Seasoned Temporary Customer Support Specialist (CSR II) – Statewide – Join brighthush

About brighthush

brighthush is a leading public‑sector organization dedicated to empowering workers across Texas. With a mission to provide clear, compassionate, and expert support to employees navigating workers’ compensation claims, brighthush has become a trusted partner for individuals, employers, and community stakeholders. Our commitment to transparency, innovation, and service excellence drives every interaction, ensuring that every client feels heard and guided toward a fair resolution.

Why brighthush?

At brighthush, we believe that the best customer service starts with a team that values collaboration, continuous learning, and a genuine desire to help people. As a temporary Customer Support Specialist, you will be at the frontline of this mission, playing a pivotal role in connecting injured workers with the resources they need. Whether you’re a seasoned professional or just starting your career in customer service, brighthush offers a supportive environment where your contributions are recognized and your growth is nurtured.

Key Responsibilities

• Process Incoming Communications: Efficiently handle faxes, emails, and phone inquiries, ensuring accurate documentation and timely responses.
• Medical Records Management: Request, retrieve, and verify medical records from healthcare providers, maintaining strict confidentiality and compliance with state regulations.
• Call Center Support: Collaborate with the call center team to resolve client issues, provide status updates, and offer guidance on claim procedures.
• Data Entry & Quality Assurance: Enter client information into brighthush’s case management system with precision, and perform regular audits to ensure data integrity.
• Client Advocacy: Act as a trusted advisor, helping clients understand their rights, benefits, and next steps in the claims process.
• Process Improvement: Identify bottlenecks in workflow and propose solutions to streamline operations and enhance client satisfaction.

Essential Qualifications

• Education: High school diploma or equivalent. A college degree is a plus but not required.
• Experience: Minimum of one year of full‑time customer service or administrative experience in an office setting.
• Technical Proficiency: Comfortable using Microsoft Word and Outlook; familiarity with email management and basic spreadsheet functions.
• Location: Must reside in Texas or be willing to relocate by the start date. No visa sponsorship is available for this role.
• Communication: Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience in a government agency or public‑sector environment.
• Knowledge of workers’ compensation processes or related legal terminology.
• Familiarity with case management software or CRM platforms.
• Strong organizational skills and the ability to multitask in a fast‑paced environment.

Core Competencies & Skills

• Customer‑Centric Mindset: Demonstrated empathy and a proactive approach to solving client challenges.
• Attention to Detail: Meticulous data entry and adherence to compliance standards.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Team Collaboration: Works seamlessly with cross‑functional teams, including call center agents, medical providers, and internal stakeholders.
• Adaptability: Thrives in a dynamic environment with evolving processes and priorities.

Career Growth & Learning Opportunities

While this position is temporary, brighthush is committed to fostering long‑term professional development. Employees who demonstrate excellence may be considered for full‑time roles in customer service, case management, or program administration. Additionally, brighthush offers:

• On‑the‑job training modules covering workers’ compensation law and client engagement best practices.
• Access to webinars and workshops on communication, conflict resolution, and data security.
• Mentorship programs pairing new hires with experienced team members.
• Opportunities to contribute to process improvement initiatives that shape the future of brighthush’s service delivery.

Work Environment & Company Culture

brighthush values a culture of respect, inclusion, and continuous improvement. Our remote Texas‑based team enjoys:

• Flexible work schedules that promote work‑life balance.
• Regular virtual team‑building events and wellness check‑ins.
• A collaborative atmosphere where ideas are welcomed and innovation is rewarded.
• Transparent communication from leadership, ensuring every team member understands the organization’s goals and their role in achieving them.

Compensation & Benefits

Salary: Competitive annual compensation, commensurate with experience and market standards. The current range is approximately USD 38,000 per year.

Benefits

• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance options for eligible employees.
• Retirement savings plan with employer match (for full‑time positions).
• Professional development stipend to support certifications and training.
• Employee assistance program and wellness resources.

How to Apply

If you are passionate about making a tangible difference in the lives of Texas workers and possess the skills outlined above, we encourage you to apply. Join brighthush and become part of a mission‑driven team that values your expertise and supports your growth.