Patient Access Representative – Virtual Psychiatry & Behavioral Sciences Care Coordinator (Entry to Senior) – brighthush

About brighthush

brighthush is a leading healthcare innovation hub that redefines how mental health and behavioral science services are delivered across Texas. Leveraging cutting‑edge telemedicine technology, brighthush connects families, schools, and clinicians to a seamless, virtual care experience that is both compassionate and efficient. Our mission is simple: to make high‑quality psychiatric and behavioral health services accessible to every child and family, regardless of location or circumstance. As a part of the brighthush family, you will be at the forefront of a movement that is changing the face of mental health care in the state and beyond.

Why Join brighthush?

When you become a member of the brighthush team, you’re not just filling a role—you’re joining a community that values innovation, collaboration, and personal growth. Our total rewards package is designed to support your professional journey and personal well‑being, and it includes:

• 100% coverage of medical, dental, and vision premiums for full‑time employees.
• Generous paid time off: holidays, a preventative health day, and a combined vacation/sick leave pool totaling approximately 37–38 days per year.
• Long‑term vacation accrual: the more you stay, the more days you earn.
• Longevity Pay: monthly bonuses after two years of continuous service.
• Robust retirement plan with employer matching contributions.
• Comprehensive wellness resources: free financial and legal counseling, mental health counseling, gym membership discounts, and access to a variety of wellness programs.
• Employee discounts on entertainment, car rentals, cell phones, and more.
• Support for child and elder care, including flexible scheduling and referral services.

At brighthush, we believe that a healthy workplace fuels a healthy community. That’s why we invest in continuous learning, mentorship, and a culture that celebrates every success—big or small. Whether you’re just starting your career or looking to take the next step, brighthush offers a clear path for advancement and a supportive environment where your ideas can thrive.

Position Overview

As a Patient Access Representative for brighthush’s Virtual Psychiatry & Behavioral Sciences Care Program, you will serve as the first point of contact for families referred to our telehealth services. Your role is pivotal in ensuring that every patient receives a warm, professional introduction to our program, obtains the necessary consents, and is accurately registered and scheduled for care. You will work closely with clinicians, insurance providers, and families to guarantee a smooth, compliant, and compassionate experience from the first call to the final payment posting.

Key Responsibilities

• Collect and verify patient demographics, insurance, and financial information with a high degree of accuracy.
• Review incoming referrals and initiate contact with families seeking services, explaining program benefits and next steps.
• Enter all patient data into the electronic health record (EHR) system, ensuring completeness and compliance with data privacy regulations.
• Schedule virtual appointments, coordinate with clinicians, and confirm patient availability.
• Explain required forms and obtain signatures from patients or guarantors, ensuring all documentation is complete before the first visit.
• Assess medical necessity and verify eligibility through the compliance system, communicating findings to families and securing necessary authorizations.
• Protect the financial integrity of the program by collecting patient liability, establishing payment arrangements, and discussing payment options.
• Provide complex financial counseling, including reviewing and submitting charity applications and identifying alternative reimbursement resources.
• Post payments accurately in the system and generate patient receipts.
• Maintain effective, professional communication with physicians, care management teams, ancillary departments, nursing units, insurance companies, and families.
• Complete thorough and accurate documentation in compliance with university policies, procedures, and standards.
• Adhere to budgetary specifications, time management, supply management, and productivity expectations.
• Promote professional growth by meeting mandatory continuing education requirements, supporting department goals, and serving as a mentor or preceptor to less experienced staff.
• Perform additional duties as assigned to support the overall success of the program.

Essential Qualifications

• High school diploma or equivalent (required).
• Minimum of one year of experience in a hospital or medical business office setting.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency with electronic health record (EHR) systems and Microsoft Office Suite.
• Attention to detail and commitment to data accuracy.
• Knowledge of insurance verification processes and medical billing fundamentals.
• Capacity to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications

• Bilingual proficiency in English and Spanish (preferred).
• Experience with telehealth platforms and virtual care coordination.
• Background in behavioral health or psychiatric services.
• Certification in medical billing or coding (e.g., Certified Professional Biller).
• Experience in a fast‑paced, high‑volume clinical environment.

Skills & Competencies

• Customer‑centric mindset with a passion for improving patient experience.
• Strong organizational skills and the ability to manage multiple priorities.
• Problem‑solving aptitude and the ability to navigate complex insurance and billing scenarios.
• Adaptability to evolving technology and processes.
• Team collaboration and the ability to build rapport with clinicians, administrators, and families.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we invest in your future. As a Patient Access Representative, you will have access to:

• Structured mentorship programs that pair you with experienced leaders.
• Regular training sessions on the latest telehealth technologies, compliance updates, and patient engagement strategies.
• Opportunities to transition into roles such as Clinical Coordinator, Billing Specialist, or Program Manager.
• Leadership development workshops and cross‑functional project assignments.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our remote‑first approach allows you to work from anywhere in Texas while staying connected through virtual collaboration tools, regular team huddles, and quarterly in‑person retreats. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Our team members enjoy a supportive environment where innovation is rewarded and every voice is heard.

Compensation & Benefits

While specific salary ranges are determined by experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to patient satisfaction and program metrics.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with employer matching.
• Paid time off, holidays, and a preventative health day.
• Longevity Pay after two years of continuous service.
• Employee assistance programs, including mental health counseling.
• Gym membership discounts and wellness program access.
• Employee discounts on entertainment, travel, and technology.

Physical & Security Requirements

• Occasional lifting of up to 50 pounds, frequent lifting up to 20 pounds, and constant lifting up to 10 pounds.
• Security‑sensitive position requiring adherence to Texas Education Code §51.215 and Texas Government Code §411.094.
• Regular background checks to ensure compliance with state and federal security standards.

Residency Requirement

Candidates must permanently reside and work within the State of Texas. Remote work is available for qualified applicants located in Texas.

How to Apply

Ready to make a difference in the lives of families across Texas? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills and passion can help us expand access to high‑quality psychiatric and behavioral health care.

Apply to Patient Access Representative – Virtual Psychiatry & Behavioral Sciences Care Coordinator

About brighthush

brighthush is a pioneering healthcare organization dedicated to transforming mental health care delivery through technology, collaboration, and community engagement. With a focus on telemedicine, we bring expert psychiatric and behavioral science services directly into homes, schools, and community settings, ensuring that every child and family receives timely, compassionate care. Join us in shaping the future of mental health—one virtual appointment at a time.