Senior Strategic Customer Success Manager – Enterprise SaaS Growth & Renewal Leadership at brighthush

About brighthush

brighthush is a global leader in intelligent agreement management, empowering businesses to transform how they create, sign, and analyze contracts. With a portfolio that serves more than 1.8 million customers across 180+ countries, we help organizations unlock the hidden value inside their documents, turning static agreements into actionable data that fuels growth, compliance, and operational efficiency. Our AI‑native platform is the industry’s most trusted partner for e‑signature, contract lifecycle management, and advanced analytics, enabling companies to accelerate deal cycles, reduce risk, and drive measurable ROI.

At brighthush, we believe that the future of business is built on collaboration, transparency, and continuous improvement. Our culture is rooted in curiosity, empathy, and a relentless focus on delivering value to our customers. We celebrate diversity, champion inclusion, and empower every team member to bring their authentic self to work. If you’re passionate about helping enterprises thrive in a digital world, brighthush is the place where your expertise will shape the next wave of customer success.

Why This Role Matters

The Senior Strategic Customer Success Manager (CSM) is the linchpin between our customers and the brighthush ecosystem. You will own a portfolio of high‑value accounts, ensuring they not only renew but also expand their usage of our platform. By acting as a trusted advisor, you’ll unlock new opportunities for digital transformation, drive adoption, and safeguard the long‑term health of our customer relationships.

Key Responsibilities

• Portfolio Ownership: Manage a defined territory of enterprise accounts, maintaining a deep understanding of each customer’s business objectives, pain points, and success metrics.
• Renewal & Growth Leadership: Lead end‑to‑end renewal negotiations, securing favorable terms while protecting customer trust and maximizing revenue. Identify upsell and cross‑sell opportunities that align with the customer’s strategic roadmap.
• Value Realization: Conduct regular business reviews, translating platform usage data into actionable insights that demonstrate ROI and drive continued investment.
• Strategic Advisory: Serve as the primary point of contact for executive stakeholders, guiding them through digital adoption journeys and positioning brighthush as a catalyst for organizational change.
• Cross‑Functional Collaboration: Partner with Sales, Pricing, Legal, Product, and Revenue Operations to develop tailored growth plans, mitigate risk, and streamline the renewal process.
• Data‑Driven Decision Making: Leverage CRM analytics, health scores, and behavioral patterns to prioritize outreach, forecast renewals, and surface potential churn risks.
• Process Excellence: Maintain impeccable data hygiene in Salesforce, ensuring accurate forecasting, opportunity management, and reporting.
• Escalation Management: Act as the escalation champion for any customer concerns, coordinating cross‑team responses to resolve issues swiftly and maintain satisfaction.

Essential Qualifications

• 8+ years of experience in SaaS sales, renewal management, or customer success, with a proven track record of meeting or exceeding quota.
• Demonstrated success in negotiating multi‑year contracts and navigating complex deal cycles.
• Strong analytical mindset, capable of interpreting usage data and translating it into strategic recommendations.
• Exceptional communication skills—both written and verbal—across all organizational levels, including C‑suite executives.
• Proficiency in Salesforce and other CRM tools; experience with forecasting and opportunity management.
• BA/BS degree or equivalent professional experience.

Preferred Qualifications

• Advanced contract negotiation experience, with a history of closing deals on time and within budget.
• Experience driving enterprise adoption and change management initiatives.
• Strategic thinker who can lead persuasive value conversations at the executive level.
• Ability to thrive in a fast‑paced environment, adapting quickly to shifting priorities.
• High urgency, organization, and prioritization skills.
• Excellent written and verbal communication, with the ability to convey complex value propositions simply.

Core Competencies & Skills

• Customer‑centric mindset with a passion for delivering measurable outcomes.
• Strategic account planning and execution.
• Data‑driven decision making and analytical rigor.
• Negotiation and influence across internal and external stakeholders.
• Change management and adoption facilitation.
• Team collaboration and cross‑functional leadership.
• Resilience and adaptability in dynamic, high‑growth environments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our platform. As a Senior Strategic CSM, you’ll:

• Progress to Director or VP of Customer Success, overseeing a global team of CSMs.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Participate in executive‑level strategy sessions, influencing the direction of our platform.
• Access continuous learning through internal training, industry conferences, and mentorship programs.
• Earn certifications in account management, negotiation, and SaaS metrics to enhance your professional profile.

Work Environment & Culture at brighthush

We embrace a flexible, remote‑first model that allows you to work from anywhere while staying connected to a vibrant, collaborative community. Our culture is defined by:

• Transparency: Open communication channels across all levels, fostering trust and shared ownership.
• Innovation: A culture that encourages experimentation, rapid iteration, and continuous improvement.
• Inclusivity: A commitment to diversity, equity, and belonging, ensuring every voice is heard.
• Well‑being: Comprehensive wellness programs, mental health resources, and flexible schedules to support work‑life balance.
• Recognition: Regular celebrations of achievements, both big and small, to keep morale high.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior SaaS customer success roles.
• Performance‑based variable compensation tied to renewal, upsell, and customer health metrics.
• Equity options that align your success with the company’s long‑term growth.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) matching and financial wellness resources.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for conferences, courses, and certifications.
• Wellness stipend, mental health support, and access to virtual fitness classes.

How to Apply

Ready to take the next step in your career and help enterprises unlock the full potential of their agreements? Join brighthush as our next Senior Strategic Customer Success Manager and be part of a team that is redefining the future of business.

Click the button below to submit your application and start your journey with brighthush.