Dynamic Travel‑Ready Customer Training Specialist – Entry Level – Championing Seamless Software Adoption for Automotive Dealerships at brighthush

About brighthush

brighthush stands at the forefront of automotive technology, delivering a unified platform that seamlessly blends inventory management, sales, service, and marketing into one intuitive experience. With a global reach and a reputation for excellence, we partner with thousands of dealerships worldwide, empowering them to streamline operations, elevate customer interactions, and boost profitability. Our mission is simple: make technology a catalyst for growth, not a barrier.

We’re looking for passionate, customer‑centric professionals who thrive on teaching, traveling, and driving tangible results. If you’re ready to help dealerships unlock the full potential of their technology, brighthush is the place for you.

Position Overview

The Travel‑Ready Customer Training Specialist is an entry‑level role that blends on‑site engagement with remote support to ensure our dealership partners achieve maximum value from the brighthush platform. As the primary point of contact during the critical adoption phase, you’ll guide managers and staff through customized training sessions, troubleshoot issues, and foster a culture of continuous learning.

Travel will constitute approximately 80% of your time, visiting dealership locations across the country. When you’re not on the road, you’ll work from your home office to prepare for upcoming trips, conduct virtual training, and follow up with recently installed customers.

Key Responsibilities

• On‑Site Training & Implementation: Deliver face‑to‑face training sessions with dealership management and staff, tailoring content to each location’s unique workflow and business goals.
• Remote Support & Coaching: Provide ongoing virtual assistance through video calls, webinars, and email, ensuring continuous learning and rapid issue resolution.
• Customer Relationship Management: Build strong, trust‑based relationships with dealership leaders, acting as a strategic advisor on best practices and feature utilization.
• Pre‑Travel Preparation: Research each dealership’s operational structure, current pain points, and training needs; develop customized agendas and training materials.
• Post‑Implementation Follow‑Up: Conduct post‑visit surveys, gather feedback, and identify opportunities for upsell or additional training modules.
• Data Collection & Reporting: Track training metrics, completion rates, and customer satisfaction scores; provide actionable insights to the Customer Success Manager.
• Continuous Improvement: Collaborate with product, content, and engineering teams to refine training content and identify new features that address customer pain points.
• Travel & Logistics Management: Plan and manage travel itineraries, accommodations, and on‑site logistics to ensure a seamless experience for both the dealership and the brighthush team.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree in Business, Communications, Information Technology, or a related field preferred.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Excellent interpersonal skills with the ability to engage and motivate diverse audiences.
• Comfortable with travel (80% on‑site) and flexible scheduling to accommodate dealership hours.
• Basic technical proficiency with Windows, macOS, and common productivity suites.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑moving environment.
• Demonstrated passion for customer success and a genuine desire to help others learn and grow.

Preferred Qualifications

• Experience in a customer‑facing role within the automotive, retail, or technology sectors.
• Prior exposure to software training, onboarding, or implementation projects.
• Familiarity with industry‑standard dealership management systems is a plus.
• Experience with virtual training platforms such as video conferencing tools.
• Basic data analysis skills using Excel or similar tools.
• Knowledge of project management methodologies (Agile, Scrum).

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver solutions that exceed expectations.
• Adaptability: Thrive in dynamic environments and adjust training approaches based on audience feedback.
• Problem‑Solving: Quickly diagnose issues and provide clear, actionable guidance.
• Presentation & Facilitation: Deliver engaging, interactive training sessions that keep participants engaged.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity while traveling.
• Collaboration: Work effectively with cross‑functional teams (Product, Engineering, Marketing) to align training content with product updates.
• Data‑Driven Decision Making: Use metrics to assess training effectiveness and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Travel‑Ready Customer Training Specialist, you’ll gain exposure to:

• Hands‑on experience with a leading automotive technology platform.
• Mentorship from seasoned Customer Success leaders.
• Cross‑functional collaboration with Product, Engineering, and Marketing teams.
• Professional development courses in sales, training, and project management.
• Clear career pathways to roles such as Senior Training Specialist, Implementation Manager, or Customer Success Manager.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our teams are empowered to take ownership, experiment, and drive results. We celebrate diversity, encourage open communication, and prioritize work‑life balance—even for our travel‑heavy roles. You’ll find a supportive environment where your ideas are heard and your growth is a top priority.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with industry standards for entry‑level training specialists.
• Travel allowances and reimbursement for mileage, lodging, and meals.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Employee discount program on brighthush products and partner services.

How to Apply

Ready to embark on an exciting journey where you’ll help dealerships unlock the full potential of their technology? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Travel‑Ready Customer Training Specialist role at brighthush. We’re eager to hear how your passion for customer success and love of travel can drive meaningful impact for our partners.

Join brighthush Today

At brighthush, we’re more than a technology company—we’re a community of innovators dedicated to transforming the automotive industry. If you’re a motivated, customer‑focused individual who thrives on travel and enjoys teaching others, this is the role for you. Apply now and become a pivotal part of a team that’s shaping the future of dealership operations.