Experienced Customer Service Consultant – Remote – Henderson, Nevada – Delivering Seamless Automotive Buying Experience at brighthush

Introduction

Welcome to brighthush, the trailblazer redefining the automotive retail experience. With a legacy of transparency, integrity, and customer obsession, brighthush has grown into the nation’s largest retailer of used vehicles, serving millions of satisfied customers across the United States. We’re not just selling cars; we’re crafting journeys that empower buyers to make confident, informed decisions—whether they’re browsing online from the comfort of their home or stepping into one of our flagship stores.

As a Customer Service Consultant in our Remote Customer Experience Center (CEC), you’ll be the linchpin that connects our digital and physical touchpoints. Your role is pivotal: you’ll guide prospects from the first click to the final keys, ensuring every interaction feels personal, efficient, and unforgettable. If you thrive in a fast‑paced, high‑energy environment and love turning curiosity into commitment, brighthush is the place for you.

About brighthush

brighthush is built on a simple philosophy: customers deserve honesty, clarity, and a seamless path to ownership. Over the past three decades, we’ve pioneered innovations that have reshaped how people buy cars— from our “No‑Haggle” pricing model to our comprehensive vehicle history reports. With more than 250 stores nationwide and a growing remote workforce, we’re constantly expanding our reach and refining our service.

Our culture is rooted in collaboration, continuous learning, and a relentless focus on results. We celebrate diversity, encourage fresh ideas, and reward those who take initiative. Whether you’re a seasoned sales professional or a newcomer eager to learn, brighthush offers a platform where your contributions matter and your career can accelerate.

Role Overview

As a Remote Customer Service Consultant, you will:

• Serve as the primary point of contact for inbound leads, answering questions via phone, chat, and email.
• Leverage your deep knowledge of the brighthush inventory to recommend vehicles that align with each customer’s needs and budget.
• Guide prospects through every step of the buying process— from online research and vehicle appraisal to financing, trade‑in evaluation, and delivery scheduling.
• Ensure a flawless transition between online and in‑store experiences, providing a consistent, high‑quality service that reflects brighthush’s brand promise.
• Mentor and coach junior consultants as you grow your expertise and leadership skills.
• Achieve and exceed sales targets while maintaining the highest standards of customer satisfaction.
• Obtain the required Automotive Sales Person License in applicable states, including any necessary travel for testing or licensing.

Key Responsibilities

Every day, you’ll:

• Engage Prospects: Connect with customers online and over the phone to understand their vehicle preferences, budget constraints, and buying timelines.
• Educate & Advise: Provide clear, concise information about vehicle features, pricing, financing options, and trade‑in values.
• Coordinate Logistics: Arrange vehicle appraisals, schedule test drives, and coordinate delivery or pickup logistics.
• Close Deals: Guide customers through the paperwork process, ensuring all documentation is accurate and completed on time.
• Maintain Records: Update customer information in our CRM system, track interactions, and follow up on pending actions.
• Collaborate with Teams: Work closely with the Sales, Finance, and Service departments to resolve issues and deliver a unified customer experience.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of sales or customer service experience, ideally in a retail or automotive setting.
• Strong interpersonal skills with the ability to build rapport quickly and effectively.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, CRM systems, and Microsoft Office Suite.
• Self‑motivated, goal‑oriented, and able to thrive in a dynamic, high‑volume environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Willingness to travel to obtain the Automotive Sales Person License in required states.
• Must reside within 100 miles of the designated CEC location.

Preferred Qualifications

• Experience with automotive financing or appraisal processes.
• Knowledge of local market trends and vehicle inventory management.
• Previous experience in a remote or virtual sales role.
• Demonstrated ability to meet or exceed sales quotas and customer satisfaction metrics.
• Leadership or mentoring experience within a sales or customer service context.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to identify obstacles and devise creative solutions quickly.
• Adaptability: Comfortable with change, new technologies, and evolving processes.
• Team Collaboration: Works effectively with cross‑functional teams to achieve shared goals.
• Time Management: Prioritizes tasks efficiently in a fast‑paced environment.
• Data‑Driven Decision Making: Uses metrics and analytics to refine strategies and improve performance.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Consultant, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer engagement.
• Mentorship from seasoned sales leaders who will guide you through advanced selling strategies and career planning.
• Clear performance metrics that open doors to higher‑level roles such as Senior Consultant, Team Lead, Sales Manager, or Business Development Manager.
• Cross‑departmental exposure— from Finance to Service—to broaden your skill set and increase your value to the organization.
• Annual performance reviews with tangible incentives, including bonuses, commissions, and recognition awards.

Work Environment & Culture

Our Remote Customer Experience Center is more than a virtual office—it’s a vibrant community of passionate professionals who share a common mission: to make car buying effortless and enjoyable. You’ll enjoy:

• Flexible work hours that accommodate your lifestyle.
• State‑of‑the‑art technology that keeps you connected and productive.
• A collaborative culture that values transparency, innovation, and mutual respect.
• Regular team events, virtual coffee breaks, and recognition programs that foster camaraderie.
• Access to wellness resources, including mental health support and fitness incentives.

Compensation & Benefits

We offer a competitive hourly rate ranging from $20.70 to $31.40, depending on experience and performance. In addition to base pay, you’ll have the opportunity to earn commissions and bonuses tied to your sales achievements.

Benefits for full‑time associates include:

• Paid sick leave (up to 48 hours per year, accrued bi‑weekly).
• Vacation time (80–200 hours per year after a 90‑day waiting period, based on tenure).
• Six paid scheduled holidays plus one floating holiday per year.
• Holiday premium pay for working on scheduled holidays.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Employee discount on vehicle purchases.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.

Full‑time salaried associates enjoy unlimited paid time off for sick leave, vacation, bereavement, jury duty, and other personal needs, subject to manager approval.

How to Apply

Ready to join a team that’s reshaping the automotive industry? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.