Senior Mainframe Customer Success Specialist – z/OS & BMC Tools Expert – Remote Spain – Drive Enterprise Digital Transformation

About brighthush

brighthush is a global technology powerhouse that empowers enterprises to unlock the full potential of their digital infrastructure. With a portfolio that spans cloud, data analytics, and legacy system modernization, we help our clients accelerate business value, reduce operational risk, and stay ahead of the competition. Our mission is to bridge the gap between cutting‑edge innovation and proven mainframe reliability, ensuring that every customer’s mission‑critical workloads run smoothly, securely, and cost‑effectively.

Located in the heart of Europe, brighthush serves a diverse range of industries—from finance and insurance to healthcare and public sector—providing tailored solutions that blend modern cloud capabilities with the robustness of mainframe technology. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We believe that the best results come from a partnership mindset, where our teams work hand‑in‑hand with clients to solve real business challenges.

Role Overview

We are seeking an experienced Senior Mainframe Customer Success Specialist to join our remote Spain team. In this role, you will be the primary advocate for our customers, ensuring they derive maximum value from their mainframe investments. You will leverage your deep technical expertise in z/OS, BMC Mainframe Tools, and DB2, while also applying your consulting acumen to guide clients through complex transformations.

As a key member of the Customer Success organization, you will:

• Act as the trusted point of contact for senior stakeholders across multiple industries.
• Drive adoption of brighthush’s mainframe solutions, ensuring seamless integration and optimal performance.
• Identify and mitigate risks, proactively addressing potential issues before they impact business operations.
• Collaborate with sales, product, and engineering teams to shape the customer journey and deliver actionable insights.

Key Responsibilities

• Customer Adoption & Enablement: Design and execute adoption roadmaps that align with each client’s strategic objectives. Conduct workshops, training sessions, and knowledge transfer activities to empower customer teams.
• Relationship Management: Build and nurture long‑term relationships with C‑level executives, technical leads, and operational managers. Serve as the voice of the customer within brighthush.
• Risk Mitigation & Issue Resolution: Monitor system health, performance metrics, and support tickets. Proactively identify risks, develop mitigation plans, and coordinate cross‑functional responses.
• Strategic Consulting: Provide expert guidance on mainframe modernization, performance tuning, and cost optimization. Translate complex technical concepts into clear business value propositions.
• Feedback Loop & Continuous Improvement: Capture customer insights, document best practices, and collaborate with product teams to influence roadmap decisions.
• Reporting & Analytics: Generate regular status reports, dashboards, and executive summaries that highlight key performance indicators and success metrics.

Essential Qualifications

• Minimum of 10 years of hands‑on experience with z/OS, BMC Mainframe Tools, and DB2.
• Strong command of English and Italian, both written and spoken, with the ability to communicate complex technical details to non‑technical stakeholders.
• Proven track record in consulting or customer‑facing roles, demonstrating problem‑solving skills and a consultative mindset.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Exceptional organizational skills, with the ability to juggle multiple projects, deadlines, and stakeholder expectations simultaneously.
• Experience working in a remote or distributed team environment, with a strong sense of self‑direction and accountability.

Preferred Qualifications

• Certifications in z/OS, BMC, or DB2 (e.g., IBM Certified System Administrator – z/OS).
• Experience with mainframe modernization initiatives, such as cloud migration, containerization, or micro‑services integration.
• Familiarity with Agile or DevOps practices within a mainframe context.
• Previous exposure to the Spanish market, including regulatory compliance and industry standards.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Skills & Competencies

• Technical Proficiency: Deep knowledge of z/OS architecture, BMC Mainframe Tools suite, and DB2 performance tuning.
• Consulting & Advisory: Ability to translate technical solutions into business outcomes, and to influence decision‑makers at all levels.
• Communication: Clear, concise, and persuasive communication skills in both English and Italian.
• Analytical Thinking: Strong problem‑solving skills, with a data‑driven approach to risk assessment and performance optimization.
• Collaboration: Proven ability to work cross‑functionally with sales, product, engineering, and support teams.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building long‑term partnerships.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Senior Mainframe Customer Success Specialist, you will have access to:

• Structured learning paths, including technical certifications, leadership workshops, and industry conferences.
• Mentorship from senior experts in mainframe technology and customer success.
• Opportunities to transition into specialized roles such as Solution Architect, Technical Program Manager, or Product Evangelist.
• Cross‑functional projects that expose you to cloud, data analytics, and digital transformation initiatives.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and continuous improvement. Our remote Spain team enjoys:

• Flexible working hours that respect work‑life balance.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A transparent communication framework that empowers employees to voice ideas and concerns.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

We offer a competitive salary range of EUR 51,975 – 86,625 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Annual performance bonus potential.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend and reimbursement for certifications.
• Access to cutting‑edge tools, technologies, and a robust knowledge base.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking organization that values technical excellence and customer success. You will work alongside passionate professionals who are dedicated to solving complex challenges and delivering tangible business value. If you are a seasoned mainframe expert who thrives in a dynamic, customer‑centric environment, we want to hear from you.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your expertise can help our customers achieve new heights of success.