Seasoned Customer Success Manager – Accelerating Client Growth & Engagement in Media & Marketing Services at brighthush

About brighthush

brighthush is a forward‑thinking, all‑in‑one agency that thrives at the intersection of media, marketing, and digital innovation. With a portfolio that spans creative content production, data‑driven advertising, and cutting‑edge brand strategy, we empower businesses to connect with audiences in authentic, measurable ways. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible in the digital age.

Why Join brighthush?

As a Customer Success Manager at brighthush, you will be the linchpin that turns strategic vision into tangible client results. You’ll work alongside a passionate team of marketers, designers, and technologists, all dedicated to delivering world‑class service. If you thrive in a fast‑paced, client‑centric environment and want to shape the future of media and marketing, brighthush offers the platform, resources, and culture to help you grow.

Key Responsibilities

• Client Relationship Stewardship: Build and nurture long‑term partnerships with a diverse portfolio of clients, ensuring their objectives are met and exceeded.
• Project Coordination & Execution: Lead cross‑functional project teams, manage timelines, budgets, and deliverables, and keep stakeholders informed at every stage.
• Problem Solving & Escalation Management: Identify potential roadblocks early, propose creative solutions, and act as the primary point of escalation for complex issues.
• Performance Analysis & Reporting: Translate campaign data into actionable insights, prepare detailed performance reports, and recommend optimization strategies.
• Strategic Account Growth: Spot upsell and cross‑sell opportunities, collaborate with the sales team to expand service adoption, and contribute to revenue growth.
• Thought Leadership & Knowledge Sharing: Stay current on industry trends, share best practices with clients and internal teams, and contribute to brighthush’s thought‑leadership content.
• Client Advocacy & Feedback Loop: Champion client voices within brighthush, ensuring their feedback informs product development and service enhancements.

Essential Qualifications

• Minimum 3–5 years of experience in customer success, account management, or client services within the media, marketing, or digital agency space.
• Proven track record of managing multi‑channel campaigns and delivering measurable results.
• Strong analytical mindset with the ability to interpret data and translate it into strategic recommendations.
• Excellent communication skills in both German and English, both written and verbal.
• Class B driver’s licence and willingness to travel to client sites as needed.
• Proficiency with CRM platforms (e.g., HubSpot, Salesforce) and project management tools (e.g., Asana, Trello).
• High emotional intelligence, resilience, and a collaborative spirit.

Preferred Qualifications

• Experience in a remote or hybrid work environment, managing distributed teams.
• Knowledge of emerging media technologies such as programmatic advertising, AI‑driven content creation, or blockchain‑based marketing.
• Background in data analytics or familiarity with tools like Google Analytics, Tableau, or Power BI.
• Previous exposure to B2B SaaS products and subscription‑based revenue models.
• Fluency in additional languages (e.g., French, Italian) is a plus.

Core Skills & Competencies

• Client‑Centric Mindset: Deep empathy for client needs and a proactive approach to service delivery.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Project Management: Expertise in planning, execution, and risk mitigation.
• Data‑Driven Decision Making: Comfort with metrics, KPIs, and turning numbers into action.
• Communication & Storytelling: Craft compelling narratives for both internal stakeholders and external audiences.
• Adaptability & Agility: Thrive in a dynamic environment where priorities shift rapidly.
• Team Leadership: Inspire and guide cross‑functional teams toward shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Access to industry‑leading training programs, certifications, and conferences.
• Mentorship from senior leaders who are experts in media strategy, data science, and creative innovation.
• Clear career pathways: from Customer Success Manager to Senior Manager, Director of Client Services, or even Head of Customer Experience.
• Opportunities to lead high‑impact projects, influence product roadmaps, and shape the agency’s service portfolio.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush champions a culture of transparency, creativity, and work‑life balance:

• Fully remote work model with optional co‑working spaces in major cities.
• Flexible hours that respect personal commitments while ensuring project milestones are met.
• Inclusive environment that celebrates diverse perspectives and encourages open dialogue.
• Regular virtual team events, hackathons, and wellness initiatives.
• Commitment to sustainability: digital‑first operations, carbon‑neutral travel policies, and community outreach programs.

Compensation & Benefits

While the exact package is tailored to experience and performance, you can expect:

• Competitive base salary ranging from EUR 31,200 to 249,600 per year, commensurate with seniority and impact.
• Performance‑based bonuses and revenue‑sharing opportunities.
• Comprehensive health insurance, including dental and vision coverage.
• Generous paid time off, parental leave, and flexible sick leave policies.
• Annual professional development stipend and access to industry conferences.
• Equity or profit‑sharing options for senior roles.
• Wellness benefits: gym memberships, mental health support, and mindfulness workshops.

How to Apply

Ready to elevate client success to new heights? Submit your application through our careers portal or click the link below. We’re excited to learn how your expertise can help brighthush continue to deliver exceptional value to our clients.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

At brighthush, we don’t just manage accounts; we build lasting partnerships that drive measurable growth. If you’re passionate about media, marketing, and delivering outstanding client experiences, we invite you to bring your talent, curiosity, and ambition to our dynamic team. Together, we’ll shape the future of digital engagement and create stories that resonate worldwide.