioritize competing tasks in a fast‑paced environment.
• Exceptional verbal and written communication skills, with a knack for active listening and clear articulation.
• Quick learner who can adapt to new systems, processes, and technologies with minimal guidance.
• Flexibility to work across Pacific, Mountain, or Central Time Zones, with core hours of 9:00 am–5:30 pm or 10:00 am–6:30 pm PT.

Preferred Qualifications

• Experience with legal case management software (e.g., Clio, MyCase) or court docketing systems.
• Knowledge of deposition logistics, including witness coordination, venue booking, and equipment setup.
• Background in customer success or account management roles within a tech or legal services environment.
• Familiarity with Zendesk ticketing and workflow automation.
• Previous remote work experience in a distributed team setting.

Skills & Competencies

• Organizational Excellence: Mastery of calendar management, task prioritization, and meticulous attention to detail.
• Client‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to identify issues quickly, think critically, and implement effective solutions.
• Collaboration: Comfortable working with cross‑functional teams and fostering a culture of open communication.
• Adaptability: Thrive in a rapidly evolving environment, embracing change and continuous improvement.
• Tech Savvy: Comfortable learning new software, integrating tools, and leveraging automation to streamline workflows.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Scheduler & Customer Success Coordinator, you’ll have the chance to:

• Progress into a Senior Scheduler or Customer Success Manager role, taking on more strategic responsibilities.
• Lead cross‑functional projects that shape the future of our scheduling platform.
• Participate in ongoing training programs, including legal industry certifications, project management courses, and leadership development workshops.
• Attend virtual conferences, webinars, and industry events to stay ahead of legal tech trends.
• Contribute to internal knowledge bases, creating best‑practice guides and SOPs that benefit the entire organization.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture encourages autonomy while fostering collaboration through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open‑door communication channels via Slack, where ideas and feedback are welcomed.
• Flexible work hours that respect personal commitments and promote work‑life balance.
• A culture of recognition, with quarterly shout‑outs and spot awards for outstanding contributions.
• Community initiatives, such as virtual coffee chats, wellness challenges, and volunteer days.

Compensation & Benefits

• Hourly Rate: $20–$27 per hour, commensurate with experience.
• Health, Vision, & Dental: Comprehensive company‑sponsored plans for employees and dependents.
• Wellness & Mental Health: Access to counseling services, meditation apps, and wellness stipends.
• Paid Time Off: Flexible PTO policy that allows you to recharge and maintain balance.
• Equity Options: Opportunity to own a piece of brighthush and share in our success.
• Home Office Stipend: Monthly allowance to cover internet, phone, and ergonomic equipment.
• Additional perks include a generous holiday schedule, remote work allowances, and a culture that values continuous learning.

How to Apply

Ready to join a team that values precision, empathy, and innovation? Submit your application through our careers portal or click the button below. We’re excited to learn how you can contribute to our mission of redefining legal support.

Apply to This Job

Closing Statement

At brighthush, every scheduler is a hero behind the scenes, ensuring that our clients receive flawless, timely, and personalized service. If you’re a detail‑oriented, client‑focused professional who thrives in a fast‑paced, remote environment, we want to hear from you. Join us, and help shape the future of legal technology while advancing your career in a supportive, growth‑oriented culture.