Entry-Level Customer Experience Associate – Build AI‑Driven Support Systems at brighthush
About brighthush
At brighthush, we’re redefining how businesses manage their financial lives. Our mission is to create the smartest, most intuitive infrastructure for finance teams, seamlessly woven into every dollar a company spends. With over $100 B in annualized spend flowing through our platform for more than 50,000 companies, we’re the hidden engine behind modern financial operations. We’re not just a fintech company; we’re a movement that empowers ambitious businesses to save money, grow revenue, and operate with unprecedented clarity.
Our culture is built on a simple principle: build, own, and iterate. Every team member is a builder who takes full ownership of problems from end to end, makes consequential decisions, and shapes the future of finance. We value high agency, high urgency, and a relentless focus on impact over pedigree. If you’re a self‑starter who thrives in a fast‑moving, data‑dense environment, brighthush is the place to accelerate your career.
Why Join as a Customer Experience Associate?
As a Customer Experience (CX) Associate, you’ll be the frontline voice of brighthush’s support ecosystem. You’ll interact directly with our customers—financial leaders, CFOs, and finance teams—helping them navigate payments, cards, travel, accounting integrations, and more. Your role is pivotal: you’ll diagnose complex issues, own escalations, and drive continuous improvement across our support stack.
What sets this role apart?
- Cross‑functional collaboration from day one: work hand‑in‑hand with Product, Engineering, and GTM teams to shape solutions.
- AI‑powered tools at your fingertips: unlimited token usage, proprietary AI tools like Glass, and a culture that expects you to innovate with AI.
- Career ownership: grow within CX, explore other functions, or carve out a new path that doesn’t yet exist.
- Dynamic environment: product changes weekly, new challenges every day, and the chance to build systems that directly influence billions of dollars in spend.
- Community and culture: team events, in‑person offsites, and a genuine commitment to building a team people want to be part of.
Key Responsibilities
In this role, you’ll be responsible for:
- Serving as the primary voice of brighthush’s Customer Support across live calls, email, and chat.
- Diagnosing issues across a broad product surface—payments, cards, travel, accounting integrations, and more—while understanding how they interconnect.
- Managing escalations end‑to‑end with an ownership mindset: routing tickets across risk, engineering, product, and partnership teams, following up, Apply for this job