Enterprise and Strategic Customer Success Lead – Driving Growth, Trust, and Innovation for brighthush’s Enterprise Clients

Introduction: Join brighthush, the Trailblazer in Privacy‑First Data Management

brighthush is redefining how the world handles data responsibly. As a cutting‑edge privacy management platform, we empower more than 3,500 brands—from global retailers and media networks to fintechs and AI‑native companies—to keep their data clean, permissioned, and AI‑ready. Our mission is simple yet profound: enable enterprises to collect, control, and activate compliant data across every layer of their ecosystem, while unlocking new revenue streams from advertising, data, and AI initiatives.

In an era where privacy regulations are expanding worldwide and AI is reshaping data usage, the demand for a robust, no‑code solution like brighthush has never been higher. We sit at the intersection of law, technology, and consumer trust, making privacy one of the most exciting and fast‑moving fields in software today.

As a 70‑person, Series B company backed by top‑tier investors, brighthush is a fast‑growing, high‑energy organization. Our passionate, close‑knit team operates at the very top of their game, driven by our core values of passion, growth, grit, collaboration, and integrity.

Why brighthush? What Makes Us Unique

• Impact at Scale: You’ll work with the world’s most influential brands, helping them navigate complex privacy landscapes while driving tangible business outcomes.
• Innovation‑Driven Culture: Our platform is built on the latest AI and data‑governance technologies, and we constantly iterate based on real‑world customer feedback.
• Career Growth: From the first day, you’ll be entrusted with high‑visibility accounts and given the autonomy to shape the customer success strategy.
• Inclusive Environment: We celebrate diversity, foster belonging, and are committed to building a workforce that reflects the users we serve.

About the Role: Enterprise and Strategic Customer Success Lead

As the Enterprise and Strategic Customer Success Lead at brighthush, you will own the relationship with 20‑25 of our largest, most strategic customers. Your focus will be on ensuring these accounts not only stay with us but also grow, expand, and become vocal advocates for our platform. This is a highly customer‑centric role that demands deep empathy, analytical rigor, and a passion for driving measurable ROI.

Key Responsibilities

• Relationship Building: Cultivate trusted partnerships with daily users, product managers, data stewards, and executive sponsors at each account.
• Strategic Account Planning: Define success metrics, create detailed account plans, and conduct executive business reviews that highlight ROI and future opportunities.
• Proactive Engagement: Stay in touch beyond renewals, monitoring business changes, regulatory shifts, and technology roadmaps that could impact the customer’s use of brighthush.
• Success‑at‑Scale Monitoring: Leverage our proprietary signal framework to detect churn or renewal risk early and implement mitigation strategies.
• Expansion & Upsell: Identify expansion opportunities, collaborate with Account Executives to close deals, and drive revenue growth within existing accounts.
• Escalation Management: Own escalations, coordinate cross‑functional responses, and ensure timely resolution while maintaining customer trust.
• Product Feedback Loop: Capture customer insights and translate them into actionable product enhancements.
• Metrics & Reporting: Track gross and net revenue retention, customer health scores, and advocacy metrics; present findings to leadership.

Essential Qualifications

• 12+ years of B2B SaaS Customer Success or Account Management experience, with at least 5 years managing enterprise or strategic accounts.
• Proven track record of retaining and expanding large accounts through ROI‑driven conversations.
• Strong understanding of privacy regulations (GDPR, CCPA, LGPD, etc.) and the data‑governance landscape.
• Hands‑on experience with AI tools such as Claude, and proficiency in extracting insights from Salesforce, HubSpot, Intercom, and product analytics.
• Excellent communication skills—able to present complex data to executives and translate technical details into business value.
• Ability to influence Product, Engineering, and Sales teams without direct authority.
• Legally authorized to work in the United States.
• Bachelor’s degree (or equivalent experience).

Preferred Qualifications

• Privacy industry knowledge, including familiarity with privacy frameworks and compliance tools.
• Professional certifications such as CIPP, CIPM, or a legal background in privacy law.
• Experience working in a startup environment, comfortable with ambiguity and rapid change.
• Previous exposure to AI‑native companies or data‑centric enterprises.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Management & Stakeholder Engagement
• Data‑Driven Decision Making
• ROI Analysis & Business Case Development
• Cross‑Functional Collaboration
• Problem Solving & Conflict Resolution
• Adaptability & Resilience in a Fast‑Paced Environment
• Proficiency in CRM & Customer Success Platforms

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You’ll start as a key player in the Customer Success team, then progress to Senior Customer Success Manager, and eventually to Director of Enterprise Customer Success. Along the way, you’ll:

• Lead cross‑functional initiatives that shape product roadmap and go‑to‑market strategy.
• Mentor junior team members and share best practices across the organization.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access to continuous learning resources, including AI, privacy, and leadership development programs.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We embrace a flexible, remote‑friendly model with core collaboration hours, allowing you to balance work and life while staying connected with your teammates. Our team is diverse, inclusive, and driven by a shared passion for privacy and innovation.

Compensation, Perks, and Benefits

• Competitive Salary: $180,000 – $215,000 base, plus equity and comprehensive benefits.
• Health & Wellness: 100% coverage for medical, dental, and vision for US‑based full‑time employees.
• Unlimited PTO & 10 Paid Company Holidays
• Paid Parental Leave
• Remote‑friendly with flexible scheduling built around core collaboration hours.
• Commuter benefits for office‑based employees.
• Equity in a high‑growth, Series B company.

Location & Eligibility

Although the role is remote, we require candidates to be located in one of the following U.S. cities: Chicago, New York City, San Francisco, or Atlanta. This ensures seamless collaboration with our on‑site teams and clients in those regions.

How to Apply

Ready to make a tangible impact on the future of privacy‑first data management? Click the link below to apply and join the brighthush team. If you need any accommodations during the application process, please email [email protected].

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Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We are committed to building a workforce that reflects the users we serve, fostering a culture of belonging, and providing equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

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