Ecommerce Specialist

eCommerce Product Specialist (Intermediate) Contract Dates: Until April 27, 2027 Work Arrangement: Remote; East Coast hours preferred Position Overview We are seeking an eCommerce Product Specialist to support the creation, maintenance, and optimization of product detail pages (PDPs) for an eCommerce business. This role ensures product information, imagery, video, attributes, specifications, and overall site presentation meet established content, quality, and brand standards. The specialist will collaborate with merchandising, buying, vendors, and internal content teams to gather missing information, resolve content gaps, and deliver accurate, engaging, customer-focused product pages. The ideal candidate is detail-oriented, organized, comfortable managing multiple priorities, and proactive in identifying and resolving content issues.

Key Responsibilities

Create, maintain, and optimize product detail pages, ensuring content is accurate, complete, and delivered on schedule. Develop and optimize product titles, descriptions, enhanced copy, attributes, specifications, and other customer-facing content. Source, organize, and publish product imagery, video, and enhanced content while ensuring assets meet quality, compliance, branding, and naming standards. Identify missing, inaccurate, or low-quality product information and digital assets, partnering with merchandising teams, vendors, and internal stakeholders to resolve gaps. Conduct thorough quality assurance checks before publishing and promptly correct identified errors. Identify and escalate issues related to website presentation, product displays, content, or systems. Manage multiple projects, changing priorities, and deadlines while maintaining accuracy and efficiency. Communicate professionally with internal stakeholders and external vendors to maintain productive working relationships. Participate in team meetings, projects, training, and process updates to support departmental goals. Follow established workflows, content standards, naming conventions, and quality requirements. Adopt new tools, automation, and AI-supported workflows to improve productivity and content quality. Recommend process improvements that enhance workflow efficiency and the overall customer experience.

Required Qualifications

Strong attention to detail and commitment to accurate, customer-friendly product information. Ability to manage multiple workstreams, competing priorities, and deadlines. Strong written and verbal communication skills. Experience working with spreadsheets, trackers, product information systems, and digital asset management tools. Ability to follow documented processes, content standards, and quality requirements. Proven ability to identify issues, take ownership, and escalate when needed. Proficiency in Microsoft Office, particularly Excel.

Preferred Qualifications

Bachelor's degree in Marketing, English, Digital Media, Merchandising, Graphic Design, Business, or a related field; equivalent relevant experience will also be considered. 1–2+ years of experience in eCommerce, digital content, retail, merchandising, customer experience, or marketing. Experience creating, maintaining, or optimizing eCommerce product detail pages. Familiarity with product titles, descriptions, attributes, specifications, imagery, video, and enhanced content. Experience collaborating with buying teams, category merchandising, vendors, and cross-functional partners. Experience with image editing and HTML. Understanding of eCommerce principles and customer experience best practices. Willingness to adopt new technology, automation, and AI-supported workflows. Preferred Tools Adobe Firefly and Photoshop Adobe Experience Manager (AEM) Assets Syndigo PIM Microsoft Copilot