Experienced Compassionate Customer Service & Call Center Representative – Remote Utility Support Specialist with brighthush – Empowering Communities Across Ohio & Pennsylvania

About brighthush and the Community Impact

At brighthush, we believe that every family deserves reliable access to essential services, and that begins with the people who help them navigate the challenges of everyday life. Our mission is to empower communities across Ohio and Pennsylvania by providing compassionate, efficient, and knowledgeable support to those seeking assistance with their utility bills. As a remote Customer Service & Call Center Representative, you will be the frontline advocate for families who need help staying connected to the power that keeps their homes safe, their children learning, and their businesses thriving.

When you join brighthush, you become part of a dedicated team that values empathy, integrity, and continuous improvement. We partner with local organizations and government agencies to streamline assistance programs, ensuring that every call you handle translates into real, tangible relief for someone in need. Your work will directly influence the financial stability of households, the well‑being of children, and the resilience of local economies.

Key Responsibilities

• Inbound and Outbound Call Management: Handle a high volume of inbound customer inquiries while proactively reaching out to potential applicants to explain available assistance programs.
• Eligibility Assessment: Review income documentation, verify eligibility criteria, and accurately process applications to determine qualifying assistance.
• Customer Record Keeping: Maintain meticulous, organized records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Problem Solving: Resolve customer concerns, answer questions about billing, payment plans, and program requirements, and provide clear, actionable guidance.
• Team Collaboration: Work closely with supervisors and peers to meet daily, weekly, and monthly program goals, sharing best practices and insights.
• Continuous Learning: Participate in ongoing training sessions to stay current on policy changes, new assistance programs, and system updates.
• Quality Assurance: Adhere to call scripts, quality metrics, and compliance standards to ensure a consistent, high‑quality customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or telehealth environment.
• Strong verbal and written communication skills in English; bilingual abilities are a plus.
• Proficiency with Microsoft Windows, Office Suite (Word, Excel, Outlook), and the ability to quickly learn new software platforms.
• Demonstrated patience, empathy, and the ability to remain calm under pressure.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid driver’s license and a clean driving record are required for occasional in‑person visits (if applicable).

Preferred Qualifications

• Experience working with utility or social service assistance programs.
• Knowledge of state and federal regulations related to utility subsidies and financial aid.
• Previous exposure to CRM systems such as brighthush, brighthush, or similar platforms.
• Background in data entry or administrative support.
• Experience in a remote work setting with proven self‑discipline and time‑management skills.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help others and a commitment to delivering exceptional service.
• Active Listening: Ability to understand customer needs, ask clarifying questions, and respond appropriately.
• Problem‑Solving: Quick thinking and resourcefulness to resolve issues efficiently.
• Attention to Detail: Accuracy in data entry, documentation, and compliance adherence.
• Time Management: Prioritizing tasks, meeting call volume targets, and maintaining productivity in a remote environment.
• Adaptability: Flexibility to adjust to new policies, tools, and customer scenarios.
• Team Collaboration: Willingness to share knowledge, support teammates, and contribute to a positive workplace culture.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and impact. As a Customer Service Representative, you will have access to:

• Structured mentorship programs that pair you with experienced supervisors.
• Regular coaching sessions focused on skill enhancement, communication techniques, and advanced problem‑solving.
• Clear pathways to transition into full‑time roles within our client organizations, including supervisory or program‑management positions.
• Access to online learning platforms covering topics such as customer experience, data analytics, and public policy.
• Annual performance reviews that identify growth opportunities and set personalized development goals.

Work Environment & Company Culture

Our remote work model empowers you to create a comfortable, productive home office while staying connected to a vibrant team. Key cultural highlights include:

• Weekly virtual team huddles to celebrate wins and share updates.
• Monthly “Wellness Wednesdays” featuring guided meditation, fitness challenges, or mental‑health webinars.
• A transparent communication style that encourages open dialogue and feedback.
• Recognition programs that reward exceptional customer service, innovation, and teamwork.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks, and Benefits

• Competitive hourly rate starting at $16.00, with opportunities for raises and performance‑based bonuses.
• Paid training and onboarding, fully remote and flexible.
• Health, dental, and vision insurance options for eligible employees.
• Life insurance and short‑term disability coverage.
• Flexible work schedule: Monday through Friday, with weekends off.
• Home‑office stipend to help set up a comfortable, ergonomic workspace.
• Paid time off (PTO) and holiday schedule aligned with state observances.
• Employee assistance program (EAP) for mental‑health support.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

When you become a part of brighthush, you’re not just filling a role—you’re becoming a vital link in a network that keeps families powered, safe, and hopeful. You’ll experience:

• Meaningful work that directly improves the lives of community members.
• A supportive, collaborative team that celebrates your successes.
• Clear career progression and the chance to grow into leadership roles.
• Flexibility to balance professional responsibilities with personal life.
• The satisfaction of knowing your daily contributions help families stay connected to the world.

Ready to Make a Difference?

If you’re passionate about customer service, eager to learn, and ready to help families navigate their utility challenges, we want to hear from you. Join brighthush and turn your empathy into action, your skills into impact, and your career into a journey of growth and purpose.

Apply today and start your journey as a Compassionate Customer Service & Call Center Representative – Remote Utility Support Specialist with brighthush. Together, we’ll light up lives, one call at a time.