Entry-Level Customer Care Consultant – Remote, Full-Time – Client Support & Technical Troubleshooting Specialist at brighthush

About brighthush

brighthush is a pioneering fintech platform that redefines how Australian businesses approach insurance. By marrying advanced technology with a customer‑first mindset, we empower entrepreneurs—from fledgling startups to established enterprises—to compare, purchase, and manage business insurance policies with unprecedented ease and transparency. Our mission is simple yet ambitious: make insurance accessible, understandable, and hassle‑free for every business owner, no matter the size or industry.

At brighthush, we’re not just a software company; we’re a movement toward smarter, data‑driven risk management. Our platform aggregates real‑time policy data, offers AI‑powered recommendations, and provides a seamless digital experience that eliminates the paperwork, jargon, and uncertainty that traditionally accompany insurance. By doing so, we help businesses focus on growth while we take care of their protection.

Why brighthush is the Place to Grow

We believe that the best customer service is built on curiosity, collaboration, and continuous learning. As a remote‑first organization, brighthush offers:

• Flexibility: Work from anywhere in Australia—whether you’re in Brisbane, Sydney, Melbourne, or a coastal town—while enjoying a healthy work‑life balance.
• Community: Weekly virtual coffee chats, team‑building activities, and open‑door communication channels keep us connected and aligned.
• Innovation: A culture that celebrates wins, learns from failures, and constantly pushes the envelope in fintech and insurance.
• Diversity & Inclusion: We value diverse perspectives and foster an environment where every voice matters.

Role Overview

As an Entry‑Level Customer Care Consultant, you will be the first line of support for our customers. You’ll guide them through our platform, resolve technical issues, and ensure a flawless experience from onboarding to policy management. Your role is pivotal in translating our product’s capabilities into real‑world value for our users.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone with professionalism, empathy, and a solution‑oriented mindset.
• Guide users through policy selection, comparison, and purchase processes, ensuring clarity and confidence.
• Troubleshoot technical issues—ranging from login problems to data sync errors—and collaborate with engineering to resolve complex bugs.
• Document every interaction in our CRM system, maintaining accurate, up‑to‑date records for future reference and analytics.
• Collaborate with cross‑functional teams—Product, Engineering, Marketing—to relay customer feedback and help shape product improvements.
• Stay current with platform updates, policy changes, and industry trends to maintain deep product knowledge.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and training materials that empower both customers and teammates.
• Participate in regular team meetings, training sessions, and performance reviews to continuously elevate service quality.
• Track and report on key metrics such as response time, resolution rate, and customer satisfaction scores.
• Actively identify opportunities to streamline support processes and recommend automation or tool enhancements.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a tech‑driven environment.
• Fluent in English with excellent written and verbal communication skills.
• Strong problem‑solving abilities and a proactive approach to identifying solutions.
• Demonstrated ability to learn new technologies quickly and apply them effectively.
• Excellent time‑management skills, with the ability to handle multiple priorities in a fast‑paced setting.
• Experience working remotely or in a distributed team environment is a plus.

Preferred Qualifications

• Background in the finance or insurance industry, with an understanding of policy terminology and compliance requirements.
• Experience using CRM platforms (e.g., brighthush, brighthush, brighthush) and knowledge‑base tools.
• Basic technical troubleshooting skills, including familiarity with web browsers, mobile devices, and common software issues.
• Previous exposure to online business operations or e‑commerce platforms.
• Multilingual capabilities beyond English (e.g., Mandarin, Spanish) are a bonus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Comfortable navigating web applications, troubleshooting issues, and using support tools.
• Collaboration: Ability to work effectively with cross‑functional teams and share insights.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Attention to Detail: Accuracy in documentation and problem resolution.
• Time Management: Prioritize tasks and meet deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Care Consultant, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship from senior support leaders and product managers.
• Clear career pathways—potential progression to Senior Support Specialist, Team Lead, or Product Analyst roles.
• Regular feedback loops and performance reviews to help you set and achieve professional goals.
• Opportunities to contribute to product development by sharing customer insights and suggesting improvements.
• Access to industry conferences, certifications, and e‑learning platforms through a dedicated learning stipend.
• Participation in internal hackathons and innovation challenges that allow you to experiment with new ideas.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team building activities.
• Open‑door communication channels—everyone’s voice matters.
• Flexible work hours that respect work‑life balance.
• A culture that celebrates wins, learns from failures, and continuously pushes the envelope.
• Regular virtual town halls where leadership shares company updates and future vision.
• Inclusive hiring practices that prioritize diversity and equal opportunity.
• Support for mental health and well‑being, including access to counseling services and wellness programs.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for entry‑level support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Access to a modern, fully‑equipped home office setup (if needed).
• Remote work allowance to cover home‑office equipment and internet costs.
• Employee recognition program that rewards outstanding contributions.

How to Apply

If you’re ready to join a forward‑thinking fintech company that values your voice and empowers you to grow, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can make a difference at brighthush.