Dynamic Territory Sales & Training Manager – Direct Sales Lead for Chattanooga Region – Drive Growth & Customer Success

About brighthush

brighthush is a forward‑thinking technology services firm dedicated to empowering the hard‑of‑hearing community through innovative captioning solutions. With a mission to bridge communication gaps, we combine cutting‑edge software, cloud infrastructure, and a passion for accessibility to deliver high‑quality caption telephone services across the United States. Our team thrives on collaboration, creativity, and a relentless drive to make a difference. As we expand our footprint in Chattanooga, we’re looking for a dynamic Territory Sales & Training Manager who can lead our direct sales efforts, nurture client relationships, and inspire a high‑performance sales culture.

Why Join brighthush?

• Impactful Work: Every call you support helps a person communicate more effectively, creating real, measurable change.
• Growth‑Oriented Culture: We invest in continuous learning, mentorship, and career advancement for all team members.
• Competitive Compensation: Base salary plus uncapped commission, performance bonuses, and a comprehensive benefits package.
• Flexible Work Environment: Remote work from Chattanooga with the support of a high‑speed home office and occasional travel.
• Inclusive Community: A diverse, collaborative workplace that values every voice and perspective.

Key Responsibilities

As the Territory Sales & Training Manager, you will be the linchpin between our technology, our clients, and our sales strategy. Your day‑to‑day activities will include:

• Territory Management: Own a defined geographic region, develop a strategic account plan, and execute a pipeline that drives revenue growth.
• Direct Sales Leadership: Prospect, qualify, and close new business opportunities while maintaining a robust sales funnel.
• Customer Onboarding & Training: Conduct on‑site and virtual training sessions for new clients, ensuring they can fully leverage our captioning platform.
• Installation Oversight: Coordinate with technical teams to schedule, supervise, and verify the successful installation of equipment.
• Referral Generation: Build strong relationships with existing customers to secure referrals and expand our network.
• Data & Reporting: Maintain accurate records in Salesforce, track key metrics, and provide weekly/quarterly sales reports to leadership.
• Cross‑Functional Collaboration: Work closely with Marketing, Product, and Customer Success to align messaging, product updates, and client feedback.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to increase efficiency and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 3–5 years of outside sales experience, preferably in technology or telecommunications.
• Proven track record of meeting or exceeding sales targets in a direct‑sales environment.
• Valid driver’s license and reliable personal vehicle; comfortable with extensive car travel and occasional air travel.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Teams.
• Experience using Salesforce or similar CRM platforms.
• Excellent communication, presentation, and negotiation skills.
• Self‑motivated, results‑driven, and able to thrive in a remote, flexible schedule that includes weekends.

Preferred Qualifications

• Experience in the accessibility or assistive technology sector.
• Background in training or onboarding new users of complex software solutions.
• Knowledge of the Tennessee market and key industry stakeholders.
• Advanced data analysis skills and ability to translate metrics into actionable insights.
• Fluency in additional languages (e.g., Spanish) is a plus.

Core Competencies & Skills

• Strategic Thinking: Ability to develop long‑term plans that align with company goals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Comfortable navigating changing priorities and evolving technology.
• Team Collaboration: Works effectively with cross‑functional teams and mentors junior staff.
• Problem‑Solving: Quickly identifies obstacles and implements creative solutions.
• Time Management: Prioritizes tasks to meet deadlines in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Territory Sales & Training Manager, you will have the opportunity to:

• Progress to a Regional Sales Director role, overseeing multiple territories.
• Lead cross‑functional initiatives such as product launches or market expansion projects.
• Participate in leadership development programs, including mentorship, coaching, and executive shadowing.
• Attend industry conferences, webinars, and training workshops to stay ahead of market trends.
• Earn certifications in sales methodologies (e.g., SPIN Selling, Challenger Sale) and technology platforms.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote work model is supported by:

• High‑speed home office stipends and ergonomic equipment.
• Regular virtual team huddles, town‑hall meetings, and informal “coffee chat” sessions.
• Annual in‑person retreats and quarterly off‑site strategy workshops.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Inclusive hiring practices and a zero‑tolerance policy for discrimination.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $45,000 – $80,000 per year, commensurate with experience.
• Commission & Bonuses: Uncapped commission structure and quarterly performance bonuses.
• 401(k) Matching: Company match up to 4% of your salary.
• Retirement Plan: 401(k) with employer contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources.
• Professional Development: Tuition reimbursement for relevant courses and certifications.
• Paid Time Off: 15 days of PTO, 10 paid holidays, and flexible sick leave.
• Technology Stipend: Monthly allowance for home office equipment and internet.
• Employee Assistance Program: 24/7 counseling and support services.

How to Apply

If you’re ready to take the next step in your sales career and make a tangible difference in the lives of people who rely on captioning technology, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.

Join brighthush Today!

Become part of a mission‑driven organization that blends technology with compassion. As our Territory Sales & Training Manager, you’ll lead the charge in expanding our reach, training new users, and ensuring our clients receive the highest level of service. Apply now and help us bring clearer communication to everyone.